Business Development Manager

• Jun 2023 - Present

As the Business Development Manager, I am responsible for revenue growth. My primary focus is on developing and executing sales strategies that align with the company's overall business objectives. I work closely with the executive team to identify new business opportunities and revenue streams, while also building and maintaining strong relationships with key clients and stakeholders. My day-to-day responsibilities include: - Developing and executing sales strategies to achieve company goals - Identifying and developing new business opportunities - Building and maintaining strong relationships with key clients and partners - Building relationships and bringing new business from potential new clients - Analysing sales data and using insights to define future sales strategies - Close collaboration with department managers in order to stay aligned with company strategy - Follow and stay up-to-date with industry trends and new technologies in order to stay competitive and relevant on the market - Creating and monitoring yearly Business plan, alignment with the long-term strategy and planning - Monitoring complete product and project portfolio in order to maintain healthy development - Collaborating with other departments to ensure a seamless customer experience. Show less

Director of Business Operations

• May 2022 - Jun 2023

Responsible for the effective operational management of the Cleaning, Quality, Technical maintenance and Catering department. Manage the Operations department of over 1100 employees to ensure they achieve and exceed their revenues and client's satisfaction targets. Responsibilities • Direct company operations to meet budget and other financial goals. • Direct short-term and long-range planning and budget development to support strategic business goals. • Establish the performance goals, allocate resources, and assess policies for senior management. • Demonstrate successful execution of business strategies for company products and services. • Direct and participate in acquisition and growth activities to support overall business objectives and plans. • Participate in capital market development, including participation in road shows, bank meetings, analyst meetings, and more. • Develop, establish, and direct execution of operating policies to support overall company policies and objectives. Show less

Facility Manager at Residences Belgrade Waterfront

• Oct 2021 - May 2022

 Building Management  Concierge Services  Rental Property Management  Security Services  Cleaning  Technical Maintenance  Pool, Gym and Kid’s Playroom Operation  Landscape Maintenance  Pest Control  Waste Management  Building Management  Concierge Services  Rental Property Management  Security Services  Cleaning  Technical Maintenance  Pool, Gym and Kid’s Playroom Operation  Landscape Maintenance  Pest Control  Waste Management

Regional Corporate Security Manager-CEE

• Jan 2020 - Sep 2021

Facilitate, coordinated and manage the creation and execution of security action plans including business continuity management, crisis management, travel security plans and incident response. Duties:  Conduct risk and vulnerability assessments of all facilities  Assist with emergency and crisis management response  Investigations - Examination into the circumstances around an incident and production of materials to assist in prevention of future incidents.  Assist with guard force management, as needed  Develop, implement, and maintain security processes and strategies to reduce financial and asset loss, and assist in the development of corrective measures to protect the client resources both physical and human  Intelligence collection, training, and response to protect employees and guests from verbal and physical acts of violence  Assist with executive protection and travel security  Coordinate and manage preventative programs and services to protect against business disruptions  Communicate status of security issues impacting global processes.  Anticipate process partner needs and provide high priority to satisfaction and service  Develop collaborative relationships; provide expertise, technical guidance, and training to ensure effective security services  Provide site security and executive protection functions for key employees while traveling on business based upon assessed levels of risk  Coordinate and supervise contracted security protection for diverse executive protection events  Assist the YEL Corporate Security Director to manage the security operations capital and expense budget Show less

