Neillon Carmichael

CRM Consultant at DynamicHands B.V.
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Contact Information
us****@****om
(386) 825-5501
Location
NL

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Credentials

  • Microsoft Certified: Power Platform Fundamentals
    Microsoft
    Feb, 2022
    - Nov, 2024
  • MB-230 Microsoft Dynamics 365 for Customer Service
    Microsoft
    Oct, 2020
    - Nov, 2024
  • MB-200 Microsoft Power Platform + Dynamics 365 Core
    Microsoft
    Jan, 2020
    - Nov, 2024
  • Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate
    Microsoft
    Jan, 2020
    - Nov, 2024
  • MB-220 Microsoft Dynamics 365 for Marketing
    Microsoft
    Jul, 2019
    - Nov, 2024
  • Exam 716: Microsoft Dynamics 365 Customization and Configuration
    Microsoft
    Mar, 2018
    - Nov, 2024
  • MCSA: Dynamics 365 - Certified 2018
    Microsoft
    Mar, 2018
    - Nov, 2024
  • MCSE: Business Applications - Certified 2018
    Microsoft
    Mar, 2018
    - Nov, 2024
  • Exam 715: Microsoft Dynamics 365 customer engagement Online Deployment
    Microsoft
    Oct, 2017
    - Nov, 2024
  • Exam 717: Microsoft Dynamics 365 for Sales
    Microsoft
    Oct, 2017
    - Nov, 2024
  • ASL Foundation
    APMG-International
  • Professional Scrum Master Lvl 1
    Scrum.org

Experience

  • DynamicHands bv
    • Netherlands
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • CRM Consultant
      • Dec 2019 - Present

      - Business consultancy > Set up support procedure for functional maintenance > Requirements Management > Set up Adoption & Training procedures and trajectory according to ADKAR methodology > Provided trainings and workshops - Functional Consultancy > Functional development in Agile Scrum teams > Application Management > Set up Teams and Sharepoint environment - Business consultancy > Set up support procedure for functional maintenance > Requirements Management > Set up Adoption & Training procedures and trajectory according to ADKAR methodology > Provided trainings and workshops - Functional Consultancy > Functional development in Agile Scrum teams > Application Management > Set up Teams and Sharepoint environment

  • BusinessBase
    • Netherlands
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • CRM-consultant
      • Oct 2018 - Nov 2019

      Several projects, with activities including: - Execution Dynamics 365 CE upgrades - Usage support & training for clients such as MVGM and Nyenrode University - Dynamics 365 CE implementation and configuration according to Agile Scrum methodolgy for clients such as Energy Services, PGGM and Betabit - Coordination of data migration - User support Knowledge of/ experience with - Dynamics 365 Unified Interface - Power Automate - Dynamics 365 for Marketing (also certification MB-220 exam) - Click Dimensions - Agile methodology

  • Arcus IT | Dynamics Experts
    • Netherlands
    • Software Development
    • 1 - 100 Employee
    • Functional CRM Consultant
      • Oct 2017 - Sep 2018

      Work activities include: - implementation and configuration of sales-, service- marketing module in Dynamics 365 CE. This includes: -> design and configuration of custom entities -> design and configuration of business process flows -> set up of business rules and workflows -> building reports and dashboard -> set up Outlook and Sharepoint integration - Implementation support: functioning as expert advisor to clients for complex issues during their own Dynamics 365 CE implementation - Set up of functional designs and problem analyses - Coordination of data migration from and to Dynamics 365 CE - Set up of demo environments Dynamics 365 PSA and Dynamics 365 CE Portal - Provision of trainings and workshops. These include subjects such as basic usage, sales process, marketing process and product catalogue configuration. Trainings and workshops were tailored to customer environment - Creation of Dynamics 365 CE manuals. Standard as well as for custom entities. - Execution of application maintenance. This entails structural on-site usage support, as well as business analyses and CRM-configurations for (better) integration of Dynamics 365 CE with client business processes. Knowledge of GDPR and impact on CRM

  • PwC
    • Professional Services
    • 700 & Above Employee
    • IT Auditor
      • Mar 2015 - Sep 2017

      Active in the Risk Assurance department. Perform IT-audits for different clients in the - energy & uitlity-sector, such as Essent, Alliander, Havenbedrijf Rotterdam and PWN - telephone, media & technology-sector, such as Capgemini and Vodafone - financial sector, such as Kas Bank and ABN-AMRO. Projects range from IT-audits within the context of annual audits and ISAE reports to advisory activities. Have also performed additional roles, such as change manager and knowledge champion.

  • Capgemini
    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Business Analyst
      • Oct 2011 - Jan 2015

      - Active in Financial Services branche - Specialized in Business Analysis. More specifically BPM and Requirements Specification Projects: - Project Implementation Manager @ ING - Business Analyst @ Rode Kruis - Access Online Trainer @ ABN AMRO - Developer/ Tester @ Achmea - Active in Financial Services branche - Specialized in Business Analysis. More specifically BPM and Requirements Specification Projects: - Project Implementation Manager @ ING - Business Analyst @ Rode Kruis - Access Online Trainer @ ABN AMRO - Developer/ Tester @ Achmea

  • Direct Force Actiemarketing
    • Netherlands
    • Advertising Services
    • 1 - 100 Employee
    • Salesconsultant Teamleader
      • Jan 2009 - Sep 2011

      - Sales of different consumer products and services - Training and guiding of salestrainees and teams - Sales of different consumer products and services - Training and guiding of salestrainees and teams

  • Mediadam B.V.
    • Netherlands
    • Technology, Information and Internet
    • Marketing Intern
      • Sep 2007 - Jan 2008

      - Designed and managed a market research project - Business-to-business sales for advertisements in the Studenten Informatiegids (SIgids, Student Information guide in English). - Wrote a strategic marketingplan for the SIgids website, the digital counterpart of the SIgids magazine. - Designed and managed a market research project - Business-to-business sales for advertisements in the Studenten Informatiegids (SIgids, Student Information guide in English). - Wrote a strategic marketingplan for the SIgids website, the digital counterpart of the SIgids magazine.

  • Omnigroup
    • Fieldmarketeer
      • Apr 2007 - Aug 2007

      - Door-to-door consultative sales for Casema - Door-to-door consultative sales for Casema

  • Bohn Stafleu van Loghum
    • Netherlands
    • Book and Periodical Publishing
    • 100 - 200 Employee
    • Marketing Intern
      • Sep 2005 - Jan 2006

      - Wrote a researchplan for research on medical practitioners in the Netherlands. - Wrote a strategic marketingplan for the BijZijn website, the digital counterpart of nurse magazine BijZijn. - Wrote an accountplan, wherein BSL's A-, B- and C-accounts were mapped. - Wrote a researchplan for research on medical practitioners in the Netherlands. - Wrote a strategic marketingplan for the BijZijn website, the digital counterpart of nurse magazine BijZijn. - Wrote an accountplan, wherein BSL's A-, B- and C-accounts were mapped.

Education

  • Vrije Universiteit Amsterdam
    Masters, Marketing
    2008 - 2011
  • Hogeschool van Amsterdam
    Bachelor, Commercial Economics
    2003 - 2008
  • Pieter Nieuwland College

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