Experience

Cloud Productivity Solutions Limited

• Kenya
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Technical Support Engineer

  • Sep 2022 - 1 year 4 months

  Nairobi County, Kenya Design and implementation of the Microsoft Azure Cloud Services Including • Conducting Infrastructure Assessment, utilizing specialized tools to evaluate client infrastructure in preparation for seamless cloud migration and adoption. • Engaging in Cloud Infrastructure Design, formulating enterprise-scale architectures for client infrastructures adhering to Microsoft's best practices. Emphasis was placed on Azure Landing zones to ensure optimal… Show more Design and implementation of the Microsoft Azure Cloud Services Including • Conducting Infrastructure Assessment, utilizing specialized tools to evaluate client infrastructure in preparation for seamless cloud migration and adoption. • Engaging in Cloud Infrastructure Design, formulating enterprise-scale architectures for client infrastructures adhering to Microsoft's best practices. Emphasis was placed on Azure Landing zones to ensure optimal outcomes. • Performing Cloud Infrastructure deployment. Actively deploying cloud designs. • Executing Cloud Migrations, providing expert guidance to clients during the transition from on- premises infrastructure to the cloud, adhering to industry best practices. Proficient in handling migrations encompassing diverse virtualization technologies. • Designing and implementing of hybrid cloud infrastructure. • Conceptualizing and Implementing Business Continuity and Disaster Recovery (BCDR) solutions, encompassing safeguarding "In" Azure for existing cloud-based infrastructures and securing "To" Azure for on-premises infrastructures. • Conducting cloud adoption workshops. • Delivering comprehensive administrator training and conducting knowledge-sharing sessions post- project completion. These efforts are aimed to ensure seamless technical project handover and equip customer technical teams with the skills needed for effective Cloud administration. • Contributing to customer presales engagement by presenting potential solutions tailored to various customer use cases. • Preparing Azure solutions quotation estimates. • Creating comprehensive documentation outlining diverse solutions implemented across customer sites, aligning with Azure projects successfully completed.

• Technical Support Engineer

  • Nov 2021 - Aug 2022

  Nairobi, Kenya • Performed root cause analysis of reported issues to decisively discern and enact corrections. • Held meetings to provide platforms for knowledge-sharing of discovered issues and recurrent custom complaints. • Maintained response times in compliance with SLAs. • Responded to support requests from end users and patiently took individuals through basic troubleshooting tasks. • Worked with Customer Success Managers in customer Pre-engagements to provide technical advice to customers… Show more • Performed root cause analysis of reported issues to decisively discern and enact corrections. • Held meetings to provide platforms for knowledge-sharing of discovered issues and recurrent custom complaints. • Maintained response times in compliance with SLAs. • Responded to support requests from end users and patiently took individuals through basic troubleshooting tasks. • Worked with Customer Success Managers in customer Pre-engagements to provide technical advice to customers to possible engagements. • Implemented project tasks related to Azure, Server migrations, Email migrations and Office 365 • Trained Customers upon completion of project implementation to facilitate smooth system administration transition.



Presidential Digital Talent Programme

• Kenya
• Government Administration
• 1 - 100 Employee

• Presidential Digital Talent Cohort V Fellow

  • Oct 2020 - Sep 2021

  Nairobi, Kenya



MTN Business

• South Africa
• Telecommunications
• 200 - 300 Employee

• Intern technical operations

  • May 2019 - Aug 2019

  nairobi Worked as an intern in the technical operations department where I got exposure to operations in the subdepartments including; -Systems; mail set up and management (MS office365 ), server set up and operation and VoIP -infrastructure; data center set up and operation, fiber transmission (SDH, GPON), Wimax and VSAT -Networks; general network operations and network security.



Multimedia university of Kenya Engineers Students' Association

• Treasurer

  • Jan 2018 - Jan 2019

  I maintained the association's financial account and all the records involved. I also played a key role in organizing all events for the association



JAMES FINLAY (KENYA) LIMITED

• United Kingdom
• Research Services
• 100 - 200 Employee

• Intern

  • May 2016 - Aug 2016

  kericho Worked as an intern in the electrical department at the central workshop. the skills acquired include; -Troubleshooting, repair, and maintenance of electrical equipment. -Maintenance and service of generators. -Repair of conveyor belts and other tea factory maintenance. -Re-winding of motors. -Central substation controls and synchronization in case of blackouts -Domestic electrical wiring -Power line maintenance