Nemanja Petrovic

Network and Telecommunication Senior Engineer at OTP banka Srbija
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Contact Information
us****@****om
(386) 825-5501
Location
Serbia, RS

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Credentials

  • Cisco Certified Network Associate (CCNA) 200-125
    Cisco Systems
    Nov, 2016
    - Nov, 2024

Experience

  • OTP banka Srbija
    • Serbia
    • Banking
    • 700 & Above Employee
    • Network and Telecommunication Senior Engineer
      • Sep 2019 - Present

      Sd Wan Citrix , Mobile Iron, F5, Cisco ISE, Spectrum, Cisco Telepresence, Cisco ACS, Cisco Prime, NetScaler Citrix Sd Wan Citrix , Mobile Iron, F5, Cisco ISE, Spectrum, Cisco Telepresence, Cisco ACS, Cisco Prime, NetScaler Citrix

  • Societe Generale
    • France
    • Banking
    • 700 & Above Employee
    • Network and Telecommunication Engineer
      • Jan 2017 - Sep 2019

    • IT Production Technician
      • Mar 2011 - Dec 2016

      Monitoring the functioning of IT equipment of the production centre, hardware and software, within the framework of the operating and security standards and methodologies. Performing and solving applicative support tasks and duties.• Mid-level of support for all IT related issues• Direct communication with end users• Performing numerous tasks during End Of Day process in core system of the bank• Executing core system operating procedures and basic user help• Correcting errors on the database using Toad Oracle database interface during the EOD process, in cooperation with responsible IT unit• Solving problems related to application support• New facilities and branches setup; installing workstations and network setup support• Solving hardware related problems• Providing assistance to end users with insufficient knowledge of Windows basics and various applications used in the bank Show less

    • Help Desk Technician
      • Nov 2008 - Mar 2011

      Providing first level of IT support to end users.• Solving software installation requests• Maintaining Windows Server 2003 based environment• Video conferencing – technical attendance/support• Provides support dektop / laptop and cell phone equipment in terms of the functioning of the network and, if necessary, replacement and upgrade hardware

  • Telekom Srbija
    • Serbia
    • Telecommunications
    • 700 & Above Employee
    • Assistant for the maintenance and technical control of Contact Center
      • Dec 2007 - Dec 2008

      Coordinating the work of groups of technicians and providing technical support with adequate technical solutions.

    • Technician for maintenance and installation of Avaya systems
      • Jun 2006 - Dec 2007

      Installation and maintenance of the operating system and all the software needed for work in the Contact center.Knowledge of applications Avaya: Avaya Site Administration, Avaya IP Agent, Avaya Interaction Center as well as supporting applications that are used to control and realistic representation of the achieved results Nice, CMS, Cognos ...

    • Call center telemarketing agent on White and Yellow pages project
      • Sep 2005 - Jun 2006

      The creation of a databanks for phonebook of physical and legal persons

Education

  • ICT College in Belgrade, Serbia
    Engineer’s Degree, Electronic communications - Network technology module, VI-2 level of professional qualification
    2014 - 2015
  • Higher School for information and communication technologies in Belgrade, Serbia
    High School, PTT traffic
    2003 - 2007

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