Life Changer

• Oct 2020 - Present

Tech expert

• Nov 2020 - Sep 2022

Replicate problems in a controlled test environment to isolate the root cause. Provided full detail in documenting the problem including, call logs, screen shots, network traces, etc Respond to customers in a timely fashion and manage simultaneous customer cases in a highly demanding environment. Identify product issues and drive resolution of complex issues. Take full ownership of an issue without supervision, develop and maintain excellent relationships with customers and partners, and help improve and maintain the highest level of customer satisfaction Apply technical knowledge to solve customer issues with evolving technologies Show less

Analyst Executive Care Esclations

• Jun 2018 - Sep 2022

• Provide escalated support for customers• Manage offline case work within designated SLA’s• Partner with Legal, Engineering, and Sr. Leadership to close customer escalated cases• Review and respond to end user escalations• Ensure the ECE E-mail box processes and procedures are met or exceeded• Participate in highly sensitive projects that require confidentiality• Adhere to Quality Assurance Measures

Customer Experience Analyst

• Apr 2018 - Jun 2018

• Review call center reports and make recommendations as needed.• Assist with special programs and projects needed to continually refine and improve call center performance.• Assist with quick execution of action plans to correct declining trends of call center performance.• Monitor all aspects of the remote outsourced call centers – inbound and outbound – and operations related to service volume and timeliness.• Daily, weekly and monthly review of individual call center customer service performance metrics.• Produce a monthly scorecard of AOS Team results that address outliers.• Facilitate customer service call quality calibrations. Show less

Customer Advocate

• Oct 2015 - Feb 2016

Server

• 2015 - 2016

Server

• Feb 2014 - May 2015

Recognized by management as for high sales of over $1,400 in a dinner service Frequently recognized for great guest feedback by customers and management Skilled with wine parings and recommendations Highly skilled with food descriptions offering a edible photo to consumer Skilled with Italian cuisine, culture, and language Recognized by management as for high sales of over $1,400 in a dinner service Frequently recognized for great guest feedback by customers and management Skilled with wine parings and recommendations Highly skilled with food descriptions offering a edible photo to consumer Skilled with Italian cuisine, culture, and language

Field Organizer

• May 2014 - Nov 2014

The mission of the Georgia House Democratic Caucus is to elect Democrats to the Georgia House of Representatives. We are responsible for recruiting, training and assisting Democratic candidates for the Georgia House of Representatives. Meeting aggressive volunteer recruitment and voter contact goals Running meetings, trainings, door-to-door canvasses, phonebanks and various kinds of rapid response strategies Activate communities by managing and leading out teams of canvassers into neighborhoods to reach out to new people Building a volunteer structure; recruiting volunteer leaders; building relationships with volunteers, local leaders and activists Using maps to cut geo grids Show less

Server

• Oct 2007 - Dec 2012

Recognized for excellence by corporate and crew in interpersonal communications, teamwork, customer service, time management, and reliability Exhibited the ability to interact with customers from diverse cultures and backgrounds Displayed eagerness to work by always having an optimistic attitude Multitasking abilities; making sure all guest leaving have a personable experience and eager to dine in again Recognized for excellence by corporate and crew in interpersonal communications, teamwork, customer service, time management, and reliability Exhibited the ability to interact with customers from diverse cultures and backgrounds Displayed eagerness to work by always having an optimistic attitude Multitasking abilities; making sure all guest leaving have a personable experience and eager to dine in again

Full Time Associate Manager

• May 2005 - Oct 2005

Provided information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Interviewed, coached and trained all non-management employees and assisted in resolving all HR issues effectively with hiring related forms and for a staff of 45. Hired employees and process hiring-related administration. Selected qualified job applicants or refer them to managers, making hiring recommendations when appropriate. Performed all cash transactions by hand with speed and accuracy; identified any errors in bank and corrected before final processing; maintained stock control for various activities. Executed day-to-day administrative tasks such as maintaining information files and processing paperwork. Show less