Experience

Mortgage Information Services

• United States
• Real Estate
• 1 - 100 Employee

• ResWare Administrator

  • Jan 2023 - Present

  ResWare Configuration Workflow Automation Batch Import Processing Invoicing Setup Setup and Maintain Users and their Role Rights Document Coding and Automation Mapping ResWare to 3rd Party Vendors



RezAcademy, LLC

• United States
• Real Estate
• 1 - 100 Employee

• Content Specialist

  • Nov 2022 - Jan 2023

  The new and exciting rezacademy.com is up in BETA mode. Stop by to inquire about getting your users more admin knowledge in ResWare.



Selene Finance LP

• United States
• Financial Services
• 300 - 400 Employee

• ResWare Administrator

  • Dec 2021 - Nov 2022

  Dallas, Texas, United States Administer User Roles and Access Rights Partner Type Setup and Support Workflow Creation and Support Coding of Document Templates Batch Imports Settlement Statement Adjustments



Resware (part of Qualia)

• United States
• Software Development
• 1 - 100 Employee

• Expert Services Specialist

  • Jun 2021 - Dec 2021

  Orlando, Florida, United States



Attorneys'​ Title Fund Services, LLC

• United States
• Financial Services
• 200 - 300 Employee

• Application Specialist

  • Feb 2016 - Jun 2021

  Orlando, Florida, United States ResWare Admin responsible for maintenance and implementation of users, partner types document templates, special pricing setups along with processing workflow changes. OnBase Admin responsible for maintenance and implementation of users, Disconnected Scanning stations, Outlook plug-in. SalesForce Admin responsible for user maintenance, new field creation and reports and Outlook plug-in support. Analyze user needs, workflow and practices to suggest ways on utilizing the appropriate… Show more ResWare Admin responsible for maintenance and implementation of users, partner types document templates, special pricing setups along with processing workflow changes. OnBase Admin responsible for maintenance and implementation of users, Disconnected Scanning stations, Outlook plug-in. SalesForce Admin responsible for user maintenance, new field creation and reports and Outlook plug-in support. Analyze user needs, workflow and practices to suggest ways on utilizing the appropriate software to have their daily tasks run efficiently. Acting as an additional testing resource for production and non-production changes. Created training videos for ResWare along with Release Notes and currently developing a skill set around requirement gathering. Second level troubleshooting and support for all programs mentioned, making sure security measures are met and working with IT to ensure data is feeding to all appropriate areas.

• Development Support Specialist

  • Aug 2015 - Feb 2016

  Orlando, Florida Area Security/Support for OnBase, SalesForce, STARS, PROS & TIPS. Company wide backup Admin for ResWare. Prepares internal training videos for ResWare using Camtasia. Prepares external videos guiding our customers through upgrading software.

• Help Desk Rep II

  • Aug 2010 - Aug 2015

  Orlando, Florida Area Knowledge of server based environments for The Fund’s licensed proprietary software. Troubleshooting external/internal calls based on their need for assistance with our software programs. Creating, assigning and reviewing Incident Reports to the appropriate department for further research and development. Organizing daily reports for IT Division. Technical environment consists of Win XP, Vista, Win 7 & 8, Citrix, Parallels and Terminal Server Sessions. Generating company wide… Show more Knowledge of server based environments for The Fund’s licensed proprietary software. Troubleshooting external/internal calls based on their need for assistance with our software programs. Creating, assigning and reviewing Incident Reports to the appropriate department for further research and development. Organizing daily reports for IT Division. Technical environment consists of Win XP, Vista, Win 7 & 8, Citrix, Parallels and Terminal Server Sessions. Generating company wide notifications for IT upgrades to servers or implementation of new software. Training new and existing employees in the matters of the proprietary software. Assisting external customers with HUD preparations based on their lender instructions. Often times acting as a liaison between our members and the lenders they are working with. Analyze member needs, workflow and practices to suggest ways on utilizing the appropriate Fund software to make their offices run more productively. Networking our closing software (DoubleTime) and delivery program (ProPel) both internally and externally. Assisting members reconcile their Doubletime Escrow Accounts based off of their bank statements. Help Desk subject matter expert for ResWare and DoubleTime. Team lead position.



Attorney's Title Insurance Fund

• United States
• Insurance
• 1 - 100 Employee

• Order Specialist

  • May 2005 - Aug 2010

  Advising real estate attorneys on type of title report needed Performing title search reports/commitments, foreclosure reports/commitments, and final policies Mapping legal descriptions Preparing gap searches Preparing title reports based on Deeds, Mortgages, Liens, Satisfactions, etc. Training other Title Specialists in the company



Pulte/DiVosta Homes

• Human Resources Intern

  • May 2004 - Aug 2004

  Processed payroll on weekly basis Organized and presented benefits package to employees Prepared demographic template for potential developments within Florida Processed new employee paperwork , I9 forms, and Workers' Compensation Filings