Experience

The Westin Denver Downtown
• United States
• Hospitality
• 1 - 100 Employee
• Senior Event Manager

  • Dec 2021 - Present


Life Time Inc.

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• LifeSpa Manager

  • Nov 2019 - Jan 2022

  - Monitor LifeSpa profit and loss statement and make necessary adjustments based on budgetary guidelines. - Utilize customer service skills to develop strong relationships with members and guests. - Continually mentor, motivate and inspire the LifeSpa team to provide a member experience of uncompromising quality. - Represent LifeSpa by promoting programs, products, and services. - Uphold the LifeSpa Mission, Vision and Core Values to support technicians in increasing guest retention and service sales. Show less



MInt Day Spa

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Business Owner

  • Dec 2002 - Mar 2019

  • Successfully founded and operated the Spa for 16 years, resulting in a very profitable business and sold in 2019. • Developed and maintained a clear organizational plan for growth including goals and creative strategies. • Reviewed all team members including support staff and service providers through performance evaluations setting strategies for productivity and implementing incentive programs. • Created monthly purchasing budgets for all departments and implemented systems for budgetary control. • Scheduled support staff and retail salespeople to reflect daily volume while maintaining targeted profitability goals. Instrumental in launching new products and services and leading the initiative in training appropriate staff. • Ensured that retail floor was well merchandised and that inventory levels were in line with budget. Implemented customer/client relations programs: customer appreciation program management, new client program recognition, customer incident reports, follow-up, and customer requests. Show less



Wyndham Hotels & Resorts

• United States
• Legal Services
• 1 - 100 Employee

• Meetings and Conference Services Manager

  • Jun 2001 - Aug 2002

  • Coordinated and supervised assigned group business after booked by the sales department and through completion of the event or function, while maintaining profitable operations and high-quality products and service levels. • Promoted business and met budgeted productivity while keeping quality consistently high. • Acted as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business. • Coordinated and supervised assigned group business after booked by the sales department and through completion of the event or function, while maintaining profitable operations and high-quality products and service levels. • Promoted business and met budgeted productivity while keeping quality consistently high. • Acted as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.



Grand Isla Navidad Bay Hotel & Resort

• Mexico
• Hospitality
• 1 - 100 Employee

• Director of Catering and Conference Services

  • Mar 2000 - Jun 2001

  • Coordinated, supervised, and directed all aspects of the Catering and Banquet Departments while maintaining profitable operations and high-quality products and service levels. • Maximized revenues and exceed budgeted revenues and developed and implemented strategies to increase business. • Acted as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business. • Coordinated, supervised, and directed all aspects of the Catering and Banquet Departments while maintaining profitable operations and high-quality products and service levels. • Maximized revenues and exceed budgeted revenues and developed and implemented strategies to increase business. • Acted as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.



Hilton San Diego/Del Mar

• United States
• Hospitality
• 1 - 100 Employee

• National Sales Manager

  • Jun 1999 - Jun 2000

  • Managed group sales for all markets throughout North America. • Converted all Hilton direct leads, as well as, the San Diego Convention & Visitor Bureau. • Exceeded 1999 revenue goals by 123%, including catering & banquet revenue. • Managed group sales for all markets throughout North America. • Converted all Hilton direct leads, as well as, the San Diego Convention & Visitor Bureau. • Exceeded 1999 revenue goals by 123%, including catering & banquet revenue.



The Westgate Hotel

• United States
• Hospitality
• 1 - 100 Employee

• National Associations Sales Manager

  • Oct 1997 - Dec 1998

  • Successfully broaden the base of the Association Market, including all the City-Wide conventions for North America and Europe. • Prospected and confirmed new business, as well as, participated in client events, designated trade shows, and membership events. • Successfully broaden the base of the Association Market, including all the City-Wide conventions for North America and Europe. • Prospected and confirmed new business, as well as, participated in client events, designated trade shows, and membership events.



Kona Kai Resort and Spa

• Director Of Catering And Convention Services

  • Nov 1996 - Oct 1997

  • Managed day-to-day operations and staffing of the catering, convention service, and banquet departments. Revised and implemented catering contracts, policies, and procedures. • Established realistic goals and prepared an annual business plan budget. • Successfully customized wedding, holiday, and catering packages. Reduced current client dissatisfaction by over 114% as well as increased food and beverage revenues • Managed day-to-day operations and staffing of the catering, convention service, and banquet departments. Revised and implemented catering contracts, policies, and procedures. • Established realistic goals and prepared an annual business plan budget. • Successfully customized wedding, holiday, and catering packages. Reduced current client dissatisfaction by over 114% as well as increased food and beverage revenues