Communications Intern

• Mar 2023 - Present

Customer Service Representative

• Apr 2022 - Jan 2023

I managed technical shortcomings by taking prompt, decisive, and corrective actions while maintaining a positive, empathetic, and professional response toward clients. Helped with customer onboarding by providing introductory information to new customers, and following up to ensure a smooth experience. Keeping my customers informed at all times about new products or services, service downtimes and promotional packages. Escalated complaints and queries when required. And I followed up on all escalated queries diligently until it has been resolved. Occasional checkups on our customers to ensure that customers are still satisfied with products or services, and provide solutions if otherwise. Experience using in-app messaging tools such as firebase and emailing tools such as MailChimp. Interdepartmental collaboration and cooperation to ensure the best experience for our customers and clients. Show less

Content Writer

• Aug 2021 - Nov 2021

Content and Community Specialist

• Feb 2017 - Mar 2020

Built and developed a strong base at the Federal University of Technology Owerri, while maintaining relationships with clients, and existing and potential partners. Also managed all social media activities. Built and developed a strong base at the Federal University of Technology Owerri, while maintaining relationships with clients, and existing and potential partners. Also managed all social media activities.

Intern

• Jul 2019 - Dec 2019