Experience

Actively Searching for New Employment
• IT Services and IT Consulting
• 1 - 100 Employee
• actively seeking

  • Mar 2021 - Present


Talksure

• South Africa
• Financial Services
• 300 - 400 Employee

• Customer experience intern

  • Mar 2020 - Feb 2021

  Client services - Administration, Bank dispute,card request, compile defaults complaints register , compile bank dispute tracker. finance feedback requests, request of call recording from the Quality assurance team and mandate to send to the banks. , Fluff calls and IVR editing. Client services - Administration, Bank dispute,card request, compile defaults complaints register , compile bank dispute tracker. finance feedback requests, request of call recording from the Quality assurance team and mandate to send to the banks. , Fluff calls and IVR editing.



Capability BPO

• South Africa
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Customer Service Representative

  • Aug 2019 - Feb 2020

  I was working for an American campaign(Customer service) called Groupon. Contact was via email correspondence, chat and live phone calls, solving customer queries , achieve FCR and escalate to relevant departments ,liasing with vendors. I was working for an American campaign(Customer service) called Groupon. Contact was via email correspondence, chat and live phone calls, solving customer queries , achieve FCR and escalate to relevant departments ,liasing with vendors.



CCI South Africa

• South Africa
• Telecommunications
• 1 - 100 Employee

• Claims Agent

  • Apr 2016 - Mar 2017

  Lodgment of claims, compiling of claims tracker and updating , assesing claims,approve and payout claims. Administration and data capturing. Lodgment of claims, compiling of claims tracker and updating , assesing claims,approve and payout claims. Administration and data capturing.


Pack 'n Stack
• South Africa
• Retail
• 1 - 100 Employee
• Brand Ambassador

  • Mar 2014 - Dec 2015


Edcon

• South Africa
• Retail
• 700 & Above Employee

• Retail Associate

  • Aug 2010 - May 2013

  Head of the appliances department, all round multi skilled on the POS - till, administration , liasing with suppliers,buyers and delivery of acceptional sales and customer experience. Stock take and harzard counts. Head of the appliances department, all round multi skilled on the POS - till, administration , liasing with suppliers,buyers and delivery of acceptional sales and customer experience. Stock take and harzard counts.



glomail

• United States

• Sales Consultant

  • May 2008 - Aug 2010

  Sales consultant, customer care rep, demonstrator and admin ,store by style reports,stock take,harzard counts. Sales consultant, customer care rep, demonstrator and admin ,store by style reports,stock take,harzard counts.