Experience

AMA Insurance

• United States
• Insurance
• 1 - 100 Employee

• Business Analyst

  • Nov 2014 - Present

  Elicit relevant project requirements from AMA Insurance business unit community. Requirements gatherings, conduct research, determine alternatives, and formulate cost-effective recommendations to meet business needs. Document requirements, discussions, and other processes and flows as appropriate to the project. Analyze proposed/approved system requests, document business requirements utilizing current productivity tools and methodologies. Facilitate interaction between users and development team members to complete accurate requirement documentation that assists in application design and development. Assist with issue resolution between Systems Analyst and client needs. Responsible for facilitating meetings, eliciting, developing, interpreting, reviewing, validating, documenting, and maintaining business and functional requirements in support of software development. Evaluate business requests to determine feasibility, researches and identifies options, and recommends solutions that best serve business needs. Presents information, track and respond to questions related to business standards. Participate in integration testing, acceptance testing, identifies potential problems, and researches opportunities to minimize complexity. Serve as the primary interface between the business user and the IT team. Show less



Blackwell Consulting Services

• Business Analyst

  • Jan 2005 - Mar 2008

  Established and maintained strong relationships with various business partners. Promoted actions that consistently link results to the business needs and direction of the company. Acted as the primary contact and focal point for business partners by being the direct liaison or spokesperson with other roles in the Systems Department. Empowered leadership role in the implementation of solutions that meet business partners' needs by: gathering information, conducting research, and keeping abreast of business and IT industry trends to provide world-class business solutions; analyzing business needs; developing requirements; and Coordinating the development of procedures, training, and other communication. Resolved questions regarding required documentation (Methodology requirements, available templates, proper content, etc.). Created documentation, provided the necessary information, and submitted for review and approval. Ensured efforts feeding in J2EE Reference Architecture (JRA), Enterprise Server Release (ESR), and Enterprise Workstation Release (EWR) were compliant with enterprise standards and successfully tested prior to implementation. Show less

• Systems Analyst

  • Aug 2000 - Mar 2008

  Analyzed business and systems requirements, including impact analyses on existing components, to develop system specifications. Gathered requirements for tool developed by interviewing several business partners. Collaborated in the recommendation for an Enterprise Architecture tool. Provided solutions and recommendations for the design, testing and implementation of the Metis Architecture Tool. Collaborated with other Systems Analysts, Business Analysts, and others to develop specifications, implement business solutions, and resolve problems. Coordinated activities within project, which included the planning and coordination of project resources, the execution of development activities, and testing. Researched and consulted with resources and subject matter experts to ensure the effectiveness and efficiency of systems and applications. Show less

• Project Coordinator

  • Aug 2000 - Mar 2008

  Technical Lead for numerous projects. Coordinated between technical team and the Project Manager. Assisted the Project Managers with understanding the technical side of the project and the enterprise standards. Worked on all phases of project management and the development life cycle. Proactively identified, managed, and resolved risks, issues and defects. Confirmed that the client’s development and technical standards are followed. Acted as the project contact for external vendors. Facilitated the Quality Control for project documentation. Show less

• Team Lead

  • Jan 2004 - Dec 2006

  Performed the role of Team Leader for BCS Systems Analysts. Acted as the point of contact for Systems Analysts between BCS and the client. Conducted interviews for potential BCS Systems Analyst candidates. Ensured new hires were assigned mentors. Provided Management feedback for performance reviews. Assisted in the development of processes and procedures for Systems Analysts. Provided presentation to keep company abreast of Systems Analyst skills. Assisted with issue resolution between Systems Analyst and client needs. Show less