Experience

DPD LOCAL UK LTD

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Plant Room Computer Monitoring

  • Mar 2017 - Present

  Company changed name, same role as previous



DPD UK

• Truck Transportation
• 700 & Above Employee

• Plant (Machinery) Operator

  • Sep 2013 - Present

  Proficient in the use, and knowledge of, all aspects of Plant Machinery (large tray based sorting system, PLC's and conveyor's) Operations and Health and Safety requirements.Integral part of Plant's 2 person monitoring team, providing critical SLA statistics regularly and accurately to senior Hub management using Google Apps, excel and proprietary web based apps. Providing a vital radio based information system to the line management of the hub, using multiple CCTV's, to ensure smooth operation of all Plant machinery during night shift sorts.Challenging and improving existing operational processes and implementing new processes to streamline Plant room's operational effectiveness



Careerlink (Walsall)

• Contracts Supervisor

  • Jun 2012 - Aug 2013

  Delivering a pro-active and monitored resource service to DPD.Highly successful as focal point and onsite representative, dealing with customer service delivery aspects and worker issue resolutionSuccessfully introduced new procedures utilizing IT to enable cost reduction, maximize efficiency and reduce risks for the agency



DPD

• Parcel Sorter

  • Apr 2012 - Jun 2012

  Night working in an extremely busy and SLA driven warehouse environment, split between 2 sites. Successfully handballing multiple artic trailers on the busiest conveyors (Birmingham, Manchester) to meet SLA targets.Proficient in the use of hand-scanning technology, cage work and pallet trucks.Trusted by the agency to stand-in for their DPD Coordinator, liaising with workers and onsite DPD personnel



Orridge and Co Ltd

• United Kingdom
• Retail
• 200 - 300 Employee

• Inventory Management

  • Jan 2012 - May 2012

  Onsite engagement with retail clients (Boots, Co-Op, Poundland amongst others). Always looking to exceed SLA/KPI's of analysis, reporting and uploading of their stock inventories using scanning and IT toolsHands-on troubleshooting IT related issuesGrowing supervisory responsibilities



Royal Mail

• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee

• Festive position - Mail sorter

  • Nov 2011 - Dec 2011

  Temporary position ensuring, the apparently successful delivery of c2 billion parcels, packages and cards during the festive season



RR Donnelley

• United States
• Advertising Services
• 700 & Above Employee

• IT Manager (Mainframe, Oracle & Mid Range Systems)

  • Mar 2011 - Sep 2011

  Responsible for the delivery of day to day operational running and improvements. Delivery of resources into critical business projects and prioritised internal projects. Ensuring Security and Governance / Compliance requirement objectives met. Make strategic right-platformed enhancements/decisions for the infrastructure.B2B engagements including IBM, Computacenter, Northdoor, Orb-Data, Tectrade and Accenture to facilitate and fulfil extra technical and resource requirements to meet delivery objectives.



Barclaycard

• United Kingdom
• Financial Services
• 700 & Above Employee

• Operations and Project Service Delivery Team Leader

  • Apr 2006 - May 2010

  Maintained a multi-shored, out sourced operations support and project resource revenue stream within a complex IT, ITIL framework based, environment.Key interface between business Operation Service/Project Managers and technical resources for service management issues, questions and escalations.Central contact point for technical design assessments of business solutions, ensuring compliance with build/quality standards, risk awareness and provide project delivery in line with customer expectations, budget and timescales.Delivered numerous operational improvement initiatives related to people, process and technology areas enabling greater awareness, and hence reduction, in delivery costs, and driving up work throughput rates and turnaround times.Led multiple successful change improvement projects, delivering new infrastructure solutions to business change requirements, enabling cost savings over previous working practices.



Egg

• Banking
• 100 - 200 Employee

• Team Leader / Project Manager

  • 1998 - 2005

  3 different rolesTechnical Project ManagerLeading numerous successful projects all based around the Solaris infrastructure notably... Backup infrastructure upgrades countering Audit & Governance non-compliance Major build issues resolved with Egg's Solaris infrastructure Resolution of live server resiliency issuesTeam LeaderSuccessfully managed and integrated Wintel and Unix engineers into a highly performing unitUnix System AdministratorKey member of the unix team supporting the 24x7 unix service and taking key technical decisions



Sun Microsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• High End Unix Telephone Support Engineer

  • Feb 2001 - Jul 2001

  Daily telephone contact with administrators and managers of high-end Sun Solaris systems resolving their issues/situations.



Bank of England

• Bank's Balance Sheet production, Computer Operator/Support (Registrar's Dept)

  • Apr 1987 - Jun 1998