Medico-Legal Client Support Officer

• May 2023 - Present

Blog and Resource Writer

• May 2021 - May 2023

• Writes blogs ranging from 500 to 2000 words about cryptocurrencies and connects them to the mission and vision of the platform. This is to improve the website's SEO and to increase platform interaction. Writing these blogs helps me in enhancing my English vocabulary. This also allows me to create articles in different approach from professional, creative, to friendly. • Creates whitepapers containing information on the platform's product, services, tokenomics, mission, and vision. Additionally, whitepapers detail the issues that the platform is attempting to address. This enables me to grasp their primary objective and assists them in developing a professional overview of the platform for presentation to clients, investors, prospective partners, and users. • Writes Press Release articles for publication on various blog sites, including Yahoo Finance, Business Insider, and Cointelegraph. These 500–1000-word press releases help the platform announce new products or services. This also enables them to broaden their audience and attract other investors to the platform. Creating press releases helps me to create short yet substantial articles. Show less

Writer and Education Consultant

• Apr 2022 - Nov 2022

• Aided aspiring Filipino students to strengthen their Statement of Purpose (SOP) for their Visa application. I do gathered data to understand the pros and cons of studying in Australia alongside a robust reason why studying abroad would help them in their career here in the Philippines. Ensured that the Statement of Purpose would prove that the students/clients will return home after their studies. • Reached out to client to conduct an interview. This is to ensure that their SOPs will showcase their true purpose and justify their study in Australia. • Guided the students on the enrolment process and help with their billing (enrollment and lodgment fees, among others) concerns. • Lodged Visa applications to the Australian Immigration website. • Admin tasks such as but is not limited to email management, file organization, client coordination, etc. Show less

Customer Care Professional

• Jul 2019 - Mar 2021

• Assisted Healthcare Professionals such as Psychologists, Psychiatrists, Mental Health Advocates, and Nurses regarding the mental health insurance of their patients. This allowed me to enhance my English-speaking skill and understand more about the US healthcare system and some mental health-related terminologies. • Helped these callers with claim reimbursement concerns. Doing this helped me retain and enhance my accounting skills while being able to help the company to improve its image by providing righteous and fair customer service to every caller. • Created authorization for the Practitioners to authorize them in performing medical procedures such as psychological testing or other services. I also manually route these callers if the concerns are out of my responsibilities. This helped me and the caller understand the company's process when it comes to authorization. Show less

Customer Service Representative

• Aug 2018 - Jan 2019

• Assisted insurance members regarding their Pharmacy insurance coverage. This helped me to improve my customer service skills. This also allowed me boost my confidence to provide a trustworthy approach to the insurance members, as most are old. Doing these helped the company improve their image to these clients by providing excellent customer service, which is visible in the survey results I received while in the company • Helped these callers with claim reimbursement concerns and coordinated with Pharmacies with their prescribed medications. I also assisted these callers when it comesto premium payment processing. • Track an in-network pharmacy near the members' address to ensure that they can get their medications as soon as possible while enjoying the benefit of their insurance. If there's nonearby pharmacy, I guarantee that their prescriptions will be delivered on time by coordinating with the Pharmacy. Show less