Experience

Assured Digital Technologies

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Support Engineer

  • May 2021 - Present



Sapiens UK Ltd

• Systems Administrator

  • Mar 2016 - Apr 2021



ROCK

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Project Implementation Engineer

  • Jul 2015 - Mar 2016



Dŵr Cymru Welsh Water

• United Kingdom
• Utilities
• 700 & Above Employee

• Telemetry Help Desk Administrator

  • Nov 2012 - Nov 2015



Virgin Media

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Technical Support Advisor

  • Mar 2003 - Nov 2009

  Worked For Virgin Media through 3rd parties. On the front line taking calls, 2nd line supporting first line. I Was also secondered to Senior supporting the call taking team, performing OnC`s and giving feedback to agents. Other secondments included Full Induction training of new starters to take calls on the floor, Upskilling of call taking agents to support new package and products and updating all training material to support this. Worked For Virgin Media through 3rd parties. On the front line taking calls, 2nd line supporting first line. I Was also secondered to Senior supporting the call taking team, performing OnC`s and giving feedback to agents. Other secondments included Full Induction training of new starters to take calls on the floor, Upskilling of call taking agents to support new package and products and updating all training material to support this.



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• B.T. World Class Operator

  • Mar 2001 - Mar 2003

  My duties included dealing with customer complaints and enquiries on 100 + 155 systems. I was also trained to answer 112 and 999 emergency calls on all 4 services, Police, Fire, Ambulance and Coast Guard. All calls had to be dealt with calmly and be able to sympathize with callers especially those in a distressing situation. Duties also included training new operators in 100 and 155 calls. My duties included dealing with customer complaints and enquiries on 100 + 155 systems. I was also trained to answer 112 and 999 emergency calls on all 4 services, Police, Fire, Ambulance and Coast Guard. All calls had to be dealt with calmly and be able to sympathize with callers especially those in a distressing situation. Duties also included training new operators in 100 and 155 calls.