Experience

MRE Consulting

• United States
• Business Consulting and Services
• 100 - 200 Employee

• IT Consultant

  • Apr 2018 - Present

  Perform troubleshooting, repair, and maintenance of computer systems, hardware, and peripherals. Analyze systems to efficiently isolate and resolve a wide array of technical issues local and remote. Responsible for server maintenance monthly. Handle user 0365 account creation and full setup. Device procurement and setup. Application support ( Datto, Barracuda, Ingram, Quickbooks, Juris, Fishbowl, Prolaw, DMS, Goole Cloud, Job Diva, AppRiver, Intermedia, Saleforce, etc) Security Monitoring using Symantec Endpoint and ESET Use various administration tools (Connectwise, Automate, 0365 Office Portal, Remote Desktop Connection Manager, Teamviewer, Citrix Receiver, VPN, ITGlue, Audix Insights, etc). Show less



francesca’s®

• United States
• Retail
• 700 & Above Employee

• Technical Support Specialist

  • Oct 2017 - Apr 2018

  Provide exceptional customer service and technical support for corporate and boutique users across the US. Troubleshoot hardware, software and PC and/or POS operating system issues. Identify network/applications issues, including maintaining network security software and ensuring that it is up to date at all times. Provide detailed information on how to set up/configure data and point-of-sale hardware. Use various administrative tools and on-line resources for customer resolution. Use trouble ticket system for detailed tracking of customer interactions and problem resolution. Provide 2nd level support for telecommunication problems for boutique and corporate users; including billing issues. Provide 2nd level support for internet problems for boutique and corporate users; partner with third party vendors as needed to resolve problems. Provide on-boarding and computer training for corporate users. Assist in technical aspect of the New Boutique Opening process. Maintain and create new hire/promotion/termination of new users for corporate and field users; maintain proper process with Human Resources and department heads. Show less



Houston Airport System

• United States
• Airlines and Aviation
• 200 - 300 Employee

• Senior Desktop Support Analyst (GCR, Inc)

  • Jun 2013 - Oct 2017

  Install and configure desktops, laptops, printers, etc. Provide tech support to end users across all three major Houston Airports. Change PC components and install software upgrades. Reimage and build desktop\laptop on Windows 7 and 10 platforms. Manage service desk tickets in timely manner. Install and configure desktops, laptops, printers, etc. Provide tech support to end users across all three major Houston Airports. Change PC components and install software upgrades. Reimage and build desktop\laptop on Windows 7 and 10 platforms. Manage service desk tickets in timely manner.



CSC

• United States
• Information Technology & Services
• 700 & Above Employee

• Desktop Support Technician

  • Jul 2012 - Nov 2012

  Desktop build and Windows 7 deployment project. Responsible for reimaging machines and going through hardware preparation and physical deployment. Responsible for providing next day customer support. Performed full disk encryption preceded by full data backup. Joined users to AD domain prior to encryption. Documented and tracked backup, migration and installation issues. Desktop build and Windows 7 deployment project. Responsible for reimaging machines and going through hardware preparation and physical deployment. Responsible for providing next day customer support. Performed full disk encryption preceded by full data backup. Joined users to AD domain prior to encryption. Documented and tracked backup, migration and installation issues.



Harris County Toll Road Authority

• United States
• Government Administration
• 200 - 300 Employee

• Support

  • Apr 2011 - Apr 2012

  Interfaces with customers to handle EZ TAG service inquiries, establish EZ TAG accounts, and handle problems and/or customer complaints. Handles heavy phone and walk-in customer traffic. Processes EZ TAG violations into system, generates invoices, receives and processes deposit payments and updates invoices. Performs general office duties. Interfaces with customers to handle EZ TAG service inquiries, establish EZ TAG accounts, and handle problems and/or customer complaints. Handles heavy phone and walk-in customer traffic. Processes EZ TAG violations into system, generates invoices, receives and processes deposit payments and updates invoices. Performs general office duties.



DMSI

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Computer Support

  • Feb 2009 - May 2011

  Provide technical assistance to computer system users. Address user problems/ concerns in person and remotely. Provide assistance concerning the use of operating systems, computer hardware and software, printer configuration, installation, word processing, and electronic mail. Oversee the daily performance of computer systems. Enter commands and observe system functioning to verify correct operations and detect errors (forecast, configuration, etc). Set up equipment for employee use, perform and ensure proper installation of cables, operating systems, and appropriate software. Install and perform 1st Tier Support to hardware, software, or peripheral equipment; following design and installation specifications. Show less



Erickson Senior Living

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Communications Specialist

  • Jan 2009 - Jun 2010

  Operate switchboard and direct calls throughout building. Monitor reception area traffic-directing deliveries, packages, etc. Keep accurate up to date lists of residents. Alert security to emergencies promptly. Monitor all pull cords for resident safety. Respond to emergency alerts from residents and staff; dispatch appropriate personnel. Page on-call physicians as needed. Dispatch and monitor daily transportation schedule. Operate switchboard and direct calls throughout building. Monitor reception area traffic-directing deliveries, packages, etc. Keep accurate up to date lists of residents. Alert security to emergencies promptly. Monitor all pull cords for resident safety. Respond to emergency alerts from residents and staff; dispatch appropriate personnel. Page on-call physicians as needed. Dispatch and monitor daily transportation schedule.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• PC Technician

  • Oct 2009 - Nov 2009

  Upgrade computers to WinXP. Reimage, reconfigure, and test all installed devices. Configure and install printers with assign permissions. Collect product information from existing computers and monitors. Upgrade computers to WinXP. Reimage, reconfigure, and test all installed devices. Configure and install printers with assign permissions. Collect product information from existing computers and monitors.



Kroger

• United States
• Retail
• 700 & Above Employee

• Customer Service Rep

  • Jan 2000 - Jan 2003

  Handled overall front end production of store to ensure the best and most comfortable shopping experience for customers. Responsibilities included balancing store's revenue, cashing personal and business checks, processing money orders, and making sure cashier drawers were balanced at the end of every shift. Handled overall front end production of store to ensure the best and most comfortable shopping experience for customers. Responsibilities included balancing store's revenue, cashing personal and business checks, processing money orders, and making sure cashier drawers were balanced at the end of every shift.