Experience

eTax

• Pakistan
• Financial Services

• Office Manager

  • Oct 2021 - Present

  - Overseeing general office operation. - Working closely with the CEO & Managing director in terms of arranging appointments and meetings, managing calendar and schedules, preparing presentations, revising, and reviewing professional publications. - Responsible for all the required preparations and arrangement for the quarterly board of directors and audit committee meetings as well as the general assembly meeting. - Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity. - Coordinating domestic and international travel, including flight, hotel, and car rental reservations. - Purchasing office supplies and equipment and maintaining proper stock levels. - Producing reports, composing correspondence, and drafting new contracts. - Creating presentations and other management-level reports. Show less



Lecico Egypt

• Glass, Ceramics and Concrete Manufacturing
• 300 - 400 Employee

• Office Manager

  • Nov 2018 - Dec 2020

  -Providing and ensuring that all Administrative duties and responsibilities are completed accurately and delivered with high quality and in a timely manner to ensure efficient operation of the office. -Assist in the preparation of regularly scheduled reports. As well as developing and maintaining the filling system and keeping it up to date. -Organizing and Schedule meetings and appointments. Including Audit Committee, General Assembly and Board of directors meeting on Quarterly basis. -Provide general support to visitors, company’s employees and foreign expats through variety of tasks related to travel arrangements, visas, bookings, accommodation and transportations. -Working closely with the CEO & Managing director in terms of arranging appointments and meetings, preparing presentations, revising and printing annual reports and reviewing professional publications. -Responsible for confidential and time-sensitive material. -Direct and lead the work of office boys and drivers. -Produce and distribute correspondence memos, letters, faxes and forms, Phone calls, Emails, Carry out administrative duties such as filing, typing, copying, binding, and scanning. Show less



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• CitiGold Relationship Manager

  • Jan 2010 - Oct 2010

  - Achieves volume and revenue goals via the combination of customer acquisition and relationship Deeping.- Provide product information actively seeking to acquire retain and satisfy profitable relationships.- Grows the number of new accounts relationships via conversion of branch walk-ins, customer referrals, marketing leads and self generated leads.- Demonstrates all access channels to customers, handles customers services.- Participates in special projects and tasks including compliances related activities.- Proactively provides feedback to the branch manager and supporting units of new products, marketing, service opportunities and issues to assist in decision making consistent with the bank experience Show less

• Customer Service Manager

  • Dec 2006 - Dec 2009

  - Responsible for the customer service team in the branch in terms of providing required training for operational work and all applications on system , revising the filing system.- Responsible for handling all customers' inquiries and complaints- Updating customers’ profiles in accordance with the bank’s compliance requirements.- Selling and promoting the bank’s products to customers (Saving and Current accounts , CD’s , TD’s , Over Drafts)- Providing and managing post sales services for Bank's customers related to their (saving and current accounts, credit cards, loans) and fulfill customer satisfaction.- Sending daily, weekly, monthly reports.- Handling and organizing the filing system and keep it updated. Show less



AXA

• Italy
• Glass, Ceramics and Concrete Manufacturing
• 1 - 100 Employee

• Senior Financial Advisor

  • Mar 2004 - Jun 2006

  - Provide sales & technical support, related to the company's Products, to CIB (Commercial International Bank) staff in the assigned branches - Acted as a link between CIB and the company in operational, administrative and reporting tasks - Dealt with customers on a daily basis and was responsible for selling the company's products and providing after sales services - Handling customer's problems and objections - Provide sales & technical support, related to the company's Products, to CIB (Commercial International Bank) staff in the assigned branches - Acted as a link between CIB and the company in operational, administrative and reporting tasks - Dealt with customers on a daily basis and was responsible for selling the company's products and providing after sales services - Handling customer's problems and objections