Experience

EngageRM

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Chief Technology Officer

  • Dec 2019 - Present

  Melbourne, Victoria, Australia EngageRM is a leading specialist in customer engagement for the sports and entertainment industries. Widely trusted by professional sporting teams, associations, venues, and local government. We have been implementing CRM since 1999 and have a global top-tier partnership with Microsoft. Our solutions are built on the Microsoft Dynamics365 CRM platform. We are Australian-owned but global in our approach, focussed on better customer experiences and the use of artificial intelligence to empower… Show more EngageRM is a leading specialist in customer engagement for the sports and entertainment industries. Widely trusted by professional sporting teams, associations, venues, and local government. We have been implementing CRM since 1999 and have a global top-tier partnership with Microsoft. Our solutions are built on the Microsoft Dynamics365 CRM platform. We are Australian-owned but global in our approach, focussed on better customer experiences and the use of artificial intelligence to empower our clients in the sport, entertainment, media and government verticals. Born in sport and entertainment, EngageRM has market-leading scalable and cost-effective cloud-based solutions which connects all areas of corporate partnerships, ticketing, community, membership, venue operations, facilities, food and beverage and client communications. Show less



Soapbox.ai

• South Africa
• Think Tanks

• Chief Product Officer

  • Sep 2018 - Dec 2019

  Melbourne, Australia Responsible for leading the team in the design and product development of the Soapbox.ai platform; a cloud delivered AI-driven platform to accelerate the next generation of intelligent enterprise service management.



DXC Fruition ANZ

• Australia
• Information Technology and Services

• CEO

  • Aug 2015 - Jul 2018

  Melbourne, Australia DXC Fruition (formerly Fruition Partners) is the global practice in DXC Technology servicing the ServiceNow market. Neil had overall responsibility for the DXC Fruition business in Australia and New Zealand, and held an Executive Director position in DXC A/NZ’s senior leadership team.



UXC Keystone (formerly Keystone Management Solutions)

• CTO

  • Nov 2013 - Aug 2015

  Melbourne, Australia As the Chief Technical Officer, Neil led the technical direction for all product and service offerings of UXC Keystone.



Keystone Management Solutions

• United Kingdom
• Software Development
• 1 - 100 Employee

• Technical Director

  • Jun 2007 - Nov 2013

  Melbourne, Australia As a co-founder of Keystone Management Solutions, Neil provided the technical leadership for the establishment and direction of Keystone and its services with the introduction of ServiceNow to the Australia and New Zealand market.



TUSC Computer Systems Pty Ltd

• Australia
• Software Development

• Solutions Manager

  • 1992 - 2007

  Melbourne, Australia TUSC was software development and services company, with strong focus in Telecommunications Network Management, IT Service Management, and Utilities Management. Neil had various roles at TUSC, and its subsidiaries (LOGEC and EMS) over this period, the majority leading implementations within the HP OpenView family of products.