Experience

shuddl

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Director of Operations

  • Jan 2023 - Present

  • Lead and oversee all aspects of operations for a pioneering logistics startup utilizing the first AI platform for LTL and Partial marketplace. • Develop and execute operational strategies to optimize efficiency, improve customer satisfaction, and drive revenue growth. • Direct and mentor cross-functional teams, including operations, customer service, and logistics, to achieve operational excellence and meet business objectives. • Monitor industry trends and market dynamics to identify new opportunities, evaluate risks, and develop proactive strategies to adapt to changing market conditions. • Foster a culture of continuous improvement, performance excellence, and employee development to enhance team capabilities and achieve operational goals. Show less



Flock Freight

• United States
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Operations Manager, Customer Success

  • Mar 2021 - Dec 2022

  • Leading operations teams within a cutting-edge tech startup that is fundamentally changing the way supply chains are managed with proprietary pooling technology. • Coaching new and tenured supply chain reps on growing and increasing the value of groundbreaking pooling technology for current and new clients. • Drive daily to annual revenue growth from our new and existing customer base • Collaborate closely with our customer success team and sales leadership to develop new business and form strong customer relationships, including on-site customer presentations and quarterly business reviews Noteworthy Accomplishments • Facilitated growth from $1M to $1B valuation as an organization • Increase operation team from 10 to ~100 account managers and coordinators • Awarded the CNBC Disruptor 50, SDCE 100, SDBJ Diversity & Social Responsibility, and Fast Company World Changing Ideas lists Flock Freight is a tech company that’s fundamentally changing the way freight moves to relentlessly eliminate waste and inefficiency. The tech unicorn has earned spots on the 2022 TIME100 Most Influential Companies, 2022 Fast Company World Changing Ideas, and 2022 CNBC Disruptor 50 lists, among others. First to market with advanced algorithms that enable supply chain optimization by pooling shipments, Flock Freight creates a new standard of service for shippers, increases revenue for carriers, and eliminates the impact of carbon emissions through shared truckload service. Flock Freight is the only company that offers carbon neutral shared truckload shipping at point of sale — for no extra cost. The company also balances purpose with profit as a Certified B Corporation and a signatory of The Climate Pledge. If you want to work where impact meets innovation, join our team! Visit www.flockfreight.com/careers to apply for an open role. Show less



Coyote Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Senior Operations Manager

  • Aug 2016 - Mar 2021

  • Direct two operations teams with a total of 16 team members, growing both teams through training and increasing portfolios. • Collaborate directly with inside and outside sales reps to service and grow new and current accounts. • Provide RFP and pricing strategy to acquire new business through forecasting and analyzing nationwide market trends.• Facilitate collaborations between sales and operations handoff process to expand full opportunity potential of accounts. • Mentor new and veteran reps through professional development.Noteworthy Accomplishments• Surpassed annual sales goal of $9M by 14% YOY• Supervised portfolios with $48.7M in annual revenue and $10.5 gross margin for fiscal year 2019.• Launched program to move up to 80% of manual scheduling and tracking towards automation.• Successfully bid and awarded annual project with suppliers for Amazon fulfillment to coordinate truckload freight from ports to distributions centers resulting in $3M annual revenue. • Developed automated daily reports to identify improved truck matches and increasing pre-book percentage by 60% while increasing gross margin per load by 25%.• Spearheaded utilization of automated tech tracking throughout the shipping process for increased visibility to customers, increasing our carrier network on continuous tech tracking from 10% to 75% of loads moved.• Worked closely with a team of sales and operations professionals to negotiate the transportation contracts for local San Diego breweries including Stone, Ballast Point, Saint Archer, and Green Flash increasing business revenue from ~40,000 to over $600,000 in 1 year. Show less

• Operations Lead

  • Jan 2015 - Aug 2016

  • Coordinate with sales teams to manage day to day operations.• Organize customer’s schedules to utilize dock and warehouse space to streamline the output from vendors into distribution centers.• Provide service directly to customers when unexpected issues arise and present solutions to keep the network operating.Noteworthy Accomplishments• Develop analytical reporting for customers to create more efficient logistics networks.• Successfully grew operation team of 5 to 7 by expanding business from new and existing customers. Show less

• National Fleet Account Executive

  • Jan 2012 - 2015

  • Develop and maintain relationships, ranging from day to day correspondence with dispatchers to strategic planning with C-level executives.• Identify opportunities to maximize client’s current network through over-the-road, intermodal, and LTL.• Analyze each fleet’s needs in order to customize dedicated freight opportunities to decrease empty miles, leading to increased asset utilization and revenue.Noteworthy Accomplishments• Maintained a 22% net margin, generating more than half a million dollars per fiscal year.• Expertly managed large private fleet supply chain for several Fortune 500 companies with over 8,000 truckload and intermodal moves per day generating an initial average revenue of $5M per month in first year to over $22M over 3 years. • Mentored several operations reps while training them to graduate and take on their own book of business. Show less



Enterprise Rent-A-Car

• United States
• Real Estate

• Assistant Manager

  • May 2010 - Jan 2012

  • Directed logistics for average fleet of 200 cars between two branches. • Provided customer service for retail and corporate accounts. • Managed the branch level profit and loss statement • Trained new employees on sales and customer service techniques to help them advance and increase their standing in the monthly Sales Comparison Report. Noteworthy Accomplishments • Ranked #1 out of 80 for 6 consecutive months on competitive “Sales Comparison Matrix.” • Developed marketing strategy to build business-to-business relationships increasing corporate rentals by 20% YOY Show less