Project Manager | Test Manager

• Sep 2022 - Present

Audit, Risk, Compliance,Technology, Innovation & Business Intelligence. Audit, Risk, Compliance,Technology, Innovation & Business Intelligence.

Quality Assurance Test Manager

• Dec 2021 - Sep 2022

Microsoft Dynamics AX & CRM (& SAP) - ERP Transition project Microsoft Dynamics AX & CRM (& SAP) - ERP Transition project

Quality Assurance Test Manager

• Jan 2021 - Dec 2021

Superannuation Superannuation

Program Test and Release Manager

• May 2020 - Dec 2020

Prepared the overarching program Test Strategy, Release & Environment strategy and defined platform support processes. Delivered AskIT knowledge article migration and new portal solution via ServiceNow tool. Implementation of CapIO and ServiceNow's Automated Test Framework (ATF). Prepared the overarching program Test Strategy, Release & Environment strategy and defined platform support processes. Delivered AskIT knowledge article migration and new portal solution via ServiceNow tool. Implementation of CapIO and ServiceNow's Automated Test Framework (ATF).

Head Of Quality Assurance

• Aug 2019 - May 2020

Senior Consultant

• Feb 2019 - Aug 2019

Project, Test & Release Manager

• Jan 2015 - Nov 2018

TEST MANAGEMENT: o Team Management (9 direct reports) overseeing 4 agile SCRUM teams, BAU and project teams. o Defining and reviewing test strategies, plans, estimates and test results. o Risk mitigation. o Hiring staff to scale up team during new adoption of agile technologies while progressing through a successful IPO. o Maintaining test metrics via JIRA dashboards. RELEASE MANAGEMENT: o Liaison with stakeholders across various departments to ensure release and patch deployments are communicated well. o Managing competing priorities. o Maintaining test environments and working closely with devops team. o Out of hours support for deployments and co-ordinating teams on call. o Documenting and collaborating on Confluence tool, HipChat and in person for deployment updates and for production incidents. o Running retrospectives and facilitating Post Incident Reviews. PROJECT MANAGEMENT: o Negotiating vendor agreements, interviewing and onboarding external vendors. o Assessing and accepting vendor proposals. o Managing and integrating internal teams for projects. o SCRUM master to manage agile project workflows and clear blockers. o Preparing project mandates, change requests, stage plans, comms strategies and obtaining project board approvals. o Working with PMO to ensure adherence to PRINCE2 methodology

Test Manager / Test Consultant

• Oct 2006 - Jan 2015

Test Consultant

• Jun 2011 - Oct 2011

Aug 2011 – Oct 2011 - Test Consultant - Planit: This role involved performing work for Planit’s internally run Agile projects, performing reviews and providing training.Responsibilities:• Reviewed and contributed to Planit’s eLearning Induction Project, successfully implemented in September 2011• Enhanced of Planit’s Client Health Check questionnaire• Made recommendations for further ‘Bench’ Projects and process improvements• Supported teams with running projects using Agile methodologies• Reviewed test plans and other work created by Planit Staff• Wrote a Planit White Paper on “”Agile & Regulatory Compliance”Jul 2011 – Aug 2011 - Business Analyst role at VIVANT:Functional Requirements review and remediation: This role was a short term assignment which involved updating Functional Requirement documents for Mobile Banking applications.Responsibilities:• Updated Functional Requirements documentation to reflect amended current scope• Merged Functional Requirements for iPhone and Android applicationsJun 2011 – Jul 2011 - Planit Bench Project - E-learning Induction: Agile project which involved creating eLearning induction slides, questions, Session Sheets and User Stories. The agile method involved sprints, daily stand up meetings and retrospectives.Responsibilities:• Ran daily SCRUM & retrospective meetings• Co-ordinated new starters and managed team activities utilising the JIRA task management system• Reviewed team’s work and mentored • Maintained Agile Task board• Conducted Performance Appraisals for 5 Planit staff members

QA Test Manager (Planit Test Consultant)

• Jun 2014 - Dec 2014

Institutional Lending Transformation project involved leading a team of 12 to prepare and execute End 2 End / SIT test case scenarios for Foreign and Domestic institutional loan transactions. Responsibilities: • Led the payments test team to collate required information for test preparation across CBA SAP and other integrated systems. • Supported the team by ensuring blockers / risks were mitigated by liaising with relevant stakeholders to obtain required information. - Reported on "RAG" (Red / Amber / Green) status of project daily to relevant project stakeholders and re-directed testing activities based on real time testing status and approved requirement and testing risk priorities. - Ran daily defect triage meetings to drive defect fix priorities • Co-ordinated walkthroughs for query clarification. • Assessed Change Requests and provided estimates based on impact assessments. • Contributed to over-arching project Test Strategy. • Produced Test Plan, conducted walkthrough to business & project stakeholders. • Assessed the utilisation of the TOSCA tool for PAYMENTS test scenarios. • Co-ordinated analysis of targeted manual and automated regression testing.

