Consultant

• Aug 2020 - Present

Consultant

• Apr 2008 - Present

Adams IT - 'Working Technology Smarter'Business Support Services consultancy, providing experience gained in the large blue chip companies to consumers, small and medium sized business in Pembrokeshire and surrounding area.We provide technology advice, implementation and support both to consumers and business. With 29 years experience working for large corporate companies in England, we have moved to Pembrokeshire, Wales. We are now focusing on how consumers and businesses exploit the technology that is available to them. As a consumer, we provide support for all your technology challenges, from setting up a new PC, tablet or laptop, router, printer, smartphone. Contact us with your challenge to see if we can help. This includes software recommendations, and exploitation of technology that you maybe just scratching the surface of the capability of, like your smartphone, Amazon Alexa, etc. We are particularly interested in supporting small and medium sized businesses, by providing our corporate experience to improve and drive better process, exploitation of technology, and greater productivity. That includes providing business services, to allow small business owners to focus on what they do best, and allow us to keep your admin up to date.For more information or to let us know about your technology challenge, contact us to discuss the possibilities.Programme & Project Management experience in:- Identity & Access Management- Finance- EPOS- Integration- COTS- Digital- Hospitality- Asset Management, discovery, inventory and software usage- CRM- Business Process Improvement- Mobile/Hand Held/Kiosk Devices- Shopfitting, Design & Construction- ERP- WMS- IT Security- Self-Checkout- Infrastructure- Service- Training Solutions- BI, MI & Analysis- Technology Innovation & Proof of Concepts- Workforce Management- UX- PMO & Document Design

Project Manager

• Aug 2019 - Feb 2020

Implementing a factory ERP solution. Implemented first phase including chiller intake and finished goods on a tight timescale prior to peak operation. Data from phase 1 implementation already influencing and improving operations processes and reporting. Implementing a factory ERP solution. Implemented first phase including chiller intake and finished goods on a tight timescale prior to peak operation. Data from phase 1 implementation already influencing and improving operations processes and reporting.

Information Technology Consultant

• Oct 2018 - Nov 2018

Based on an IT brief provided by the customer, we prioritised two key immediate opportunities:- Implementation of Office365 Business - Wordpress WooCommerce Xero integration for website. Based on an IT brief provided by the customer, we prioritised two key immediate opportunities:- Implementation of Office365 Business - Wordpress WooCommerce Xero integration for website.

Senior Project Manager

• Dec 2017 - Jul 2018

3 day a week contract, project managing the delivery of Sailpoint IdentityNow into a complex environment. 3 day a week contract, project managing the delivery of Sailpoint IdentityNow into a complex environment.

Business Consultant

• Feb 2017 - Aug 2017

- Business support services for business setup;- Setup of financial package Freeagent;- Microsoft Office 365 Business setup, including successful exploitation and early adopter of the new Bookings capabilty; - Marketing/Advertising advise and design; and - Document & admin setup. - Business support services for business setup;- Setup of financial package Freeagent;- Microsoft Office 365 Business setup, including successful exploitation and early adopter of the new Bookings capabilty; - Marketing/Advertising advise and design; and - Document & admin setup.

IT Consultant

• Apr 2016 - Aug 2017

- Acquisition of charity status with Microsoft for the implementation of Office365 suite; - The implementation of the Office365 tools for the efficient communication and secure storage of Parish related business;- Continued support and exploitation by end users of the Office 365 application suite;- Hardware upgrades of Audio Visual and Finance laptops; and- Search and selection of a new audio visual solution (MediaShout). - Acquisition of charity status with Microsoft for the implementation of Office365 suite; - The implementation of the Office365 tools for the efficient communication and secure storage of Parish related business;- Continued support and exploitation by end users of the Office 365 application suite;- Hardware upgrades of Audio Visual and Finance laptops; and- Search and selection of a new audio visual solution (MediaShout).

Project Manager

• Nov 2015 - Nov 2015

Working within a new store format programme, delivered the start-up for the IT initiatives to be delivered into multiple operating companies and countries to enable a common customer service proposition. Working within a new store format programme, delivered the start-up for the IT initiatives to be delivered into multiple operating companies and countries to enable a common customer service proposition.

