Experience

moye_dsgn
• UX Designer

  • Aug 2021 - Present


Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Information Technology Support Specialist

  • Jan 2017 - Dec 2019

  • IT Service Desk analyst for Addiko Bank Holding and Addiko Bank Group providing support for following markets: Austria, Slovenia, Croatia, Serbia, Montenegro, Bosnia and Herzegovina• Serve as the first point of contact for IT related issues by responding to requests for technical assistance by phone or emails• Gather needed information from users that will assist in timely resolution of incidents and request• Maintain up-to-date documentation of internal knowledge base and end user support guides• Identify situations requiring urgent attention, prioritizing and routing to appropriate area• Provides accurate and timely logging of issues and resolution• Ensure all service requests are successfully and accurately identified, categorized, prioritized, diagnosed, and managed• Takes ownership of resolving the issues and following up with the status of issues on behalf of the user• Meet all performance metrics and follow IT Service Desk practices, policies and procedures• Support all user-based technology• Assist with IT projects and initiatives as assigned Show less

• Technical Support Specialist

  • Jan 2017 - Jan 2017