Experience

Shanghai Electric Group Co., Ltd

• Mechanical Or Industrial Engineering
• 700 & Above Employee

• General Management

  • Feb 2019 - Present

  • Procurement and hands on support of office IT equipment. • HR department support - Obtaining various legal documents for 100+ Chinese colleagues, such as: visas, white cards, temporary residence, health insurance, working permits. • Keeping track of all obtained documents and ensuring that all are updated and extended in accordance with Serbian laws. • Communication with local job candidates. • Handling inbound and outbound mail conveyed through postal services. (Contracts and other documentation) • Financial department support - Handling payments to various goverment institutions on behalf of the company. • Finding appropriate accommodation for Chinese colleagues, and maintaining communication with property owners/managers to ensure satisfactory level of living. • English to Serbian and Serbian to English translator. Show less



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Help Desk Specialist

  • Jul 2016 - Feb 2019

  • Worked as the first line of IT support (Level 1) for NCR’s UK based customer. • Using Windows-based and internal tools, along with customer input, to pinpoint hardware and software issues. • Solving point of sale issues live, by using administrative access to remote systems, and taking customers through problem solving process. • Supporting point of sale hardware – desktop computers as well as the peripherals (scanners, printers, bank card readers…). • Using detailed knowledge of Self-checkout machine hardware systems, to perform successful troubleshoot with customers over the phone. • Determining when hardware parts need to be replaced, and creating work orders for customer field engineers, with exact information about the problem and required parts. Providing remote support to customer field engineers when needed. • Handling software issues with Windows, and two different point of sale applications. Worked closely with Level 2 support and Software Deployment team during the migration period from one point of sale application to another, providing them with detailed logs, and recreating scenario of the issue when needed. • Covering basic troubleshoot for network and telephony problems. • Making sure that every fault reported by customer has been logged properly through ticketing system, with all steps taken towards the resolution being documented. Escalating unresolved issues to proper teams in accordance with internal procedures. Updating work orders and providing status information. • Allocating workload and cooperating with colleagues within the team, to achieve customer Service Level Agreement and customer satisfaction. • Assisting new employees and providing feedback for improvement. Show less