Regional Hospitality Skills and Development Facilitator

• Dec 2022 - Present

General Manager

• Jan 2020 - Dec 2022

General Manager

• Sep 2015 - Feb 2019

Duties include: - Day to day running operations of the lodge - Opened the lodge in 2016 - Procurement on Materials Control - Revenue and Yield Management on Opera - Human Resources - Housekeeping daily and monthly duties - Food and Beverage costings - Import and Export of Supplies from Nambia and Botswana - Travel logistics for guests travelling - Reservations Procedures - Mid monthly and Monthly Stock Takes - Training of all staff - Monthly Financials - Supplier relations and statement recon - Lodge Banking and Petty Cash - Uniform procurement - Hosting of guests

Banqueting Manager

• Apr 2013 - Sep 2015

Run, plan and organize the flow of events during the time frame and during of the event. Run, plan and organize the flow of events during the time frame and during of the event.

Lodge Manager

• Jul 2011 - Apr 2013

 Check water levels  Check morning tea and lodge setup and see rangers off  Check day sheet board is done  Check with maintenance regarding days job list  Attend am meeting and give department update  Uniform and vehicle inspection with departments  Allocate duties and responsibilities for the day  Call maintenance with any new job requirements and add to book  Check Front of House standards (layouts, displays etc)  See to it that allocated duties and responsibilities are carried out to the correct standard and timorously.  See to it that maintenance problems are reported  Communicate morning meeting to waitering department and documented  If any changes to the day sheet – notify the waiters  Check on all guest areas are refreshed and ready  Communication vital part of the day – Notify housekeeping when “sleep-ins” come for brunch.  Check on public toilets  Check on brunch set up and host daily.  Notify kitchen, breakfast host with ETA from rangers or if ranger is going to be back late.  Adhere to hosting guidelines for Safari Lodge.  Train service team on daily basis and update accordingly  Assist waiters with any problems or queries  Liaise with housekeepers for luggage collection of departing guest  Help check in of guests  Meet every guest on their day of arrival  Preventative maintenance – check four rooms per day and Boma, lounge etc  Update guest history with the office  Check on high tea set up  Ensure the chef presents dinner menu and waiters the wine  Make sure that all departments’ responsibilities are complete.  Write up afternoon “sleep-ins” on day sheet board for housekeepers  Adhere to evening host responsibilities  Host dinner according to roster  Lock up lodge  Transport staff according to roster Weekly Duties:  Training HOD’s  Think ahead and plan special functions/requests by meeting with relevant HOD’s  Departmental meetings: Rangers, Waiters and Maintenance RESPONSIBILITIES STAFF DEVELOPMENT

Event Coordinator & Admin

• Jan 2007 - Dec 2010

Worked front of house management, looking after the press area, controlling the food flow and making sure the clients are satisfied with the facilities especially if they are international guests were applied. Served as part of the main Executive for two years where I was positioned under the portfolio of Admin and Events. Worked front of house management, looking after the press area, controlling the food flow and making sure the clients are satisfied with the facilities especially if they are international guests were applied. Served as part of the main Executive for two years where I was positioned under the portfolio of Admin and Events.

Assistant

• Jul 2010 - Nov 2010

Worked as a Assistant Restaurant Manager at the University's Eat@UP Restaurant. Helped with menu planning, work flow of the kitchen and the ease of operation during the one semester the restaurant was open. Worked as a Assistant Restaurant Manager at the University's Eat@UP Restaurant. Helped with menu planning, work flow of the kitchen and the ease of operation during the one semester the restaurant was open.

Event Coordinator & Admin

• May 2009 - May 2009

Did the catering for a potjiekos function for 80 people with a concert of Theuns Jordaan. Hosted the function and co-ordinated the function. Did the catering for a potjiekos function for 80 people with a concert of Theuns Jordaan. Hosted the function and co-ordinated the function.

Trainee

• Nov 2007 - Jan 2008

Completed experiential training 282 hrs, including waiting assistant, controlling stock and deliveries, responsible for the preparation of beverages in drinks bar, concierge and transport of guests, housekeeping as well as front of house management. Completed experiential training 282 hrs, including waiting assistant, controlling stock and deliveries, responsible for the preparation of beverages in drinks bar, concierge and transport of guests, housekeeping as well as front of house management.

Filing and Admin trainee

• Jun 2007 - Jul 2007

Worked as a trainee who helped with the catering of staff meals, did filing in the office, front of house management and the value added plant. Worked as a trainee who helped with the catering of staff meals, did filing in the office, front of house management and the value added plant.