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Topline AI

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Experience

    • Investigator
      • Aug 2022 - Present

      Work to prevent, detect, investigate, mitigate, coordinate and report fraud and abuse within the pension systems. Intake and investigation of allegations from the general public and government agencies related to the intentional deception or misrepresentation used for the advancement of fraudulent disability retirement claims. Work to prevent, detect, investigate, mitigate, coordinate and report fraud and abuse within the pension systems. Intake and investigation of allegations from the general public and government agencies related to the intentional deception or misrepresentation used for the advancement of fraudulent disability retirement claims.

    • United States
    • Design Services
    • 1 - 100 Employee
    • Sales Administrative Assistant
      • Sep 2016 - Apr 2020

      Offer clerical support to team members on a regular basis with responsibilities that include records management and filing · Play a vital role in ensuring the seamless operations of office tasks · Proficiently process a large volume of customer orders in a timely fashion · Generate thorough reports consisting of revenue and sales information · Actively assist staff with developing and implementing engaging promotional materials and activities that are aimed at maximizing awareness and revenue around the company · Effectively manage 100+ accounts weekly · Proactively identify, list, and contact prospects in compliance with standard operating procedures · Display a friendly and professional demeanor when handling 100+ calls regarding customer inquiries · Proactively identify and address sales-related conflicts with customers to reduce complaints or dissatisfactio Show less

    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • SR Customer Service Rep
      • Jan 2012 - Dec 2015

      · Rapidly entered expenses, bank deposits, and vendor inquiries into company database and system to maximize productivity and efficiency of office operations · Oversaw and processed 200+ motor vehicle titles and dispatches per week · Utilized Microsoft Word and Excel to manage company records, data, and reporting · Maintained high levels of customer service while handling a large volume of 250+ calls · Worked alongside staff members in completing additional office tasks when necessary Show less

Education

  • Kean University
    Bachelor of Arts - BA, Criminal Justice and Corrections
    2015 - 2016

Community

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