Account Manager

• Mar 2023 - Present

Technical Training Specialist

• Mar 2021 - Mar 2023

- Developed and implemented training programs for field Multi-Skilled Technicians.- Wrote technical training programs, including step-by-step training on repairs of electromechanical systems, commercial kitchen equipment, plumbing and other related equipment in retail locations to support operations and minimize asset downtime.- Collaborated with department heads to develop a five-level training system to advance technicians in their careers based upon skill development and content mastery. - Developed training courses, including videos, instructions, documents, and tests; also improved existing courses to promote long-term excellence. Show less

MST Supervisor (Regional Maintenance Supervisor)

• Aug 2019 - Mar 2021

- Oversaw maintenance services for 40 Walmart stores across an 8,000 sq. mi. area covering 3 states.- Maintenance responsibilities included, but not limited to electrical, plumbing, mechanical, conveyor systems, food production equipment, powered lifting equipment, and carpentry.- Supervised 9 technicians, including scheduling, training and performance monitoring in reactive jobs and planned preventive maintenance services.- Monitored priorities and liaised between home office staff, technicians, vendors and store management, delegating high priority tasks and monitoring completion.- Demonstrated continuous commitment to KPIs and client satisfaction. Show less

Multi-Skilled Technician (MST)

• Jun 2018 - Aug 2019

- Performed reactive and preventive maintenance services (including, but not limited to electrical, plumbing, mechanical, food production equipment, carpentry) for multiple grocery/retail locations.- Managed maintenance for assigned facilities ensuring smooth operations and minimizing asset downtime.- Responded to emergency maintenance situations and handled customer concerns.- Consistently exceeded KPI standards and maintained client satisfaction.

Electrical Service Foreman

• Feb 2018 - Jun 2018

- Performed electrical troubleshooting, repair, and modification services to commercial and residential clients. - Provided exceptional customer service to maintain client satisfaction, ensuring repeat and referral business. - Performed electrical troubleshooting, repair, and modification services to commercial and residential clients. - Provided exceptional customer service to maintain client satisfaction, ensuring repeat and referral business.

Lead Electrician

• Jul 2016 - Feb 2018

- Aided in the construction of a 520,000 square foot 9-story hospital, installing wiring and electrical systems. - Responsible for layout of electrical conduit racks, planning daily assignments, ordering materials for job completion, directing and assisting electricians on installation of electrical conduits, conductors, equipment, fixtures and devices. - Performed troubleshooting and repair in electrical circuits and equipment. - Aided in the construction of a 520,000 square foot 9-story hospital, installing wiring and electrical systems. - Responsible for layout of electrical conduit racks, planning daily assignments, ordering materials for job completion, directing and assisting electricians on installation of electrical conduits, conductors, equipment, fixtures and devices. - Performed troubleshooting and repair in electrical circuits and equipment.

Project Engineer

• Apr 2015 - Jun 2016

Managed service department work orders and small jobs from estimate to completion, ensuring customer satisfaction. Additional responsibilities included: • Business development• Preparing estimates for electrical construction projects of all sizes• Assisting service manager in overseeing small-scale projects managed by service department• Assisting with monthly financial reporting• Acquiring quotes and issuing purchase orders for materials, equipment, subcontractors, etc. for projects and work orders• Preparing invoices for and collecting payment from customers. Show less

Electrician

• Jan 2013 - Apr 2015

- Installed electrical conduits, wiring, devices and lighting per construction drawings, specifications, and National Electrical Code.- Performed troubleshooting and repair in electrical circuits and equipment.