School Delivery Associate

• Feb 2020 - Present

Service and Engagement Associate

• Feb 2018 - Feb 2020

Provide a professional service to members of the IB community, managing inquiries, identifying and assessing customers needs. To champion the customer internally by reporting trends and issues. To make recommendations for improvements aimed at reducing customer effort and enhancing the overall experience.

Customer Experience Administrator

• Feb 2016 - Apr 2017

• Answer calls and e-mails within agreed targets, productivity and service level agreement• Respond to incidents accurately, displaying empathy and an understanding of the customer needs. • Respond to incidents in accordance with the quality checks procedure. • Take ownership of issues, regularly check, update and respond or closed all cases assigned• Comply with the absence procedure and attend punctually, in accordance with agreed shift patterns to ensure that global cover is maintained • Work with the team effectively and provide support and adjustment when needed

Assistant Gymnastics Coach

• Mar 2012 - Jan 2016

• Planning and implementing of day-to-day operations of the gymnastics program• Assist in operational and administrative duties pertaining to management of the gymnastics club• Customer communication via letters, SMS, phone calls and face-to-face• Regular Attendance checking• Organizing documents and paper works (students records)• Updating students skills of development • Planning and implementing of day-to-day operations of the gymnastics program• Assist in operational and administrative duties pertaining to management of the gymnastics club• Customer communication via letters, SMS, phone calls and face-to-face• Regular Attendance checking• Organizing documents and paper works (students records)• Updating students skills of development

Customer Service Representative

• Jun 2007 - Jan 2012

Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Montessori Teacher

• Jan 2004 - Mar 2007

• Supervise students and maintain classroom management• Established daily routines that were easy for the children to follow• Addressed behavioural and learning issues with parents and management• Monitored students' educational progress with individual charts and files• Identified signs of emotional and developmental problems in children and reported to parents• Gave one-on-one attention to children while maintaining overall focus on the entire group • Supervise students and maintain classroom management• Established daily routines that were easy for the children to follow• Addressed behavioural and learning issues with parents and management• Monitored students' educational progress with individual charts and files• Identified signs of emotional and developmental problems in children and reported to parents• Gave one-on-one attention to children while maintaining overall focus on the entire group