Field Services Engineer

• Jan 2021 - Present

Fuel tank liner

• Jun 2019 - Dec 2019

2012/2013 Football Coach

• Feb 2018 - Oct 2019

Coaching the 2013 age group football, running drills, coaching games on Sunday mornings Coaching the 2013 age group football, running drills, coaching games on Sunday mornings

Telecommunications Engineer

• Feb 2019 - Mar 2019

Kelly communications is a sub contracted for BT In this role I have been trained to set up new lines, replace old lines, and climb telegraph poles also completed my nrswa street works. Kelly communications is a sub contracted for BT In this role I have been trained to set up new lines, replace old lines, and climb telegraph poles also completed my nrswa street works.

Home Delivery Driver

• Jan 2018 - Aug 2018

This position offered a great opportunity for me to get back into work, it certainly challenges day to day but the scope to develop is minimal, this is why I am looking to change. Covering all of Edinburgh delivering Tesco groceries. This position offered a great opportunity for me to get back into work, it certainly challenges day to day but the scope to develop is minimal, this is why I am looking to change. Covering all of Edinburgh delivering Tesco groceries.

Field Service Engineer

• Aug 2016 - Jun 2017

Htec is a market leader in delivering Electronic Point of Sale (Epos) solutions to the largest supermarkets in the UK, I was responsible for the Fuel forecourt retailers. Responsible for diagnosing faults on a range of Epos equipment (tills, scanners and printers) and providing on-site support when required. Given the majority of issues being time sensitive and that Htec were contracted to a turnaround of no more than 24 hours, strong and flexible time management from my part was essential. Installation of OPT’s (outside payment terminals) and replaced Site Controller when required. Many site were prone to having OPTs tampered with, extra vigilance of criminal activity was also part of my remit. Thorough fact finding with customers on site also key to being successful here. Training given was minimal so I had to be very proactive in my development here. The reason I left here was down to family obligations, my wife has suffering from ill health which meant I had to stay at home more to look after our Son, I struggled to meet the requirements for the job and had to focus on my responsibilities at home. Show less

Taxi Driver

• Apr 2011 - Aug 2016

Self employed Taxi driver, as much as I enjoyed my time doing this and the Job security it provided I stopped to concentrate on positions where learning new skills were offered. Self employed Taxi driver, as much as I enjoyed my time doing this and the Job security it provided I stopped to concentrate on positions where learning new skills were offered.

Technical Support

• Dec 2009 - Apr 2011

This was a call centre position where I provided technical support for O2’s home broadband products and services. Diagnosing and providing solutions for a better broadband experience to O2’s customers over the phone. Often required to remote access the clients laptop/pc to provide a thorough investigation. This role required much patience and understanding when dealing with disgruntled customers on a variety of issues. This was a call centre position where I provided technical support for O2’s home broadband products and services. Diagnosing and providing solutions for a better broadband experience to O2’s customers over the phone. Often required to remote access the clients laptop/pc to provide a thorough investigation. This role required much patience and understanding when dealing with disgruntled customers on a variety of issues.

Conservatory Showroom Consultant

• Jun 2006 - Dec 2009

Alternative timber was my Fathers own Conservatory Company where I was involved in many aspects of running the showroom. Self sourced lead generation and following through to point of sale. Alternative timber was my Fathers own Conservatory Company where I was involved in many aspects of running the showroom. Self sourced lead generation and following through to point of sale.

Customer Service Representative

• Jun 2004 - Jun 2006

In this position I started off with just customer service and moved up to sales Team Leader • Inbound Customer Service / Sales • Sales Team Champion / Trainer • Complaint Handling • Call Monitoring for sales • Date Entry • Meeting KPI’s • Problem Solving In this position I started off with just customer service and moved up to sales Team Leader • Inbound Customer Service / Sales • Sales Team Champion / Trainer • Complaint Handling • Call Monitoring for sales • Date Entry • Meeting KPI’s • Problem Solving