A/g Director Web Content and Operations

• Apr 2023 - Present

Digital Content Manager

• Dec 2021 - Mar 2023

- Manage a team of content designers and publishers that draft, design and improve the ACCC websites and newsletters.- Successfully managed the website content project that resulted in the consumer and business content being completely rewritten and restructured to meet user needs.- Develop governance processes and standards to effectively manage and improve websites.

Program Specialist (Digital and User Experience)

• Jul 2021 - Dec 2021

A part of the digital team working on Comcare’s new online forms. Responsible for user experience and form content.

Assistant Director - Website Redevelopment Project Manager

• Sep 2019 - Jun 2021

Successfully project managed the delivery of the new Comcare website delivered to meet user needs - achieved on schedule and within budget. Coordinated the review of website content, new information architecture, site function and design, and user and readability testing. After successful delivery, the project and contract were extended for an additional year to project manage redevelopment of the Seacare Authority and SRCC websites, new workflow system, as well as a suite of other improvements. All delivered on schedule, to budget and meeting scope.Strong stakeholder management track record. Provide strategic content advice and support to teams. Work closely with developers and designers on functional requirements and needs. Show less

Content Writer and Designer

• Aug 2019 - Sep 2019

Assisting in the delivery of a new website by providing content advice and working with teams on writing and editing content.

Online Communications Coordinator

• 2008 - Jul 2019

Project managed all website redevelopments, from full site to improvement projects Managed the content and the front-end experience of the website and service portal. From initiation to finalisation, successfully project managed the delivery of two new responsive Council websites - Active Moreland activemoreland.com.au in 2019 and Business Moreland businessmoreland.com.au in 2018. This included site specification liaison with designers and developers, user testing, CMS site setup, content and stakeholder management. Managed the front-end experience of the Council digital services portal eservices.moreland.vic.gov.au, including forms, content, messaging, and linking with content in the main website. Working in small project teams, progressively added online forms for Council processes - applications, payments, bookings and customer requests. This site is used as a benchmark by many other Councils. Effectively managed and improved Council’s website content, in a multi-service local government environment with processes, policies and legislation which are never straight forward. This has required nurturing solid relationships and trust with staff, a strong service approach, and balancing internal requirements with the needs of the user through discussion and negotiation. Working with an internal team, designed and implemented a new intranet site in 2017, to provide a platform for staff to interact, collaborate and access reliable, easy-to-find content. Staff use of their intranet site has more than doubled since going live. Project managed the redesign of the corporate website moreland.vic.gov.au in 2014. While this site is now due for redevelopment, the project saw the successful implementation of a new CMS across Council and better content, search and functionality, such as mapping, waste calendars and park search which has resulted in significantly more visits. Show less

Senior Advisor - Content and Communications

• May 2011 - May 2012

Took a year's leave to live and work in Timor-Leste (East Timor). Project managed the review and redesign of the Ministry of Finance website, including a new interface design, writing content, and specifying and testing new functionality. Provided UX advice and testing of the country’s Transparency Portal. Implemented a nation-wide program to communicate the results of the country’s Census. Consulting with Statistics staff, created an easy to understand, infographic-based publication for each of the country’s 400 villages, which was used by government and communities to prioritise development. Show less

Website Communications Officer

• Nov 2006 - 2007

Wrote and edited content for the Council website and intranet, working with business units to develop content and online tools to promote services and events.Researched and developed Council website policies, adopted in 2007.Developed the Council writing style guide, improving online content and forming the basis of web writing and accessibility training program for web editors and managers.

Public Relations Officer

• Sep 2002 - Oct 2006

Project managed Council's highly successful Community Directory (2002 and 2005 editions), promoting services and facilities in the area, receiving an internal award.Planned and coordinated the first redesign of the Council website in 2000, increasing use by 65 per cent compared with 15 per cent for the preceding period.