Nelson Nico IV
Customer Support Team Lead at Vanta- Claim this Profile
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Bio
LinkedIn User
I am delighted to recommend Nelson, who currently serves as a Customer Support Team Lead for Vanta's COPPA-compliant esports communication platform within the K-12 vertical market. He effectively manages a team of 5-6 offshore representatives, and was quickly promoted to this role due to his exceptional performance. Nelson's organizational skills, communication abilities, and process improvement efforts have been invaluable to our team, and I would highly recommend him for any customer support position.
LinkedIn User
I am delighted to recommend Nelson, who currently serves as a Customer Support Team Lead for Vanta's COPPA-compliant esports communication platform within the K-12 vertical market. He effectively manages a team of 5-6 offshore representatives, and was quickly promoted to this role due to his exceptional performance. Nelson's organizational skills, communication abilities, and process improvement efforts have been invaluable to our team, and I would highly recommend him for any customer support position.
LinkedIn User
I am delighted to recommend Nelson, who currently serves as a Customer Support Team Lead for Vanta's COPPA-compliant esports communication platform within the K-12 vertical market. He effectively manages a team of 5-6 offshore representatives, and was quickly promoted to this role due to his exceptional performance. Nelson's organizational skills, communication abilities, and process improvement efforts have been invaluable to our team, and I would highly recommend him for any customer support position.
LinkedIn User
I am delighted to recommend Nelson, who currently serves as a Customer Support Team Lead for Vanta's COPPA-compliant esports communication platform within the K-12 vertical market. He effectively manages a team of 5-6 offshore representatives, and was quickly promoted to this role due to his exceptional performance. Nelson's organizational skills, communication abilities, and process improvement efforts have been invaluable to our team, and I would highly recommend him for any customer support position.
Experience
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Vanta
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United States
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E-Learning Providers
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1 - 100 Employee
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Customer Support Team Lead
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Aug 2022 - Present
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PayPal
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United States
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Software Development
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700 & Above Employee
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Customer Solutions Teammate
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Sep 2021 - May 2022
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Optum
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United States
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Hospitals and Health Care
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700 & Above Employee
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Customer Service Team Lead
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Nov 2018 - Apr 2021
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Education
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2013 - 2016
Airlink International Aviation School
Bachelor of Science in Avionics Technology, Aviation/Airway Management and Operations
Community
