Experience

Casana Hotel

• Brazil
• Travel Arrangements
• 1 - 100 Employee

• General Manager

  • Jun 2020 - Present

  Lead and manage the daily operation, motivating the team to achieve high standards of service, sales and safety.Manage Engineering/Maintenance, HR, Purchasing, Sales, Reservations and all others operations.Contribute to the development of business strategies and plans to increase revenue, build profit and enhance market presence. Lead and manage the daily operation, motivating the team to achieve high standards of service, sales and safety.Manage Engineering/Maintenance, HR, Purchasing, Sales, Reservations and all others operations.Contribute to the development of business strategies and plans to increase revenue, build profit and enhance market presence.



Fairmont Le Montreux Palace

• Switzerland
• Hospitality
• 100 - 200 Employee

• Duty Manager & Guest Relations

  • Aug 2019 - May 2020

  - Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions - Supervise the Front Office team to personalize the guest arrival/departure experience - Meet, greet and provide rooming for VIP guests- Attend daily briefings and relevant departmental and interdepartmental meetings- Oversee the smooth operation of the property and be the key contact for any guest issues or hotel emergencies - Represent the executive committee during their absence- Be the Ambassador & Rockstar of Le Club Accor loyalty program- Contribute to the training of Front Office colleagues

• Night Manager

  • Aug 2018 - Jul 2019

  - Supervising performance of personnel on the shift. Ensure all staff is properly trained on systems, security and cash handling procedures and service standards and have the tools and equipment needed to effectively carry out their job functions.- Ensure guests receive prompt professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfactions.- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping and Maintenance.- Communicate with Management all issues and needs of night shift to ensure safe, accurate, and on time completion of work.

• Night Supervisor

  • Apr 2018 - Jul 2018

  - Observes and ensures that all departments are well organized, properly staffed and operation is smooth in line with the standards of the hotel during the night. - Ensures that all employees working at night are in their work locations.- Maintains a positive spirit among the night team and ensures efficient coordination between the different departments.- Informs management and Department Heads concerned of problems or irregularities.- Supervises the security department and takes necessary actions in cases of emergency.- Greets and welcomes VIP guests and groups whenever possible.- ully conversant with the Front office procedures also the company policy regarding credit granting, credit card and check transactions.- Performs all Front Desk activities when necessary.- Takes care of all requests and complaints when necessary.- Observes, supervises and closely follows up that all staff greets the guests at all times and handles guest matters or complaints efficiently.- Handles rebates in accordance with the credit policy.- Ensures that early departure of groups and individuals is taken care of by checking the following details: Wake up calls and Breakfast orders- Supervise and ensure the night auditing run properly.- Contacts System Manager or System Emergency Support in case of a system breakdown.- Performs other duties assigned by Manager.

• Night Auditor

  • Aug 2017 - Mar 2018

  - Handle guest check-in and check-outs in accordance with hotel standards during night time.- Ensure all facilities in the lobby are kept clean and tidy at all times.- Ensure knowledge of hotel information and facilities of all outlets as well as local attractions, dining and entertainment is kept up to date.- Handling guest’s billing and FO administration according to hotel standard- Be thoroughly knowledgeable of all hotel computer systems and procedures.- Making reports according hotel’s standard- Assisting Night Manager in supervising hotel operational during Night time- Running night audit ensuring that all figures on PMS and POS are balanced- Assisting Night Manager in Handling guest complaint during night time * Assisting Night Manager in Handling emergency and urgent matters which occur during night time. * Make check all preparation of the next day operational and update the daily briefing sheet (daily report ) * Check the room inventory & room blocking on daily basis.



Hotel D´Alleves

• Night Auditor

  • Dec 2016 - Jun 2017

  * General reservations and Front Office procedures* Check-in and check-out procedures * Ensure the reception reception during the night and the surveillance rounds in the hotel* Welcome and establish a client record upon arrival * Respond to guest needs, special requests and complaints * Manage client phone calls and faxes * Perform wake-up calls Post room charges and taxes to guest accounts* Post charges to the guest accounts that have not been posted or were incurred on the night audit shift* Transfer charges and deposits to master accounts * Perform customer invoicing based on information provided by the different points of sale* Verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system* Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing* Prints up and files reservations for the next business day* Verify all account postings and balances* Verify that room rates are correct and posts those rates to guest accounts* Track room revenues, occupancy percentages, and other front office statistics* Prepare a summary of cash, check, and credit card activities* Summarize results of operations for management* Check figures, postings, and documents for accuracy* Record, store, access, and analyze computerized financial information* Prepare and run End of day procedure.



Coral Lodge 15.41 - Mozambique

• Hospitality
• 1 - 100 Employee

• General Manager

  • Mar 2012 - Mar 2016

  Head the overall daily operations, strategic planning - markeeting and sales, responsible for forecasting and finance, controlling budgets, maintenance and stocks, training and leading staff.* Management of staff - recruitment, induction, rosters, attendance, performance management, discipline, on the job training, team spirit, reward and recognition.* Coordinate daily activities and transfers for guests.* Draft plans and budgets concepts (revenues,costs).* Controlling of cost price.* Making decisions on behalf of the hotel.* Writing routine reports, correspondence, business letters and summaries.* Devising effective office procedures for efficient work.* Leveraging ideas and best practice processes to ensure results are achieved.



BNI Global

• United States
• Business Consulting and Services
• 700 & Above Employee

• Director Distrital

  • Oct 2010 - Mar 2012

  * Help members/entrepreneurs to scale up their own business in a structured, positive and professional manner, through a program of passing the word of mouththat allows the development of long-term meaningful relationships with quality professionals.* Provide a structured, supportive, business environment for local business people to network, learn valuable new skills and develop strong personal relationships. The resulting trust is the key that unlocks the door to a wealth of new business because once the entrepreneur have established that trust, the other members will have the confidence to give him referrals.



Arteprumo, Lda

• Manager Assistant

  • Jan 2009 - Mar 2012

  * Organizes all meetings and events.* Assist with payroll and employee scheduling.* Handled all media and public relations inquiries.* Provided administrative support to the General Manag * Organizes all meetings and events.* Assist with payroll and employee scheduling.* Handled all media and public relations inquiries.* Provided administrative support to the General Manag