Experience

MTN South Sudan

• South Sudan
• Telecommunications
• 100 - 200 Employee

• ICT Technician

  • Feb 2016 - Present

  • Provide ICT support to staffs and visitors to the Commission. • Responsible for maintenance, management and upgrades to all Hardware including laptops, Desktops, printers, scanners, projectors etc. • Software installations and troubleshooting. • Responsible for updates and upgrades to all software. • Responsible for backup and data restoration. • Raise issues, calls and liaise with third party support. • Safeguarding all ICT equipment of the commission. • Keep records of the Commissions ICT Equipment Show less



Gemtel Southern Sudan

• Telecommunications
• 1 - 100 Employee

• Network Operation Center (NOC) Technician

  • 2015 - Feb 2017

  Monitor the operation of the Network through the LMT. In case of site outage find out the reason for outage and escalate it to the person responsible. Work with field Engineers/technicians during repair and maintenance of sites for updates on site or link restoration. Save relevant Data for Key Performance Indicator Report on daily basis. Make sure the Equipment room is in the recommended state of Humidity, Temperature and dust free. Make daily shift report on sites and link status, Equipment room condition, VSAT status and ISP monitoring. Show less



Gemtel Southern Sudan

• Telecommunications
• 1 - 100 Employee

• call center executive

  • 2012 - 2013

  Answer inbound calls as well as assist customers who have inquiries. Advertise and promote the companies products and services. Capture as well as interpret basic customers information. Advise customers on new and best services offered by the company Arrange the dispatch of products, information packages, brochures etc for clients and other interested parties. Meet the changing Demands of the working environment, any delays or other unexpected demands. Follow instructions as well as take responsibilities for their actions and key commitment. Show less