Customer Service Representative

• Dec 2022 - Present

Beekeeper

• Mar 2016 - Present

Purchasing Specialist

• Jan 2022 - Aug 2022

Retail Support Manager

• Dec 2020 - Jan 2022

Key Lead

• Jul 2020 - Dec 2020

Team Lead

• Feb 2020 - Jul 2020

Budtender

• Apr 2019 - Feb 2020

Assistant Manager

• Sep 2013 - Aug 2016

Regularly handled cash amounts up to $50,000Responsible for 10-15 employeesMerchandising duties including setup and tear-down of store displaysCustomer serviceStock managementSecurity

Technician

• Apr 2013 - Sep 2013

Repair of consumer electronics, small engines, and computer systemsAssisted customers by providing product demonstrationsResponsible for the customer return process, up to returning product to RMASome sales duties, including sale of high-value electronics

IT Manager

• Sep 2009 - Nov 2010

I was responsible for 10-15 networked computers including 8 PCs, networked file-storage, on-site web hosting with DNS, domain controller, and WiFi access point. In my time there I successfully introduced a new company-wide password policy, and maintained security of the entire system, including a large database of potentially sensitive customer information. I was responsible for 10-15 networked computers including 8 PCs, networked file-storage, on-site web hosting with DNS, domain controller, and WiFi access point. In my time there I successfully introduced a new company-wide password policy, and maintained security of the entire system, including a large database of potentially sensitive customer information.

Customer Support Representative

• Jan 2004 - Aug 2005

Assisted telephone customers in the diagnosis and repair of their computer Maintained a high level of customer satisfaction Assisted telephone customers in the diagnosis and repair of their computer Maintained a high level of customer satisfaction