Program Specialist

• Feb 2020 - Present

Conduct Orientation session, Taster session Workshop, Event, In-house training, Exhibition, Meeting, Seminar, and Webinar. • Cold calling to arrange meetings with potential customers to prospect for new business. • Responding to incoming email and phone enquirers. • Report to the Business Manager on an almost daily basis. • Assist the Marketing department to achieve assigned sales targets. • Issue invoice and quotation. • Prepare Debtor report and follow up to debtor for the payment. • Announcement for Class cancellation, Mock exam, new schedule and discount offers, etc. • Making cold calls for public courses and in-house training. • Generate leads for marketing purposes. • Filing & Maintain records of customer future payments, class allocation, mock exam result, class. • Attendance, instructor evaluation, drop-out cases, term to term transfers candidates. • Inventory and shipments. • Competitive analysis. • Product knowledge. • Leads follow up. • Student satisfaction. • Organization Skills • Written Communication. • Sales Process. • Customer Satisfaction. • Problem Solving. • Relationship Building. Show less

Business Development Specialist

• Jul 2013 - Sep 2019

- Management Customer Satisfaction.- Leading of Property Management.- Management Owners Association.- Supervision Facilities Management.- Develop Customer Service Policy of the entire organization.- Analyzing statistics or other data to determine the level of customer service in the organization- Developing customer service procedures, policies and standards for the organization and department;- Developing feedback or complaints procedures for customers- Training staff to deliver a high standard of customer service;- Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses- Conduct demographic and psychographic market research; evaluate customer satisfaction, competition and business expansion.- Develop and maintain complete, yearly allocated CS budget, including non-event and non-advertising related items. Show less

Senior Sales Consultant

• Jul 2013 - Jan 2014

Account Sales Manager

• Dec 2010 - Apr 2013

Sales Team Leader

• Nov 2009 - Oct 2010

Regional Sales Coordinator

• Apr 2006 - Jun 2009

Sales Excutive

• Jan 2005 - Mar 2006