Experience

Reckon

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• • Nov 2022 - Present

• • Mar 2015 - Nov 2022

  As a Product Owner I have been responsible for various products over the years, from our Desktop products including Reckon Accounts which is software designed for Small to Medium business, POS software, Payroll software (for AU & NZ) and Personal Finance software. I have also been responsible for our cloud solution Reckon Accounts Hosted as well as our BankData product which services BankFeeds to our entire product range.As Product Manager I am responsible for defining, maintaining and communicating the Product vision for the product. This includes understanding the market needs through engaging with key stakeholders, industry, user groups and our clients on a regular basis. Managing the products through their product lifecycle, while being able to gather and prioritise product and customer requirements, working closely with Development to deliver market leading products. I also engage with Sales, Marketing, Training and Support to ensure revenue and customer satisfaction goals are being met.My main responsibilities as Product Owner are:Prepare the Product Roadmap for the productsWorking closely with key stakeholders both internal and externalEnsure that product direction is inline with Reckons overall strategyProvide quality product presentations to staff and Reckon partners at eventsProvide fortnightly updates to the Senior management teamProduce Technical Communications – User Guides, Support Documents.Develop and maintain contact with relevant industrial and government bodies to ensure that Reckon meets all compliance requirementsMaintain a high awareness of competitive products, directional shifts and new technologiesScrum ResponsibilitiesCreate, maintain and prioritise product backlogRun Sprint Planning meetings, Stand ups & RetrosClearly communicate business requirements to the team through User storiesWork closely with the development team through sprint iterationsPerform release planning Show less

• • Nov 2007 - Mar 2015

  As a QA Assurance Analsyt I was responsible for preparing and executing test plans based on design specifications for all aspects of Reckon software procedures as part of the Reckon Product Development team. This team is responsible for developing and maintaining market, internal and cloud based Reckon products. The role involves both testing of new and existing software in various environments, using a mix of both manual testing procedures and any automated testing tools as directed.My main responsibilities as QA Engineer were:Test our product range to ensure that, no logic errors are identifiable, navigation throughout the application is in accordance with Reckon standardsAll features work as specifiedAll reports are produced correctlyAll calculations are produced correctlyMeet testing deadlines Show less

• • Apr 2004 - Nov 2007

  The PSG Technical Support Team Leader manages a team of four technical support officers to provide partners with accurate, timely and relevant solutions to their technical questions.The team also responds to Technical Support queries from resellers and educational institutes and from Reckon NZ.As the Team Leader I was responsible for the training, workflow, call quality and service levels of the team. I also organised and arranged for the team to deliver web based training/product demonstrations for the Accredited Partner network.My main responsibilities as PSG Team Leader were: Manage PSG Support Team Conduct Staff Performance Reviews Organise Rosters for QuickChat, Late Shift, Webdemos & Lunch Represent Reckon at Conference’s & Events Answer Incoming Calls From Professional Partners in a timely and accurate manner Respond to Incoming Emails From Reckon’s Professional Partners Answer incoming QuickChat Queries Resolve Escalations From PSG Support Team Answer Questions & Assist PSG Support with issues Respond to Escalations From Reckon New Zealand Organise & Run Online Webdemos  Write Webdemo Manuals to be sent to Accredited Partners Research issues & Enter into the Mantis Database Process SDK Applications Review & Publish Knowledge Browser Articles Show less

• • Aug 2001 - Apr 2004

  The Professional Services Group (PSG) Support team is responsible for providing Technical Support to Reckon’s Partners which include Accredited Partners, Accountants, Bookkeepers, Resellers & Educational Institutes.My main responsibilities as PSG Support Rep were: Answer Incoming Calls From Reckons Partners in a timely and accurate manner Respond to Incoming Emails From Reckon’s Partners

• • Jul 2000 - Aug 2001

  The Technical Support team is responsible for providing Technical Support to Reckon’s end users.My main responsibilities as a Technical Support Rep were: Answer Incoming Calls From Reckon’s Customers in a timely and accurate manner Respond to incoming Emails from Reckon’s Customers