Project Manager

• Dec 2014 - Apr 2015

- Pre Sales Planning for an EPOS Replacement programme- Self Checkout projects delivering improvements to customer self service solutions for 2 well known UK retailers - Pre Sales Planning for an EPOS Replacement programme- Self Checkout projects delivering improvements to customer self service solutions for 2 well known UK retailers

IT Project Manager

• Jun 2014 - Nov 2014

Working within a large programme of change to provide a Micros PoS upgrade to enable the delivery of Meal Count restaurant solution. Working within a large programme of change to provide a Micros PoS upgrade to enable the delivery of Meal Count restaurant solution.

Senior Project Manager

• Apr 2012 - Jan 2013

Transformed a project (Merchandising and Sales ordering system) in crisis to a successful delivery in timescales and quality, changing the business perception of the system and the Business Solutions team in the process. Transformed a project (Merchandising and Sales ordering system) in crisis to a successful delivery in timescales and quality, changing the business perception of the system and the Business Solutions team in the process.

Programme Manager

• May 2011 - Mar 2012

Contracted to setup a MI&BI Transformation Programme for the company, I managed the initiation stage of the programme through to budget approval.While setting up the programme I also delivered: a project making changes to customer complaints solution to comply with new Ofgem regulations; an Oracle eBusiness Suite project to deliver Self Service, Expenses and Overtime; and an Oracle EBS reporting solution for gas pipe replacement activity. Contracted to setup a MI&BI Transformation Programme for the company, I managed the initiation stage of the programme through to budget approval.While setting up the programme I also delivered: a project making changes to customer complaints solution to comply with new Ofgem regulations; an Oracle eBusiness Suite project to deliver Self Service, Expenses and Overtime; and an Oracle EBS reporting solution for gas pipe replacement activity.

Programme Manager

• Oct 2006 - Mar 2008

Managed a programme of projects to drive new solutions, best practice, efficiency, and cost savings (£6m per annum) through the exploitation of retail systems, and the innovation of new technology into the retail environment.Key Achievements:- Rollout of self checkout solution for clothing and accessories to 12 stores;- Successful proof of concept for a self return solution;- Development of a till scheduling system;- Design and development of an operational tilling key performance indicators management information solution. Bringing all the key information on driving the most efficient tilling solution onto 1 side of A4.

Store Systems Manager

• May 2004 - Oct 2006

Managing 80 store systems, in 400+ stores, with more than 60,000 store users, including managing the full project life cycle for the development of new and enhanced functionality to store systems, and also the operation and support of these systems. Good working relationships with all areas including IT group, and IT suppliers.Key Achievements:- through detailed customer basket analysis transformed the thinking behind how many, and what type of tills each stores should have, providing an opportunity through the store transformation programme to provide tills that are fit for purpose and efficient for the demands of the operation in each store.- store operations knowledge expert & assessor in the selection of a new EPoS hardware & software solution.- working with IT support and stores reduced call volumes at Christmas through greater self help knowledge and better problem diagnosis.- Self Checkout stores delivering between 1-3FTE saving per week.

Retail Systems Specialist

• May 2003 - May 2004

Responsible to deliver customer requirements through IT system delivery and process redesign, while providing retail systems expertise to business colleagues and users.Key achievements:- Working closely with one store tilling team introduced new solutions and ways of working which delivered a 22 second reduction in the average transaction time for the store while maintaining high standards of service to customers- Delivery of a new customer footfall and conversion solution working with Footfall Ltd. Including the introduction of new hardware at every entrance and exit in stores, and a new management information portal to report footfall and conversion statistics;- Moved a legacy reporting solution to Microsoft Reporting Tool;- Design of a new Food podia working with Dutch company Pan Oston, allowing M&S to introduce new technology and greater productivity (between 15-25% productivity saving).- Chip & PIN solution for Self Checkout- 2nd stage rollout of self checkout

Project Manager

• May 2002 - May 2003

Project Managed the 1st Self Checkout integration and implementation in the UK.

Information Analyst

• Aug 2001 - Apr 2002

Worked in the Store Operations area of the business, delivering timely & accurate management information for management and stores.

UAT Manager

• 2001 - 2001

Managed the User Acceptance Testing of a major upgrade to PoS, including UAT of all trading European country varriants. Managed the User Acceptance Testing of a major upgrade to PoS, including UAT of all trading European country varriants.