Experience

Florida Rural Legal Services, Inc.

• United States
• Legal Services
• 1 - 100 Employee

• Information Technology System Administrator

  • May 2022 - Present

  Lakeland, Florida, United States



Amazon Logistics

• Ramp Gateway Associate

  • Nov 2021 - May 2022

  Lakeland, Florida, United States



Havertys Furniture

• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Shipping Assembler | Shipping Materials Handler

  • Dec 2017 - Sep 2021

  Braselton, Georgia In this current dual role, I unpackage and inspect merchandise upon receipt for damages or defects and assemble for retail store display or repackage for home delivery to customers. ●Ensure assembly of merchandise without damage and in adherence to specifications from manufacturer. ●Meet and exceed daily production quotas while utilizing power tools in compliance with safety regulations.



EdukGroup

• Service Desk Technician

  • Jul 2015 - Oct 2017

  Guaynabo, Puerto Rico In my most recent technology-related role, I delivered initial contact and technical support to resolve customer problems with applications, hardware, and software. I documented issues in ticketing system and prompted escalations based on evaluation and assessment of initial contact via telephone, email, or online incident reporting tool. I conducted remote troubleshooting for software, computers, and telephone systems and liaised with users to provide resolution status updates. I monitored… Show more In my most recent technology-related role, I delivered initial contact and technical support to resolve customer problems with applications, hardware, and software. I documented issues in ticketing system and prompted escalations based on evaluation and assessment of initial contact via telephone, email, or online incident reporting tool. I conducted remote troubleshooting for software, computers, and telephone systems and liaised with users to provide resolution status updates. I monitored detection systems to document incidents and initiate responses to outages. ●Earned 95% customer satisfaction rating while responding to average of 40 support requests daily. ●Managed account provisioning and technical support for multiple system and data management tools. Show less



Vernet

• Educational Technology Support Technician

  • Feb 2015 - Jul 2015

  Caguas, Puerto Rico In this short-term position, I engaged students and teachers in understanding the basics of technology and the use of Microsoft Office tools. I collaborated in the selection of technical learning for project-based activities and the integration of technology with the curriculum. I delivered technical support to students, teachers, and administrative team members via chats, phone calls, web conferences, and emails. ●Recruited student volunteers to compile project data and provide… Show more In this short-term position, I engaged students and teachers in understanding the basics of technology and the use of Microsoft Office tools. I collaborated in the selection of technical learning for project-based activities and the integration of technology with the curriculum. I delivered technical support to students, teachers, and administrative team members via chats, phone calls, web conferences, and emails. ●Recruited student volunteers to compile project data and provide clerical support in coordination of community-service projects. ●Orchestrated summer training sessions for teachers and school administrators. ●Partnered in creation, maintenance, and daily updating of school website. Show less



Bonneville Contracting and Technology Group, LLC

• Puerto Rico
• Computer and Network Security
• 1 - 100 Employee

• Inventory System Administrator

  • May 2012 - Feb 2015

  Caguas, Puerto Rico In this role, I administered a Cloud inventory system to ensure the accurate tracking and dispatching of warehoused materials and equipment. I established and implemented control policies and procedures, conducted inventory audits, and developed operational status reports based on data analysis for senior leaders. I facilitated user and team training sessions with instructional presentations, user guides, and ongoing inventory control coaching. ●Created database for client… Show more In this role, I administered a Cloud inventory system to ensure the accurate tracking and dispatching of warehoused materials and equipment. I established and implemented control policies and procedures, conducted inventory audits, and developed operational status reports based on data analysis for senior leaders. I facilitated user and team training sessions with instructional presentations, user guides, and ongoing inventory control coaching. ●Created database for client organization to track equipment inventory valued at more than $25M. ●Implemented use of electronic tracking equipment to scan materials and improve inventory reconciliation.

• Information Systems Technician

  • Dec 2011 - May 2012

  Caguas, Puerto Rico In my initial role with this employer, I managed the acquisition and installation of computer equipment and software. I conducted onsite and remote troubleshooting to diagnose issues and implement repairs. I ensured ongoing maintenance to reduce incidents and improve system and equipment performance. ●Designed and led installation of closed-circuit television security systems in commercial parking areas, and retail stores, including registers. ●Collaborated in development… Show more In my initial role with this employer, I managed the acquisition and installation of computer equipment and software. I conducted onsite and remote troubleshooting to diagnose issues and implement repairs. I ensured ongoing maintenance to reduce incidents and improve system and equipment performance. ●Designed and led installation of closed-circuit television security systems in commercial parking areas, and retail stores, including registers. ●Collaborated in development and execution of fire alarm system installations for small business clients.