Test Manager (Planit Test Consultant)

• Jul 2012 - May 2014

This project delivered FOXTEL-GO and FOXTEL GO for PLAY applications across iOS devices (iPads and iPhones), Android devices (Android Smartphones and Tablets) and PC’s / MAC’s (laptops and desktops). The application allowed existing Foxtel Set Top Box customers the opportunity to view certain Foxtel channels on their mobile / desktop devices. The role involved the management, planning and execution of System Testing (ST), System Integration Testing (SIT / E2E) and User Acceptance Testing (UAT) levels using AGILE methodology principles. Responsibilities: • Executed system / functional (front end) and regression testing • Conducted joint testing with vendors via agile sprint deliverables • Conducted a governance role over acceptance of Quality Assurance (QA) test results by the development team • Reviewed user stories and executed tests based on acceptance criteria • Contributed to daily SCRUM meetings • Test preparation and test completion activities: test plans, test case creation, schedules, retrospectives and execution reports. • Participated in agile “planning poker” estimation sessions • Ran defect triage meetings & set up JIRA defect process workflows • Co-ordinated UAT activities across various departments – including technical testing, reporting validations, television content management validations, design QA validations, E2E scenarios, non- functional requirements / performance tracking, concurrency testing, entitlement validations and regression • Created UAT session sheets to co-ordinate and obtain results from targeted and exploratory testing by business users • Conducted testing review workshops with Product Owners, Business Analysts, Developers (Vendors), Project Managers and Delivery Heads to obtain approvals for agreed test scope and coverage • Procurement & management of test mobile devices, PC’s & MAC laptops

Test Consultant (Planit)

• Jan 2014 - Jan 2014

Prepared a Test Strategy for a Springboard project. This role involved engaging all relevant stakeholders to establish / develop test approach and overall testing strategy to pass onto testers and project managers. Prepared a Test Strategy for a Springboard project. This role involved engaging all relevant stakeholders to establish / develop test approach and overall testing strategy to pass onto testers and project managers.

UAT Test Manager (Planit)

• Nov 2011 - Jul 2012

The Car Park Equipment Replacement (CPER) project involved the replacement of all Sydney Airport Car Park equipment across the Domestic, International and Long Term precincts: Entry / Exit Terminals, Auto-Payment Systems (Cash and Credit Card Ticket Payment machines) and Valet Point of Sale iTouch equipment. The transaction data from these systems integrated into a central database from which reports were generated to track Occupancy rates, Revenue, Alarms, Trips and Staff parking. Responsibilities: • Managed a range of business stakeholders and vendors onshore and offshore (Germany and U.S) from planning phase of UAT to execution & completion • Daily management of the Test Team • Provided Master Test Plan, Resource Schedules, Daily Execution Status reports and Test Recommendation reports • Ad-hoc reporting • Ran daily defect triage meetings to drive defect and issue priorities • Conducted workshops for business stakeholders to present information and obtain approval for regression tests, boundary tests, Test Scenario defined scope and testing coverage (including Scenario Matrix & Test Case approvals) • Implemented and maintained a defect management process via JIRA • Developed structure of JIRA tool processes & procedures, and trained users • Conducted Functional & UAT End to End Scenario testing of machines, including database checking and reporting validations

Test Consultant (Planit)

• Oct 2011 - Nov 2011

The Domain Citrix Office DR Upgrade project involved an upgrade of Citrix, Office and the client’s Active Directory Domain. It also covered some Disaster Recovery Testing. Planit was engaged to create a Test Strategy for this project Responsibilities: • Created a Test Strategy, incorporating recommended Test Approach • Extracted a Test Objective Matrix for End to End Scenarios The Domain Citrix Office DR Upgrade project involved an upgrade of Citrix, Office and the client’s Active Directory Domain. It also covered some Disaster Recovery Testing. Planit was engaged to create a Test Strategy for this project Responsibilities: • Created a Test Strategy, incorporating recommended Test Approach • Extracted a Test Objective Matrix for End to End Scenarios

Test Consultant (Planit)

