Experience

Beema Insurance

• United Arab Emirates
• Insurance
• 1 - 100 Employee

• Insurance Sales Specialist

  • Jan 2021 - Present



Mashreq Bank

• Dubai, United Arab Emirates

• Virtual Relationalship Manager

  • Apr 2017 - Present

   Ensure KYC/AML updates, proper zero error documentation.  Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.  Ensure compliance with the above policies on an ongoing basis.  The ability to analyze and research information regarding UAE & International Banks.  Build strong trust relationship with key customers.  Responsible in portfolio management and relationships with Clients and Bankers.  Ensure consistent delivery of quality service in all aspects related to sales and service.  Monitoring service levels for customer satisfaction.  To manage the day-to-day delivery of Client Services efficiently, with daily MIS to all internal stakeholders.  Delivery of quality services for potential customers through the team.  Resolving all service related queries / issues for existing customers.  Identifying trends of errors and proactively advice process improvements.  Knowledge of filling and completing FATCA and W-8BEN forms.  Attending meetings with Clients during the account opening.  Mapping out the process for the Clients and obtaining the KYC information ahead of the meeting with the banker.  Monitoring the account opening process as per the timeframe given to the Client.  Advising Clients and team about different products offered by banks.  Obtaining up to date procedures, forms and requirements from banks. Show less



biddi

• United Arab Emirates
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2016 - Jan 2017

• Senior Customer Service Executive

  • Oct 2015 - Jan 2017

   Respond to online customer’s emails and phone calls. Sell products and services, offer add-on and up-sell products that may benefit the customer, and suggest alternative products when a customer-requested product is not available. Escalates unresolved complaints or incidents to the Senior Management to ensure that it is resolved in a timely manner. Provides regular feedback to the Reporting Manager on patient and customer service issues and participates in planning any new initiatives for improvement in the Department. Maintains effective, efficient and professional working relations with the Vendors on our platform. Receive inbound customer inquiries requesting assistance with fulfillment concerns, pricing, defects, returns, and warranty issues. Place outbound follow-up calls to inform customers on the status of an item, refunds or exchanges, and any shipping issues encountered during order processing. Assist customers with any technical issues experienced with website and escalate any issues to management appropriately. Perform basic account maintenance activities. Execute sales effort in an ethical and professional manner that will reflect favorably on the reputation of the company. Assist and resolve customer requests and problems in a prompt and professional manner. Work with Marketing & Sales team to maintain proper product and website content. Encourage and assist online customers in creating an account when appropriate. Maintain a current library of reference material. Maintain knowledge of products and their applications. Perform other duties as assigned by management. Show less



Aramex

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Executive / Quality Assurance Representative

  • Sep 2013 - Sep 2015

   Responsible to attend the calls from the customer regarding shipment.  Handling calls for a banking process and e-commerce.  Handling incoming call & outgoing calls  Resolve customers complaints and ensure follow up  Handle all customer complaints promptly and effectively  Communicates customer inquiries/messages/feedback to teams and sales owners  Manage Customer inquiries and provide end to end resolution with regard to price plan, length of contract and renewal charges  Inform the customer regarding the promo ongoing.  Responsible to provide excellent customer service in our customers.  Participates in design of call monitoring formats and quality standards.  Performs call monitoring and provides trend data to site management team.  Uses quality monitoring data management system to compile and track performance at team and individual level.  Monitors email customer contacts.  Participates in customer and client listening programs to identify customer needs and expectations.  Provides actionable data to various internal support groups as needed.  Coordinates and facilitates call calibration sessions for call center staff.  Provides feedback to call center team leaders and managers.  Prepares and analyzes internal and external quality reports for management staff review. Show less



EROS Group

• United Arab Emirates

• Service Coordinator Officer / Admin Assistant.

  • Aug 2010 - Aug 2013

   Handle all A/C complaints, SAMSUNG MOBILE and TV.  Meet and greet clients and visitors.  Create and modify documents using Microsoft Office.  Perform general clerical duties to include photocopying, faxing, mailing, and filing.  Setup and coordinate meetings and conferences.  Maintain and distribute driver weekly schedules.  Prepare Installation Planner for the delivery and installation team.  Prepare reports for GCS Warranty Claims.  Manage all incoming inquiries and provide correct and accurate answers to all queries.  Manage all customer complaint and ascertain that all complaints are addressed immediately  Coordinate with the technicians to solve the complaints from the customers.  Responsible in recording and closing the jobs in the system.  Follow up with individual technician for pending jobs.  Creating technicians daily report for the ISO Certification.  Negotiate with the customers regarding their contracts.  Responsible to visit the site for the payment collection and customer satisfaction.  Preparing contracts and invoices of the customers.  Follow up for the payments to achieve the target.  Allocate tools to the newly joined technicians.  Follow-up with new prospects clients from our website.  Support staff in assigned project based work. Show less