Experience

Kuoni Destination Management USA

• United States
• Hospitality
• 1 - 100 Employee

• Group Operations Executive

  • Jul 2017 - Present

  • Assisting the sales team with planning and coordinating group tours. • Creating additional services, room reservations and tour packages to existing groups. • Collect payment from clients and provide payment to suppliers. • Work directly with clients to ensure all requests are met and itinerary is completed before travel date. • Providing clients with final documents prior to travel.



AlliedTPro

• Hospitality
• 1 - 100 Employee

• Group Manager

  • Mar 2016 - Jul 2017

  5 Penn Plaza • Earned second promotion • Managed my own accounts and worked directly with clients • Arranged and sold customized tours for groups • Negotiated contracted rates with hotels and suppliers • Priced tours, collected payment from agents and ensured suppliers were paid before due dates. • Worked directly with suppliers to confirm room reservation, tours and entrances to special attraction • Coordinated groups while in travel



Kuoni Group Travel Experts

• Inbound Group Coordination Executive

  • Apr 2014 - Mar 2016

  5 Penn Plaza, New York, NY, 10001 • Earned promotion following superior performance and demonstrated ability to quickly learn and master complex concepts • Same job description as Reservation Coordination Executive but on a larger scale dealing with group reservations. • Coordinated hotel reservations as well as tours and special attractions. • Met with client directly and joined groups on tours to ensure exceptional service. • Worked directly with suppliers to reconfirm room reservation, tours and entrances to… Show more • Earned promotion following superior performance and demonstrated ability to quickly learn and master complex concepts • Same job description as Reservation Coordination Executive but on a larger scale dealing with group reservations. • Coordinated hotel reservations as well as tours and special attractions. • Met with client directly and joined groups on tours to ensure exceptional service. • Worked directly with suppliers to reconfirm room reservation, tours and entrances to special attraction as well as handling any issues prior or during their accommodation. Show less



GTA

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Reservation Coordinator Executive

  • May 2012 - Apr 2014

  5 Penn Plaza, New York, NY, 10001 • Handled all telephone and email enquiries for rooms and breakfast accommodation, ensuring high quality communication at all times. • Managed the GTA database to ensure all bookings are entered correctly, with accurate rates and invoicing details. • Managed all bookings to ensure revenue maximization at all times; involving liaising with external hotels when the need arises for additional offsite accommodations.



Federation of Chian Societies

• Waiter

  • Oct 2010 - Apr 2014

  Long Island City, New York, 11103 • Acting supervisor when owner was away from the facility • Provide competent personable assistance and service to clients. • Organize and set-up special events to deliver high standards of service



David Yurman

• United States
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Office Service/ Maintenance Worker

  • Mar 2008 - Jul 2010

  New York, NY 10013 • Checked in all office supplies and maintained the inventory log • Ordered office supplies for understocked items • Provided safe work condition • Maintained cleanliness of building



Samuel Aaron International

• Shipping Clerk

  • Nov 2005 - Aug 2007

  Long Island City, NY, 11101 • Retrieved customer orders and packaged for shipment • Prepared shipping documents and mailing labels • Communicated with vendors • Tracked and recorded all incoming shipments • Personally traveled to suppliers when urgent merchandise was needed



10 Spot Clothing Store

• Stock Clerk

  • Sep 2004 - Nov 2005

  Jackson Heights, NY, 11372 • Maintained inventory and inspected merchandise for defective or understocked items • Maintained clean and neat appearance of store aisles, shelves and display cases. • Provided assistance to customers as needed with packing or carrying merchandise • Affixed and updated merchandise price tags