Nelson A Torres Fontánez
Information Technology System Administrator at Florida Rural Legal Services, Inc.- Claim this Profile
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Bio
Experience
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Florida Rural Legal Services, Inc.
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United States
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Legal Services
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1 - 100 Employee
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Information Technology System Administrator
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May 2022 - Present
Lakeland, Florida, United States
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Ramp Gateway Associate
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Nov 2021 - May 2022
Lakeland, Florida, United States
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Havertys Furniture
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Furniture and Home Furnishings Manufacturing
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700 & Above Employee
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Shipping Assembler | Shipping Materials Handler
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Dec 2017 - Sep 2021
Braselton, Georgia In this current dual role, I unpackage and inspect merchandise upon receipt for damages or defects and assemble for retail store display or repackage for home delivery to customers. ●Ensure assembly of merchandise without damage and in adherence to specifications from manufacturer. ●Meet and exceed daily production quotas while utilizing power tools in compliance with safety regulations.
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Service Desk Technician
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Jul 2015 - Oct 2017
Guaynabo, Puerto Rico In my most recent technology-related role, I delivered initial contact and technical support to resolve customer problems with applications, hardware, and software. I documented issues in ticketing system and prompted escalations based on evaluation and assessment of initial contact via telephone, email, or online incident reporting tool. I conducted remote troubleshooting for software, computers, and telephone systems and liaised with users to provide resolution status updates. I monitored… Show more In my most recent technology-related role, I delivered initial contact and technical support to resolve customer problems with applications, hardware, and software. I documented issues in ticketing system and prompted escalations based on evaluation and assessment of initial contact via telephone, email, or online incident reporting tool. I conducted remote troubleshooting for software, computers, and telephone systems and liaised with users to provide resolution status updates. I monitored detection systems to document incidents and initiate responses to outages. ●Earned 95% customer satisfaction rating while responding to average of 40 support requests daily. ●Managed account provisioning and technical support for multiple system and data management tools. Show less
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Educational Technology Support Technician
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Feb 2015 - Jul 2015
Caguas, Puerto Rico In this short-term position, I engaged students and teachers in understanding the basics of technology and the use of Microsoft Office tools. I collaborated in the selection of technical learning for project-based activities and the integration of technology with the curriculum. I delivered technical support to students, teachers, and administrative team members via chats, phone calls, web conferences, and emails. ●Recruited student volunteers to compile project data and provide… Show more In this short-term position, I engaged students and teachers in understanding the basics of technology and the use of Microsoft Office tools. I collaborated in the selection of technical learning for project-based activities and the integration of technology with the curriculum. I delivered technical support to students, teachers, and administrative team members via chats, phone calls, web conferences, and emails. ●Recruited student volunteers to compile project data and provide clerical support in coordination of community-service projects. ●Orchestrated summer training sessions for teachers and school administrators. ●Partnered in creation, maintenance, and daily updating of school website. Show less
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Bonneville Contracting and Technology Group, LLC
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Puerto Rico
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Computer and Network Security
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1 - 100 Employee
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Inventory System Administrator
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May 2012 - Feb 2015
Caguas, Puerto Rico In this role, I administered a Cloud inventory system to ensure the accurate tracking and dispatching of warehoused materials and equipment. I established and implemented control policies and procedures, conducted inventory audits, and developed operational status reports based on data analysis for senior leaders. I facilitated user and team training sessions with instructional presentations, user guides, and ongoing inventory control coaching. ●Created database for client… Show more In this role, I administered a Cloud inventory system to ensure the accurate tracking and dispatching of warehoused materials and equipment. I established and implemented control policies and procedures, conducted inventory audits, and developed operational status reports based on data analysis for senior leaders. I facilitated user and team training sessions with instructional presentations, user guides, and ongoing inventory control coaching. ●Created database for client organization to track equipment inventory valued at more than $25M. ●Implemented use of electronic tracking equipment to scan materials and improve inventory reconciliation.
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Information Systems Technician
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Dec 2011 - May 2012
Caguas, Puerto Rico In my initial role with this employer, I managed the acquisition and installation of computer equipment and software. I conducted onsite and remote troubleshooting to diagnose issues and implement repairs. I ensured ongoing maintenance to reduce incidents and improve system and equipment performance. ●Designed and led installation of closed-circuit television security systems in commercial parking areas, and retail stores, including registers. ●Collaborated in development… Show more In my initial role with this employer, I managed the acquisition and installation of computer equipment and software. I conducted onsite and remote troubleshooting to diagnose issues and implement repairs. I ensured ongoing maintenance to reduce incidents and improve system and equipment performance. ●Designed and led installation of closed-circuit television security systems in commercial parking areas, and retail stores, including registers. ●Collaborated in development and execution of fire alarm system installations for small business clients.
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Education
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Universidad del Turabo
Bachelor of Science - BS, Management of Information Systems -
Universidad del Turabo Escuela de Ingeniería
Master of Science - MS, Telecommunications & Network System Administration