Nelis Van der Pol
Project Manager at AfriGIS- Claim this Profile
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English Native or bilingual proficiency
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Afrikaans -
Topline Score
Bio
Credentials
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edX Honor Code Certificate for Excel for Data Analysis and Visualization
edXOct, 2015- Nov, 2024 -
Advanced Garden design and Project Management
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edX Honor Code Certificate for Excel for Data Analysis and Visualization
edX
Experience
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AfriGIS
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South Africa
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IT Services and IT Consulting
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1 - 100 Employee
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Project Manager
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Aug 2018 - Present
Project Manager and Product Owner at AfriGIS head office in Pretoria.
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Support Centre Manager
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Aug 2014 - Present
My main responsibility was to effectively manage all functions of the Support Centre department. The department consisted of 7 staff members.My duties include but are not limited to the following:•Responsible for 12 support clients across the entire client base with key focus on Mobile, Geographic Information Systems and web support and development.•Prepare stat based invoices for Finance to be sent to clients •Management of the Support Centre Team and all its functions. •Manage, develop and maintain good customer relationships by striving to achieve customer service objectives. •Manage all new and current customer incoming and outgoing correspondence.•Compile accurate weekly and monthly reports as required by the projects.•Provide accurate and timely fault escalation.•Create and communicate test procedures and outcomes.•Review and enhance current test procedures for validity and functionality.•Effectively communicate with clients regarding outages.•Effectively escalate and manage issues with 3rd parties.•Implementing value adding support plans and managing online support systems.•Ensuring all services and products are tested and supported correctly•Responsible for growing and making the Support and Call Centre more effective•Provide weekly standby on a 24 hour basis•Prepare weekly IT and product usage stats for clients and internal•Maintain App store review to ensure all users are helped with any type of query Show less
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Quality Analyst / Software Tester
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Jan 2009 - Jul 2014
• Develop, implement and execute automated and manual test cases for existing and newly developed applications.• Identify, log and prioritize bugs and work closely with developers to ensure bugs are fixed.• Responsible for maintaining bug tracking database. • Work closely with the development team for timely delivery of the tested software.• Interface closely with the development team to ensure quality is maintained. • Participate in on-going product specification and code reviews. • Document test results and provide feedback to QA team lead and project managers. • Participate in troubleshooting of product defects during the development cycle and for deployed products. • Analysis of product performance and identification of potential hotspots. Disciplined reporting, tracking, and resolution of product defects. • Update and maintain relevant documentation (Wiki, manuals etc.). • Identify and report potential risks within a project/product to QA Team lead or project managers.• Responsible for cross training between Quality Assurance Analysts. Show less
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Education
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2007 - 2009
intec college
sertificate, Gerden Design
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