Head of Facility, Property and EHS

• Jan 2017 - Dec 2019

 Administration of 30,000 sqm of industrial buildings and offices  Financial Planning and reports (Forecast, Budget, Opex, Capex),  Facility Maintenance Management: HVAC, CCTV, UPS, Fire Protection, Electrical Substations, SCI, ( Extinguishers, Hydrants) Compressors, Hazardous wastes, electrical power installations (Power transformer, Grounding and interior lighting, Hydraulic installations (Pumps, cisterns, valves, solenoids, irrigation system), Covers and industrial doors.  Building maintenance, special projects and renovations  General Service Management: Canteen (3000 services per day), GAS, water consumption, Reception desk(events, meetings, manage the Travel procedure, provide support to staff regarding visas and travel organization), security service, courier service, archiving, cleaning, events management, medical center, employee transportation, vehicle park management, waste disposal and recycling process.  Office Management: office relocation, layout definition, refurbishments, purchase of office equipment and supplies, relationships with vendors(technical negotiating with potential vendors, and working with vendors related to the office)  Recruitment, induction, development planning, training and evaluation of a team.  Responsible person authorized by the company in Facility construction phase.  Monitoring KPIs and work on the improvement of indicators.  Department process definition and implementation.  Responsible for compliance with standard ISO 9001, 14001, OHSAS 18001, 50001  Ensure process in place for investigation of employee concerns, EHS Incidents, and Employee -Observations/Near Misses, along with corrective action development, implementation and follow-up.  To ensure all locations has zero environmental legal non-compliances.  Follow Up plans to reach strategic Corporate EHS Goals. Audit the implementation and execution of tactical plan for location.  Plant interface to local city administration. Show less

Facility & Property Manager - Consulting Services

• Jul 2016 - Jan 2017

General Manager

• Oct 2014 - Jul 2016

Reporting directly to the CEO. Responsible for all operations of the 5* hotel covering: Reception, Housekeeping, Food & Beverage, Security, Conference & Banqueting, Maintenance, Aqua Park & Helth club.Duties Ensures smooth operations with the Executive Department. Oversees the entire operation by setting the objectives for each area/department head and measures their performance against the set targets. Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies required. Implements the approved budget; monitors revenues and costs on daily basis and takes corrective action when necessary. Controls costs by adhering to standards of operating for forecasting, budgeting, scheduling, payroll control, and other Expense Management Systems. Directs quality control program designed to ensure continuous delivery of consistent services and products. Show less

Operations Manager

• Sep 2013 - Oct 2014

Support and work with all Head of Departments in all aspects of running the hotel. Ensure SOP implementation in all departments and check the same during routine operational checks.  Assessing and reviewing customer satisfaction and service recovery process. Identifying staff learning needs and assisting with the development Providing timely and constructive feedback to all direct reports as and when required either formally or informally. Be on available on call 24 hours a day to resolve any urgent problems on emergencies. Responsible for the overall management of the operation of the hotel Build and develop strong relationships with senior cross-functional leaders (e.g. engineering, security, food and beverage, housekeeping, information and technology and front office) and help define the goals and objectives of these teams at the local level Recruit and build a thriving local ops team; defining hiring needs and leading the hiring process while managing a growing team Create a fun, safe, collaborative, and high energy work culture while developing the next generation of leaders at the brand Data-driven mindset, strong business judgment, and proven ability to perform analysis, draw key insights, and form and execute a strategy Strong communication and interpersonal skills to build sustainable relationships, manage a team, influence stakeholders, and inspire others Show less

Spa, Recreation & Water park Manager (Pre-Opening Team)

• Oct 2010 - Sep 2013

This 5 star hotel has 165 Rooms and suites and was established in 2010. Facilitiesinclude outdoor adult and kids' pools, two indoor children's pools, large indoor pool, fully equippedfitness centre, bowling centar, saunas, steam, massage rooms, face and body treatment rooms, and a Mini-kids' Club, . Aqua Park is also a part of hotel-tourist complex “Izvor”. It consist of three pools, twelve large slides (the tallest one​=22m), children attractions, national restaurant, cafés, sport courts, tennis courts and amphitheatre for concerts and other open-space events.Duties Aqua park and Health Club pre-opening activities Organizing Resorts Sports and Leisure activities Manage the entire Department including indoor and outdoor areas as may be appropriate by maximizing employee productivity and available resources as per business volume. Increasing guest satisfaction through quality, creativity, range and actively promote the appropriate well being services. Monitor and maintain the highest hygiene and cleanliness standards in all recreation areas. Ensures all sections within the department adhere to established standards and policies. Develops recreation programs and activities on offer to members and hotel guests. Training Aqua park and Health club team. Executives daily, weekly, monthly and annual administrative tasks and duties in relation to general records keeping, stock taking, internal memorandum filling, attendance keeping, IT and resources maintenance, reporting and other administrative tasks.http://www.a-hotel-izvor.com/ Show less