Microsoft Cloud Engineer

• May 2022 - Present

IT Support Specialist

• Jan 2021 - May 2022

• Investigating, resolving, and identifying the root causes of incidents or problems • O365 Administration (Exchange, Teams, Sharepoint, Intune, user management etc.) • Administration of Hybrid Active Directory (AD DS and AAD - user management, group memberships, MFA, conditional access etc.) • Microsoft System Center Configuration Manager (SCCM) Administration (Win management, Reporting, OS deployment, software update management, app delivery, health monitoring etc.) •JAMF pro/connect MDM implementation from the scratch and administration of macOS devices • Incident and ticket management using Jira, resolving tickets within SLA • Support for a range of networked peripherals, including Printers, Scanners, and AV equipment • Hardware and Operating Systems support for a range of devices such as laptops, tablets, and phones running Android/Windows/macOS • Support for VoIP systems and desk phones • Ensuring PCs on the network are proactively kept in good condition, and that updates are deployed to PC • Providing support for project-based delivery activities, and ad-hoc support to fast-paced development teams • Proactive suggestions for improving existing processes and procedures • Providing training to users on various systems used by the business • Providing timely and accurate reports to users and managers regarding resolved or outstanding issues whilst maintaining accurate and concise systems documentation • Keeping valid documentation on hardware and software assets • IT Support for over 1500 users • Mentorship for Junior IT Support personnel Show less

IT Technician - HQ, Warehouses & Stores

• Nov 2012 - Dec 2020

• L1/L2 Service desk/Helpdesk and L2 end-user hardware and software support, troubleshooting, and escalation to proper L3 teams • Participating in various multinational projects like implementing cloud proxy, new MFA, new Antivirus software, changing of ticketing system, a transition from Altiris deployment tool to SCCM deployment tool, etc. • Administration of Active Directory for over 1000 user accounts/computers • Installation, configuration, and deployment of end-user workstations • Deployment and reporting with tools such as Symantec Altiris, SCCM, and PDQ • Monitoring of O365 Admin center • Creating distribution groups, shared mailboxes, shared folders in accordance with company procedures. • Collaborations with colleagues from other countries (mostly L3 teams) and with colleagues from India who are working in the outsourced finance department • Keeping valid documentation on hardware and software assets • Administrating Cisco equipment. Switches - Making ports, VLANs, finding MAC addresses, etc. IP Phones administrating via Cisco unified call manager. Wi-Fi access points - administration via Cisco Wireless LAN controller • Maintenance of 250 Windows Ce handheld devices • IT support for remote banana ripening facility in Surcin and main warehouse in Pazova • Zebra label printers maintenance and hardware parts repair/replacement • Communication and collaboration with vendors • IT support for over 400 stores • In house training of junior IT personnel mainly for L1 support roles or new services Show less

Service technician for Desktops, Notebooks & Servers/Technical support

• 2009 - Oct 2012

MCP, CompTia A+ IT Technician, IBM System X, Lenovo RDD07, HP APS - Workstations and Notebooks - Diagnostics and repair of desktops, notebooks and servers - Phone support for customers with various hardware/network problems - On site technical support for employees MCP, CompTia A+ IT Technician, IBM System X, Lenovo RDD07, HP APS - Workstations and Notebooks - Diagnostics and repair of desktops, notebooks and servers - Phone support for customers with various hardware/network problems - On site technical support for employees

IT Technician

• 2006 - 2008

Work with end users - legal entities Regular visits and maintenance of computers and computer equipment Installation of user's software, operating system Maintenance of entire network systems in companies: Kraft Foods, Renault Nissan Serbia Creating a network infrastructure Servicing HP servers, workstations, desktop computers and notebook computers Administration in Microsoft Navision Daily contact with clients to solve their IT problems in various companies Work with end users - legal entities Regular visits and maintenance of computers and computer equipment Installation of user's software, operating system Maintenance of entire network systems in companies: Kraft Foods, Renault Nissan Serbia Creating a network infrastructure Servicing HP servers, workstations, desktop computers and notebook computers Administration in Microsoft Navision Daily contact with clients to solve their IT problems in various companies

System Administrator / IT Support Specialist

• 2004 - 2006