Experience

West HQ

• Australia
• Hospitality
• 1 - 100 Employee

• Reservations Manager

  • Jan 2018 - Present

• Assistant Reservations Manager

  • Apr 2015 - Dec 2017



Accor

• France
• Hospitality
• 700 & Above Employee

• Reservations Supervisor

  • Mar 2010 - Jan 2015

  Ensured smooth running of the day to day operations for the Reservations DepartmentAssisted the Reservations Manager in achieving benchmark Data Quality scores, and maintaining a culture of collecting accurate dataEnsured arrivals list is checked on a daily basis to displaying correct rate and market codesAssisted in training front office team members and reservations agents to the Accor reservations standardsTook on the role as Assistant Reservations Manager in the absence of the Reservations Manager



Mantra Group

• Australia
• Hospitality
• 300 - 400 Employee

• Reservations Manager

  • Oct 2008 - Dec 2009

  Taking Inbound /Non Inbound Group ReservationsFIT and Corporate ReservationsRevenue Management of Third Party Websites Compile ReportsAssist with forecasting occupancy and revenueControlling hotel inventory /rates

• Assistant Manager

  • Jan 2008 - Oct 2008

  Overseeing each of the departments during the shift Delegating TasksTraining Staff Rostering

• Guest Service Agent and Reservations Agent

  • Apr 2003 - Jan 2008

  Making reservationsPorterCustomer ServiceMaintenanceHousekeeping Overseeing the running of a shift



AJC Convention & Exhibition Centre

• Food and Beverage Attendant

  • Dec 1999 - 2004

  Customer Service Taking orders‘Running’ food orders from kitchen to function roomSet up of function rooms Customer Service Taking orders‘Running’ food orders from kitchen to function roomSet up of function rooms



Mantra Group (formerly Pacific International Parramatta)

• Food and Beverage Attendant

  • Aug 2001 - Apr 2003

  Customer Service Taking orders‘Running’ food orders from kitchen to function roomsSet up of function roomsStock takingReplenishing mini bar stock in roomsRoom ServiceServing behind the bar Customer Service Taking orders‘Running’ food orders from kitchen to function roomsSet up of function roomsStock takingReplenishing mini bar stock in roomsRoom ServiceServing behind the bar