Experience

TAV Operation Services

• Türkiye
• Airlines and Aviation
• 100 - 200 Employee

• Operation Assistant Manager

  • Oct 2022 - Present

• TAV "primeclass" VIP & CIP Service

  • Apr 2019 - Dec 2022

• Head of TAV "primeclass" VIP & CIP Service

  • Jun 2018 - Apr 2019

  • Planning, organization, coordination and control of the “Primeclass” Business Lounge, VIP & CIP Service• Diplomacy, sociability and control of the Very Important Customers• Cost reduction • Procurement strategy • Negotiation• Preparing of contracts with Companies, users of Services• Imminently is involved in preparation and organization of handling of VIP & CIP passengers• Relaying information, cooperation, and coordination with all Airport Departments, police, customs, who are directly and indirectly involved with their procedures for the handling of all category of passengers that use our services• Controlling the activities, maintenance, supplies and functioning of the Department and the Lounges• Control over the administrative and financial records, reports, invoicing and payment for the services• Creating a positive atmosphere for teamwork and positive communication among the employees• Cost and Budget planning and control• Full implementation of Performance Evolution for the employees• F&B organization and control of the quality and the cost Show less



TAV Airports

• Türkiye
• Airlines and Aviation
• 700 & Above Employee

• Lounge Manager at “primeclass” Lounge – Zurich Airport – Switzerland

  • Feb 2018 - May 2018

  • Managing multi-disciplines, nationalities and cross functions • Cost reduction • Procurement strategy • Negotiation • Manufacturing Optimization and Production Planning • Supply-chain Optimization • Supplier Relationship Management • Planning, organization, coordination and control of the “primeclass” Lounge • Preparing of contracts with Companies, users of Services • Imminently is involved in preparation and organization of handling of Business passengers • Relaying information, cooperation, and coordination with all Airport Departments, police, customs, who are directly and indirectly involved with their procedures for the handling of all category of passengers that use our services • Controlling the activities, maintenance, supplies and functioning of the Department and the Lounges • Control over the administrative and financial records, reports, invoicing and payment for the services • Creating a positive atmosphere for teamwork and positive communication among the employees Show less



TAV Macedonia

• 1 - 100 Employee

• Chief of TAV “primeclass” Service

  • Jan 2012 - Jan 2018

  • Planning, organization, coordination and control of the “Primeclass” Business Lounge, VIP & CIP Service• Preparing of contracts with Companies, users of Services• Imminently is involved in preparation and organization of handling of VIP & CIP passengers• Relaying information, cooperation, and coordination with all Airport Departments, police, customs, who are directly and indirectly involved with their procedures for the handling of all category of passengers that use our services• Controlling the activities, maintenance, supplies and functioning of the Department and the Lounges• Control over the administrative and financial records, reports, invoicing and payment for the services• Creating a positive atmosphere for teamwork and positive communication among the employees Show less

• Deputy Chief of Protocol service – VIP & CIP lounges

  • Jan 2009 - Dec 2011

  • Planning, organization, coordination and control of the VIP/CIP Department• Cooperation and contacts with the Protocols of all state institutions for reception and farewell of domestic and foreign VIP passengers and delegations as well as complete organization concerning special flights with this type of passengers ( honorary guard, red carpet, TV crews, journalists, persons in reception and farewell from domestic institutions and also from foreign organizations , embassies, consulates etc)• Preparing and signing of contracts with Companies, users of Services• Imminently is involved in preparation and organization of handling of VIP delegations with the highest status (Heads of state, prime ministers, parliament members etc )• Relaying information, cooperation, and coordination with all Airport Departments, police, customs, who are directly and indirectly involved with their procedures for the handling of all category of passengers that use our services• Controlling the activities, maintenance, supplies and functioning of the Department and the Lounges• Control over the administrative and financial records, reports, invoicing and payment for the services• Creating a positive atmosphere for teamwork and positive communication among the employees• Fulfillment of all other tasks assigned by the superiors Show less



Airport Skopje

• Skopje, Macedona

• Protocol Officer

  • Dec 2004 - Dec 2008

  • Receiving, checking, recording, verification and forwarding the Request-Application, sent in writing form by the users of VIP / CIP Service • On the basis of the application before the flight , a seat reservation is made on the aircraft taking the preference of the passenger into consideration or depending on his function (Head of state, prime minister, parliament member etc.) , informing the airline company and concerned airport departments responsible for handling the aircraft, for the number of passengers on the flight • Reception, registration of the passenger and luggage, assistance through security and passport control, and accommodating the passenger in the lounge • In coordination with the flight operation agent, a boarding is made and the passenger is transported to the aircraft • Reception of the of the passenger on arrival by the aircraft, transport to the VIP/CIP lounges, accommodation in the lounges, taking over documents for passport control and the luggage tags • In case of lost luggage, assisting the passenger and giving him priority with the Lost and Found Department • Communication and cooperation with all internal and external departments, as well as the fulfillment of all other assigned duties by the superiors • Making sure the VIP passengers get the proper service. Show less