Chief Purser

• 2022 - Present

Head of Post office/ Postmaster

• 2020 - 2022

Management and control of the operations held by post office operators and mailmen, direct work with customers , calculation of the postage due, stamp packages and mail and processing payments from the customers, money transfers, execution of pension payment, social payments and subsidies, insurance. Sale of postage stamps, packaging accessories and goods, Complaint handling. Management and control of the operations held by post office operators and mailmen, direct work with customers , calculation of the postage due, stamp packages and mail and processing payments from the customers, money transfers, execution of pension payment, social payments and subsidies, insurance. Sale of postage stamps, packaging accessories and goods, Complaint handling.

FINANCIAL CONTROLLER/ CHIEF PURSER

• Aug 2016 - 2019

Supervisor of Purser Department (Front Desk, Crew Purser, Documentation Purser) Ship clearance Revenue reporting Cash book recording Inventories and stocks Purchases and issues Crew accounts Payroll Crew Sign on & off Communications Beverage cost Daily financial reports Cruise End reports Concessions settlements Supervisor of Purser Department (Front Desk, Crew Purser, Documentation Purser) Ship clearance Revenue reporting Cash book recording Inventories and stocks Purchases and issues Crew accounts Payroll Crew Sign on & off Communications Beverage cost Daily financial reports Cruise End reports Concessions settlements

Crew Coordinator

• Jun 2015 - May 2016

Crew sign on/off, crew requests, Crew Welfare,payroll,sign on familiarization ,Crew berthing allocation for all departments and key control.Flight requests for crew signing off,Maintain crew signing on tickets, receipts for travel, STCW certificates and company medical forms. Maintaining crew records for onboard trainings and appraisals.Liaise with ships agent for crew sign off.Create accurate Crew Manifest.Daily office opening hours for crew hearings.Dealing with Vacation/Rotation planning etc Show less

Documentation Purser

• 2013 - May 2015

Passengers’ Embarkation/disembarkation including Medical Customs & Immigration matters, port formalities ,Departure/Arrival Manifests, vessel’s clearance,Communication with port agents ,Assistance to pax in special shore side arrangements ,Lost and found handling ,Lost luggage handling ,Ship’s mail, End of cruise reports and analysis ,passengers accounting matters, Captain’s / Hotel Meeting minutes Ship’s husbandries (arrangements for fresh water connections, garbage disposal, shipside washing painting, lowering life boats while in ports etc) Show less

Guest Services Associate

• Aug 2012 - Mar 2013

Passengers’ payments, complaints handling, Cabin changes, passengers special request , lost luggage , lost and found , assistance to Shore Excursion department, sale of tours and shore escort informational support for passengers (in English, German, Russian) Passengers’ payments, complaints handling, Cabin changes, passengers special request , lost luggage , lost and found , assistance to Shore Excursion department, sale of tours and shore escort informational support for passengers (in English, German, Russian)

Hostess

• Mar 2010 - Nov 2010

Assistance to Cruise director, assistance to Shore Excursion department, distribution of bus stickers and shore escort, translations of programs, port information, informational support for passengers (in English, German, French, Russian), entertainment-daily activities, announcements via PA system, presenting on the stage Assistance to Cruise director, assistance to Shore Excursion department, distribution of bus stickers and shore escort, translations of programs, port information, informational support for passengers (in English, German, French, Russian), entertainment-daily activities, announcements via PA system, presenting on the stage

Assistant of the Company's Owner, Interpreter

• Jul 2003 - Mar 2010

Representative of the enterprise in state establishments, banks etc Correspondence, coordination of the office work , Communication with suppliers and clients, payments, wire transfers, cash book records, Planning of the working day of the company´s owner, Human resources, interviews, staff contracts, vacation plan, trainings, Translations, reports, statistics, presentations Representative of the enterprise in state establishments, banks etc Correspondence, coordination of the office work , Communication with suppliers and clients, payments, wire transfers, cash book records, Planning of the working day of the company´s owner, Human resources, interviews, staff contracts, vacation plan, trainings, Translations, reports, statistics, presentations