Sales Intelligence and Enablement Manager

• Nov 2022 - Present

Commercial Coordinator

• Jul 2020 - Nov 2022

- Report to the Head of Commercial RSA.- Maintain a thorough understanding of the company’s business functions and requirements on all levels including to planning, operations, logistics, sales, compliance, technical (pre- and post-harvest), finance and overall commercial activities.- Act as the link between the global commercial team and international client base to ensure effective communication, operational process flow, order finalisation and price negotiations.- Perform weekly pooling to determine grower payments.- Finalise weekly sales and divert information internally to ensure timeous invoicing.- Ensure product re-allocations and credits/debits are communicated and actioned.- Ensure client load plans are correct as per their order before uploading the information on the individual client portals.- Build and maintain commercial costings which is used as a selling too to determine the ideal price point. - Coordinate customer documentation i.e., Terms and Conditions of Sale, KYC requirements.- Assist the Commercial Director and the Head of Commercial (SA) with the financial sales budget (volume and revenue). - Project manage the quarterly publication of the customer newsletter called #FruitForThought and bi-monthly Feedback from the Field reports.- Compile and edit bi-monthly Market Forecast Reports providing insight to market conditions and associated grower returns per export region. - Prepare seasonal reports for customers and growers.- Compile reports for Exco which includes, export volumes, projected revenue, Y2D totals, budget vs actuals, finalised sales, historic figures, forecasts, estimated grower returns, etc. - Action all ad-hoc commercial data/report requests for internal- and external stakeholders. Show less

Account Manager

• Oct 2019 - Jun 2020

- Reported to the Divisional Sales Manager. - Managed a key account, namely the University of Cape Town. This included the UCT Medical School, UCT Lung Institute, Upper Campus, Desmond Tutu HIV Centre and Centre for Proteomic and Genomic Research. - Established new client relationships and maintained current clients to ensure retention. - Prepared formal sales proposals by attentive listening and in-depth understanding of technical specifications as per client brief. - Conduct weekly GAP analysis to monitor sales figures during the month. - Manage client expectations to avoid disappointment and unfulfilling customer service experiences. - Manage internal sales support to generate quotations and to ensure prompt feedback are given to all client enquiries within a 24-hour period. - Made suggestions to adapt and improve current business systems, keeping in mind the South African economy and client goals. Show less

Key Accounts Manager

• Aug 2017 - Sep 2019

- Reported to the Laboratory Manager. - Prepare individual action plans in line with the overall sales strategy of SGS to ensure a targeted approach which contributes to the overall growth and profit. - Manage current key clients to ensure loyalty, targeted growth, new business opportunities and customer satisfaction. - Ensure annual growth (R-value) of 20% from Top 20 clients. These included Pioneer Foods (Pty) Ltd, Rhodes Food Group, Associated Fruit Processors, Super Syrups, Redsun Dried Fruit & Nuts (Pty) Ltd, Southern Oil (Pty) Ltd, Coca-Cola Beverages South Africa (Pty) Ltd, Doëhler SA (Pty) Ltd and Ladismith Cheese Company (Pty) Ltd. - Organise and attend client visits (30 per month). Prioritise Top 20 clients according to a fixed meeting schedule. Arrange meet-and-greet sessions with at least 10 new clients per month. - Maintain full awareness and in depth understanding of all services provided by SGS, not only within the food sector, but also Agriculture, Pharmaceutical, Retail and Supply Chain. - Anticipate, identify and understand all client requests and/or problem areas. - Project Manager for both local and international SGS contracts (Food Lovers Holdings (Pty) Ltd and Burger King International). - Liaise with international SGS affiliates regarding testing capabilities, sample transportation, test report due dates, technical insight and new method development. - Compile detailed Service Level Agreements (SLAs) to reflect full testing scope, costing breakdown, remuneration of services, etc. - Provide good and thorough insight to all technical client queries and consult where needed. - Use a value-added approach towards all clients. - Mentor Sales Administrators and Interns regarding client communication, food labelling legislation, testing capabilities, functional food ingredients and technical advice. Show less

Junior Production Manager

• Feb 2017 - Jul 2017

- Reported to the Head of Processing. - Supervised 5 Production Coordinators and monitored their performance to achieve set targets. - Managed staff absenteeism and disciplinary issues. - Scheduled daily production to achieve efficient production of all products, covering orders in full and on time. - Assist labour cost management. - Ensure adherence and implementation of all company policies and procedures. - Assist Technical Department regarding trails, new product development and quality deviations. - Prepare manufacturing plant for all technical audits. - Ensure complete adherence to all GMPs and SOPs by staff and fellow managers. - Plan, execute and control weekly deep clean schedules for production areas and ensure adherence to internal standards. Show less

Chocolate Tasting Tutor

• Dec 2015 - Jan 2017

Laboratory Assistant

• Jun 2016 - Jul 2016

Laboratory Assistant

• Jun 2015 - Jul 2015

Waitress

• Dec 2014 - Jan 2015

Undergraduate Trainee

• Jun 2013 - Jun 2013