Experience

MOHM Office Furniture

• Egypt
• Furniture
• 100 - 200 Employee

• Sales Team Leader

  • Jun 2014 - Present

  • Developing detailed business plans for sales and managing organizational sales, from reviewing its expenses to generating enough sales for the company.• Working with internal departments such as marketing, quality, training, organization development and research & development to engage audiences and clients more deeply.• Achieving the desired sales goal targets on time achieving the volume of sales maintaining the monthly, quarterly, and annual target of the department.• Meeting and exceeding KPIs and sales targets.• Analyzing work activities and set performance measures.• Suggest and assist in identifying setting up sales plans with the upper level.• Analyze all reports received from direct reports in order to identify sales situations.• Expand the customer’s base and maintaining their satisfaction. • Creating an effective sales proposal for the benefit of clients.• Increasing the organization’s visibility and reaching out to targeted demographics.• Develop an effective business strategy for organizational sales and to help boost performance.• Assign work, provide direction to the sales team and ensures that assigned targets are completed.• Managing an effective sales team and training, mentoring them and in the process, boost their performance.• Review the team progress and monitor work at all stages of the project.• Building and maintaining a strong relationship with clients. • Being a brand ambassador and reflect company values at all times.• Proactively pursue new business and sales opportunities.• Monitoring the implementation of the on-the-job training to ensure an on-going skills development process to increase team competences.• Conducting performance appraisals sessions for the team members.• Attend sales meetings with team members and give supports and advices if needed in order to close the deals.

• Export & Local Project Account Manager

  • Jun 2011 - Jun 2014

  • Identify new business opportunities by tapping the potential customers from different countries.• Planning, designing, developing and implementing different sales activities by researching the customer's needs and requirements.• Developing plans and strategies by coordinating with the managers to achieve the sales target and to propose export annual sales target.• Keeping abreast of the latest developments in the market by studying the competitor's strategies and product.• Maintaining trustworthy professional relationship with the existing as well as the prospective clients.• Monitoring all sales transactions and review all customer response for all orders and payments and resolve all customer issues for processes.• Liaise with local third parties providers (trucks, vessels, etc…)• Managing sales shipments of all export products and collaborate with suppliers to ensure smooth functioning of processes and forecast all requirements.• Identifying product improvements or new products by remaining current on industry trends, market activities, and competitors.• Follow-up of all laws and regulations on export, whether inside Egypt or importing countries.• Follow-up periodic reports on export sales and future targets.• Receiving, reviewing and replying to E-mails related to price inquiries, purchase orders from clients, sample requests and questionnaires etc.• Receiving customers complaints and forward it to the person in charge to explain the problem and reply with a corrective action.• Conducting surveys and market research to study and analyze the changing needs of the customers.• Sharing in updating export policies & procedures manual.• Preparing Annual and Monthly reports for the achievements and sales targets.

• Export Sales Executive

  • Mar 2010 - Jun 2011

  • Evaluate the Export opportunities and the new markets recommended by the Export Manager, identifying the potential ones, and presenting to the Commercial Director to obtain his approval and support to invade the prospective markets.• Coordinating outstanding orders with customers.• Preparing Price offers, Sales Orders and Follow-up with related department.• Preparing the Performa invoice and getting it signed from customers.• Issuing final commercial and packing list.• Ensure regularly delivering products in compliance with the rules and legislation of each country with regard to health, safety and environment requirements of the respective markets.• Oversee and monitor all related export activities are in line with the planning and warehouse operations, to ensure a timely and efficient delivery of the shipments to the designated countries.• Actively seeking out new sales opportunities through calling, networking and social media.• Conducting market research to identify selling possibilities and evaluate customer needs.• Setting up virtual meetings with potential clients.• Prepare and deliver appropriate presentations on products and services.• Negotiate/close deals and handle complaints or objections.• Frequently handling existing customers and professionally maintain customer relationship.• Proposing company's offers to the target audiences and get sales contracts.• Managing and monitoring the Export activities in different regions and ensures that the customer provided with the optimum product quality levels and delivery on time with no delay.• Prepare the yearly export department plan, and monitor its execution to ensure achieving the set objectives.• Review and consolidate the monthly reports regarding the export activity in different regions.• Presenting the company in some events & exhibitions such as Le Mache, Furnex and Eqiphotel Fair in France.



