Experience

Western National Insurance
• United States
• Insurance
• 400 - 500 Employee
• Claims Consultant

  • May 2023 - Present

AJB Insurance Brokers
• Office Assistant

  • Apr 2017 - Jun 2023

Santam Insurance
• South Africa
• Insurance
• 700 & Above Employee
• Commercial Lines Underwriter

  • Aug 2013 - Mar 2017


KSS CELLULAR

• South Africa
• 1 - 100 Employee

• Call Center Supervisor

  • Nov 2011 - Aug 2013

  Call Centre agent (telesales & Admin Credit card) Within 3 months I was promoted to the Insurance department. 2 Months later I was solely dealing with the quality audits, claims and administration. As the brokerage grew, I was given an assistant 3 months later. My final position included, but was not restricted to: Keeping record of commission statements for the telesales agents, tracking of clients’ records as well as customer service to these clients – ie. Draughting and sending of welcoming letters to the clients, keeping in line with the FSCA legislative requirements, keeping the diary for senior management and attending meetings with the insurers to discuss quality and processes. Quality audits and meetings held to train sales consultants on the improvement of their quality, verifying the client’s details, assisting clients in queries, claims and amendments). Issuing new policies and creating spreadsheets on all relevant data about the new clients, their schedules sent, unpaid premiums etc. Show less