• May 2008 - May 2011

Jun 2010 – May 2011 - Acting Test Manager role - WriteAway Online E-applications for Life Insurance products: Online program created to streamline the process of Life Insurance applications.Project involved Application Acceptance Testing (with a System Test governance role), System Integration Testing and User Acceptance Testing. Functional (Equivalence Partitioning, Boundary Analysis and Decision Tables), End to End scenario (matrix) based testing, Defect based testing, Regression testing and Automation. Responsibilities: • Provided test deliverables (estimates, plans, strategies, recommendation reports) according to CBA standards/review processes. • Daily team management of offshore team (in India) & liaison point • Participated in Post Implementation Verification and UAT Testing • Attended kick off meetings & made decisions in place of test manager for potential wholesale version of the product. Oct 2009 – May 2010 - Test Lead role: Life PAS Control Remediation (Calibre / Dialogue) project involved new functionality resulting from audit requirements to approve data changes and enforce segregation of duties for a Superannuation product Responsibilities: • Established test conditions, scripts and detailed test scenario matrix • Recommended resources to assist on the project • Co-ordinated and delegated test execution • Established and maintained Risk, Assumptions and Issues register • Provided walkthrough of test approach and matrix to Business Analyst • Assisted in data setup and script execution • Attended software walkthroughs • Participated in CBA Customer Service Improvement Sep 2008 - Oct 2009 - Test Lead role: WriteAway Online E-applications • Received a CBA internal TESTAR Award for being a major player in getting this release in on time and under budget • Managed onshore and offshore team of 5 • Made recommendations to add extra coverage and to implement in-flight, regression and negative testing • Provided recommendations on potential risk areas

Senior Test Analyst (Planit)

• Oct 2006 - Apr 2008

Mar 2008 – Apr 2008 Secondment to United Kingdom (Norwich Union) 7 weeks Defect triage between Sydney & UK offices, assistance to UAT testers with test execution / training / understanding new system, attended business meetings, conducted defect retests, User Acceptance Testing. Oct 2006 – Feb 2008 DSTi / Lifetime Online Solutions (LOS) delivered an online superannuation solution to Norwich Union (an insurance and pension company in UK), to meet changing legislation in the UK pension market. System and SIT testing occurred prior to this application being UAT tested in the UK. The scope of testing included End to End Workflow testing of new and existing functionality, Data Migration projects and Functional Testing. Main Responsibilities: • Prepared test conditions and test scripts from Business Requirements and Functional Design Documents • Conducted System testing, Integration testing and End to End Testing • Set up pre requisite and pre conversion data • Trained and mentored colleagues in client business processes, software functionality and testing processes • Raised queries, issues and defects against requirements documentation • Attended Daily SCRUM meetings to update project leader on status of testing • Learnt client Superannuation web-based software and its related systems • Performed calculations to prove correct software functionality • Executed SQL scripts • Acted as Test Lead on projects • Obtained statistical data, analysed tests, risk and scope of projects and reported this to Management • Provided daily progress updates to management • Participated in conference calls with offshore counterparts (Bangkok and UK)

Support / Product / QA Analyst

• Apr 1999 - Oct 2006

MYOB (Previously Solution 6 Pty Ltd) Quality Assurance Test Analyst role for Superannuation & Investments software (2002 - 2006): - Prepared testing artefacts including test plan, test scripts / conditions / cases, test recommendation reporting. - Identified & tracked defects on in-house defect management tool, liaised with developers and other relevant stakeholders. - Reviewed and updated Functional Specifications and initiated Change Requests. Support / Product Analyst roles (1999 - 2002): - Subject Matter Expert (SME) for MYOB Superannuation and Investments programs. This included the daily management of the team and being the contact point for questions and escalations from the support analysts and clients. - Customer phone help-desk support for Tax and Super software products.

Reconciliation Accountant

• Jan 2002 - Jan 2003

Reconciliation Accountant role which involved Reconciliation of General Ledger accounts and reporting on Exposure. Reconciliation Accountant role which involved Reconciliation of General Ledger accounts and reporting on Exposure.

Accountant

• 1995 - 1999

1997 -1999 - Accountant at Priestley & Morris Chartered Accountants: Business and Superannuation Services Division: Accountant role involving the preparation of client’s Individual, Company and Trust Tax Returns. Preparation of CGT/FBT calculations, Audits, Stocktakes, journals and cash book reconciliations. Administration / accounting role involving the preparation of client’s DIY superfunds, ISC/APRA returns, tax returns and Superfund audits 1996 - 1997 - Accountant at GDC Chartered Accountants: Accountant role involving the preparation of client’s Individual, Company and Trust Tax Returns. Preparation of accounts to trial balance stage and included producing high-level exposure reports for senior management. 1995 - 1996 - Trainee accountant at Dunlop Bedding (Division of Pacific Dunlop Ltd): Assistant Accountant Trainee role which involved Month / Year End reporting for Management and Financial Accounts. Co-ordination of foreign currency payments, Stock in Transit Account reconciliation and variance analysis.