Experience

Schoolcomms

• United Kingdom
• Software Development
• 1 - 100 Employee

• Quality Assurance Engineer

  • Sep 2019 - Present

• Associate QA Engineer

  • Sep 2018 - Sep 2019



Southern Water

• United Kingdom
• Utilities
• 700 & Above Employee

• Rapid Response User Acceptance Test Analyst

  • Dec 2015 - Aug 2018

  I have been carrying out user acceptance testing to support SIM and SAP changes, this has been in conjunction with change requests generated via the Rapid response team and CAR project.This role has continued to develop and has shown me that I am capable of working without supervision and to a very high standard. I have learned valuable training in several new areas including test scenario writing, excel, data management and HP Quality Centre.To carry out this role I have: • Developed my understanding of the ‘end to end’ change and business requirements.• Support writing and execution of UAT test scripts and capturing evidence based on business requirements.• Exchange ideas based on the test scripts with other members of the team and presenting results at stakeholder UAT meetings.• Resolving tester’s queries, maintaining the test platform (HPQC) and managing new starter profiles.As part of an evolving role I have been key in supporting the implementation of many new ways of working. This has included:• Changes to Interaction record categories. • Changes to Open text & production, liaising with the business stakeholder.• CAIS changes and the drafting of new test scenarios based on IT documents.• The CAR project – moving large quantities of data between old and new systems.• CAIS monthly tape upload changes (default satisfied customer, with new debt).• Complaint changes and automation of direct debit alignment.• Multiple changes within the eservices portal enabling smoother integration with the existing billing system. Show less

• Customer service assistant

  • Jul 2012 - Aug 2018

  • Manning telephones and keeping customer waiting times low• Liaising with customers and colleagues on queries both administrative and technical• Resolving any issues in a thorough and timely manner• Keeping customer accounts accurate and up to date• Following data protection guidelines in relation to personal data• Setting up sustainable payment plans for customers based on their particular circumstances• Fulfilling targets set by the team leader and keeping on top of my daily workload• Assisting those customers in financial difficulty, including advice on schemes offered by the company Show less

• Mercury user acceptance tester

  • May 2014 - Mar 2015

  • Complete all User Acceptance Testing as specified by Test Lead.• Complete all testing of system adhering to specified deadlines to ensure the Mercury programme is successful.• Accurate data preparation to ensure all tests can be completed effectively. • Meeting all targets in terms of tests undertaken per day. • Adhering to formal processes when reporting and retesting defects. • Liaising with Southern Water and supplier experts as required in an effective and professional manner. • Assist the Team Lead and other programme staff in problem solving and triage activities. • Act as an ambassador for the Mercury programme. • Communicate key messages as per the Mercury communications strategy back to the business. • Act as a Point of contact, expert system user, escalation point and problem solver during the cutover period. • Providing continuous support and coaching to business users and third parties post go-live. Show less



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Coach

  • Apr 2002 - Jul 2012

  • Training and providing a network of support for new employees • Being a constant role model for team members, giving constant direction to deal with product knowledge and customers • Relief Section Coordinator for the evening fill team (2011 – 2012) ensuring all tasks are complete and the smooth running of the section and staff • Dealing with difficult customer complaints • Liaising regularly with Head Office on stock levels and estimates to ensure maximum sales and availability on designated departments • Stock control – working within the Food Stock Management team to ensure stock accuracy • Working within the DEFC team to ensure the store meets all legal compliance and due diligence • Actioning weekly paperwork and production of reports, including takings figures, diagnostics reports, product information and departmental sales and waste figures • Organising and creating daily staffing rotas to show staff which areas they are working on • Delivering excellent customer service to Marks and Spencers customers, both face to face and over the telephone • Operating the tills and computer programs • Manning the information desk, dealing with customer enquiries, including opening of store accounts, customer ordering and selling new products to customers • Act as an expert on Marks and Spencers product, being a referral point to the rest of the team Show less