Experience

HCLTech - Retail & CPG

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Manager - Service Delivery Support

  • Jul 2019 - Present

• Manager - Phoenix Policy Services

  • Jun 2011 - Present

• Manager - Countrywide Policy Services

  • Nov 2013 - Jul 2019

• Manager - Phoenix Customer Service Call Centre

  • Aug 2012 - Nov 2013

• QA Team Leader

  • Aug 2012 - Feb 2013

• Manager - Friends Life Policy Services Team Leader

  • Jul 2010 - Jun 2011



Registered Charity

• United Kingdom
• 1 - 100 Employee

• Secretary Board of Trustees

  • Oct 2018 - Mar 2021

  Secretary for a registered charity on voluntary basis. Activities include auditing financial accounts, organising travel for 100 volunteers, Preparing and delivering presentations (inc via Zoom) to team of volunteers, minuting meetings, collating and submitting monthly reports for 100+ volunteers. Secretary for a registered charity on voluntary basis. Activities include auditing financial accounts, organising travel for 100 volunteers, Preparing and delivering presentations (inc via Zoom) to team of volunteers, minuting meetings, collating and submitting monthly reports for 100+ volunteers.



REGUS - IWG plc. Offices | Coworking | Meeting Rooms.

• United Kingdom
• Leasing Non-residential Real Estate
• 700 & Above Employee

• Relationship Manager

  • May 2009 - Feb 2010

  Relationship Manager to Small/Medium-sized businesses managing their diaries. Organising client meetings, booking FedEx, UPS and other courier deliveries Relationship Manager to Small/Medium-sized businesses managing their diaries. Organising client meetings, booking FedEx, UPS and other courier deliveries



Everyday Loans

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Assistant Manager

  • Oct 2006 - Apr 2009

  Assistant Manager to team of 4. Producing Daily Financial Reports. Involved in the infancy and implementation of the Business Development model for Everyday Loans in 2006 including software testing Risk analysis and created debt consolidation packs with practical solutions. Assistant Manager to team of 4. Producing Daily Financial Reports. Involved in the infancy and implementation of the Business Development model for Everyday Loans in 2006 including software testing Risk analysis and created debt consolidation packs with practical solutions.



Citi

• United States
• Financial Services
• 700 & Above Employee

• Customer Account Manager

  • Oct 2003 - Oct 2006

  Hitting monthly Sales targets for secured and unsecured loans. Devising and implementing training plans for new staff members. Debt Collection and Property Valuations. Hitting monthly Sales targets for secured and unsecured loans. Devising and implementing training plans for new staff members. Debt Collection and Property Valuations.



Welcome Financial Services Ltd

• Financial Services
• 1 - 100 Employee

• Customer Account Manager

  • May 2002 - Sep 2003

  Debt Management via phone, mail and in person. Management Training and training new team members. Repossessing goods and communicating with detective agencies. Customer relation skills by interviewing customers face to face for unsecured loans. Debt Management via phone, mail and in person. Management Training and training new team members. Repossessing goods and communicating with detective agencies. Customer relation skills by interviewing customers face to face for unsecured loans.



Sterling Publications Ltd

• United Kingdom
• Book Publishing

• Sales Executive

  • Jul 2001 - May 2002

  Media Sales to Blue Chip Companies in Telecommunications, Pharmaceuticals and Hospitality Industries in USA, Asia and Europe. Dealing with CEO's, Managing Directors and Art Designers to reach advertisement deadlines. Media Sales to Blue Chip Companies in Telecommunications, Pharmaceuticals and Hospitality Industries in USA, Asia and Europe. Dealing with CEO's, Managing Directors and Art Designers to reach advertisement deadlines.



Barclays Life Assurance Company

• United Kingdom
• Insurance

• Senior Payroll Analyst

  • Sep 1994 - Jun 2001

  CMG Pension Payroll Team. Business Meetings with clients such as KPMG. Training staff, Processing Tax refunds & running Payroll for Barclays CMG Pension Payroll Team. Business Meetings with clients such as KPMG. Training staff, Processing Tax refunds & running Payroll for Barclays