Experience

Oxford Preparatory Academy

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Technical Support Specialist

  • Jul 2022 - Present

  Operate and maintain a variety of equipment including computers, printers, network servers, and other networking equipment Review hardware and software requirements Respond to hardware and software service requests Set up and configure new and existing instructional and administration Windows and Macintosh computers Install software on new and used Windows and Macintosh systems Provide desktop support services to maintain optimum system operations, including preventative maintenance Troubleshoot computer and printer issues Perform preventative maintenance on hardware and software, perform basic hardware repair, may provide limited support and scheduling duties for the video distribution system Assist in the basic maintenance, upgrades and security of the various Local Area Networks (LAN) Install and configure Microsoft and Apple servers for network placement Install and configure network applications Install and perform basic configuration of network switches and hubs Troubleshoot and resolve basic network issues: Maintain records on all computer installation and technology service requests, and maintain equipment and software inventory: Coordinate networking data wiring layouts and additions Work directly with vendors on software and hardware installations, troubleshooting, administration, and maintenance; Create documentation and other technical documents: Assist with the administration of the student device program, and configures, distributes, updates and monitors student devices Provide assistance with organization's technology initiatives as needed Perform other related duties as assigned Show less



Worldwide Golf Shops

• United States
• Retail
• 100 - 200 Employee

• IT Support Specialist

  • Oct 2021 - May 2022

  Solving Computer hardware/software problems Configure desktop hardware and software Provide network and remote connectivity hardware/software support Assist other Information Technology staff with hardware/software issues Provide technical support to local & remote users Monitor phone and help desk email Using remote control software to resolve desktop issues Assists or prepares correspondence as requested. Solving Computer hardware/software problems Configure desktop hardware and software Provide network and remote connectivity hardware/software support Assist other Information Technology staff with hardware/software issues Provide technical support to local & remote users Monitor phone and help desk email Using remote control software to resolve desktop issues Assists or prepares correspondence as requested.



Pro Energry Services

• United States
• Utilities
• 1 - 100 Employee

• IT Support

  • Dec 2020 - Oct 2021

  Troubleshoot laptops, desktops, MFP’s, for field techs and office associates. Field/remote locations - assistance to foremen with setting up iPhone and iPad with the necessary software and applications and provide training onsite. Deployment, installation, training for workstations and additional hardware requirements (i.e., dual monitors, scanners, printer, keyboard & mouse) Set up scan to email for users in all Ricoh printers for each yard/office Wireless Services – Apple Devices Remote or Local iPad/ iPhone for Pro Energy and Par employees (sister company) Create Apple ID with respective email and support training for new or tenure techs. Partnered and troubleshoot with Apple support devices requiring repairs and or exchange. Network Administration- Microsoft Create and assigned Microsoft accounts for local associates and field electricians. Assist associates with authentication factors – passwords and pins. Trouble shoot Microsoft windows 10/10Pro Cabling Projects and troubleshooting Set up IP address for MFP’s. Test and troubleshoot ethernet cable connectivity. Special projects extending network drops for offices and equipment and access points. Simplex Software Application Assist and set up accounts for new existing and new hires. Support associates with Simplex training and serve as a point of contact for future troubleshooting. Monitor Simplex application to ensure minimal impact to associates. Show less



Marshall B. Ketchum University

• United States
• Higher Education
• 1 - 100 Employee

• IT Support Engineer

  • Feb 2017 - Dec 2020

  Image, deploy and update Windows 10 devices and applications Provide on-site support for deployment and security remediation functions Gather analyze, and report end-user support trends Provide desktop, application and network application incident resolution Manage employee’s installation and relocations requests Asset Inventory Support Conduct scheduled and random electronic inventories Assist in receiving hardware equipment Transfer of property to other organizations Process computer equipment for excess and disposition Disposal Preparation Support Ensure disposal policies and procedures are employed Ensure every device is wiped/degaussed prior to site removal Encryption Services Administer and manage encryption tools application server Ensure laptops are properly encrypted Provide password recovery for encrypted device Local On-Site Cabling Test and troubleshoot ethernet cabling and network ports Overseas Site Support (Depends on Position) Wireless Services Assist users with mobile communication devices (mobile phones, broadband cards, Apple, Android platforms, and laptops), set up Wi-Fi and adding email accounts Provide VPN access for those working remotely or need to work remotely Guide the user on how to access VPN from home or using wireless network outside of home Account Management Services Unlocking computer account through active directory Unlocking users accounts through active directory Hardware Incident Resolution Identify and resolve hardware incidents and service requests Provide Tier 1 support in the field which includes hardware troubleshooting and OS re-installation Replace part on hardware; batteries, HDD, and ram New Hires Set up PC’s, hardware peripherals, accounts and passwords Meet with new users go over changing passwords, & procedures on contacting us Show less