Experience

Eurobank Direktna

• Serbia
• Banking
• 400 - 500 Employee

• IT/Alternative Channels Specialist

  • Mar 2021 - Present

  -Maintenance and implementation of payment card processing platforms, such as FIS Cortex, TSYS, ATM and POS networks (In-house processor) -Implementation, analysis and testing of compliance mandates (Mastercard, Visa) -Troubleshooting of card payment authorizations -Participation on various Card related projects from issuing and acquiring side, such as: Union Pay Visa DCC Purchase with Cash Back (PWCB) and others -Implementation of Visa and MasterCard related certifications -Works with MAS and VTS simulator - preparing cases, defining cards, etc -Participation regarding analysis of IPS payment transactions, implementation and testing -Support and analysis of e/mBanking platforms -Creating reports for Business unit regarding Card management and e/mBanking -Maintenance/support of various applications for different departments trough the Bank (Call center, website, etc.) -Development of procedures, work instructions and user instructions -Active communication with vendors and other departments Show less



Addiko Bank Srbija

• Serbia
• Financial Services
• 200 - 300 Employee

• Senior Officer for Card Management and ATM monitoring

  • Apr 2020 - Mar 2021

  -Understanding and improving the process in the field of card business-Participation in projects for development and implementation of new products, as well as modification existing products in the field of card business-Cooperation with other organizational parts of the bank during the implementation or modification of products from the domain of card business-Communication with other organizational units of the bank and with the card processor regarding fraudes, customer complaints and grievances related to card business and resolution the same-Coordination of activities with the processor, VISA and MasterCard systems, others banks and other competent institutions and bodies related to fraudes payment cards-Defining profiles for employees in the CMS application-Monitoring of ATM network and coordination with the Bank's network-Monitoring and resolving discrepancies at ATM cash registers-Coordination with ATM service and processor-ATM and POS - coordination in their installation, uninstallation and maintenance-Coordination and communication with card systems, reporting to the NBS and card systems on the use of payment cards and ATMs-Preparation and control of reports within the competence of the service-Daily and monthly transaction processing-Check balances on temporary, transient and error accounts-Monitoring the proper application of legal regulations and other acts in the domain domestic legislation, VISA, MasterCard operating rules-Development of procedures, work instructions and user instructions Show less

• Officer in Card Department and Distribution Channels

  • Apr 2018 - Apr 2020



ProCredit Bank a.d Belgrade

• Serbia
• Banking
• 100 - 200 Employee

• Officer in Payment Proccesing Department

  • Jul 2015 - Feb 2018

  -Processing and control of domestic payment orders -Registration and deletion of bills of exchange with the NBS -Purchase of foreign currency by legal entites -Conversion by accounts of non-resident legal entites -Control and input of the basis foreign exchange inflows -Processing and control of business travel orders -Training new students -Processing and control of domestic payment orders -Registration and deletion of bills of exchange with the NBS -Purchase of foreign currency by legal entites -Conversion by accounts of non-resident legal entites -Control and input of the basis foreign exchange inflows -Processing and control of business travel orders -Training new students