Caterpillar Parts Department

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• CEO Office Manager

  • Feb 2009 - Feb 2010

  • Implementing and maintaining office secretarial and administrative systems. • Dealing with incoming email, faxes and Maintaining & upgrading Filling System. • Assisting in the preparation of regularly scheduled reports. • Arranging chairman Agenda. • Organize and schedule appointments, plan meetings and take detailed minutes. • Handling all financial tasks of the company (invoicing, reports). • Maintain office budget, manage & review contract provisions and price negotiations with office vendors, service providers. • Meet, Greet Visitors & provide general support. • Handling domestic and international travels, Ticketing Airlines, Hotels reservations. • Partner with HR to maintain office policies as necessary. • Recording and managing office budget & expenditures. • Preparing letters, reports and presentations. • Assist managers and employees in the administrative issues as requested. • Supervising office services team. • Providing employees with guidance in handling difficult or complex problems or in resolving escalated complaints. • Updating customer's database on a regular basis. • Handle confidential documents ensuring they remain secure. • Ensure proper follow-up on pending matters and bring them up to the attention of the chairman. • Coordinate with IT department on all office equipment.



Horse Group

• Egypt

• Chairman Assistant

  • Nov 2005 - Jan 2009

  • Implementing and maintaining office secretarial and administrative systems. • Dealing with incoming email, faxes and Maintaining & upgrading Filling System. • Assisting in the preparation of regularly scheduled reports. • Arranging chairman Agenda. • Organize and schedule appointments, plan meetings and take detailed minutes. • Handling all financial tasks of the company (invoicing, reports). • Maintain office budget, manage & review contract provisions and price negotiations with office vendors, service providers. • Meet, Greet Visitors & provide general support. • Handling domestic and international travels, Ticketing Airlines, Hotels reservations. • Partner with HR to maintain office policies as necessary. • Recording and managing office budget & expenditures. • Preparing letters, reports and presentations. • Assist managers and employees in the administrative issues as requested. • Supervising office services team. • Providing employees with guidance in handling difficult or complex problems or in resolving escalated complaints. • Updating customer's database on a regular basis. • Handle confidential documents ensuring they remain secure. • Ensure proper follow-up on pending matters and bring them up to the attention of the chairman. • Coordinate with IT department on all office equipment.



Egyptian Cement Group

• Egypt
• Wholesale Building Materials
• 1 - 100 Employee

• Administrative Assistant

  • Jul 2004 - Oct 2005

  • Implementing and maintaining office secretarial and administrative systems. • Dealing with incoming email, faxes and Maintaining & upgrading Filling System. • Assisting in the preparation of regularly scheduled reports. • Arranging chairman Agenda. • Organize and schedule appointments, plan meetings and take detailed minutes. • Handling all financial tasks of the company (invoicing, reports). • Maintain office budget, manage & review contract provisions and price negotiations with office vendors, service providers. • Meet, Greet Visitors & provide general support. • Handling domestic and international travels, Ticketing Airlines, Hotels reservations. • Partner with HR to maintain office policies as necessary. • Recording and managing office budget & expenditures. • Preparing letters, reports and presentations. • Assist managers and employees in the administrative issues as requested. • Supervising office services team. • Providing employees with guidance in handling difficult or complex problems or in resolving escalated complaints. • Updating customer's database on a regular basis. • Handle confidential documents ensuring they remain secure. • Ensure proper follow-up on pending matters and bring them up to the attention of the chairman. • Coordinate with IT department on all office equipment.