Experience

Omni Physical Therapy

• United States
• Medical Practices
• 1 - 100 Employee

• Clerical Supervisor

  • Sep 2022 - Present

  Answer, follow up, and communicate to the client leads by making timely appointments as per the patient onboarding policies of the company Provide clarity with communication - Communicate clearly with the patients and staff as required for the smooth operations of the company check-in and check out processes Educate patients to complete the prescribed course of treatment Schedules and confirms patient appointments in person and over the phone Pulling, filing, and maintaining patient medical records Collects and enters all copays into the system, posts daily billing Enters prescriptions, faxes note to doctors, and reviews caseloads Verifies patient insurance prior to appointment Obtain insurance authorization as needed for visits evaluations and initial evaluations Fax notes, plan of care, or any documents to insurance, billing company, and other providers as needed Review and maintain receivables with the billing company and practice manager Notify any lag in payment timelines, and will help rectify errors and issues Make sure all the front desk tools are functioning well and notify the practice manager regarding any maintenance or supply requirements in a timely fashion. Will Ensure that the front desk functions well to fulfill the missions of the company Maintain the front desk area clean as per the policies of the company. Assists the therapists as needed, additional support with patients. Show less



Neurosurgery P.C

• United States
• Medical Equipment Manufacturing

• Intake Specialist

  • Sep 2021 - Sep 2022

  * Screening unscheduled patients and visitors; arranging referrals to other health care providers; * Help patients schedule x-rays, lab tests, physical therapy, MRI's, CT scans, etc. * Ensures physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel. * Provides historical reference by developing and utilizing filing and retrieval systems; maintaining patient records; recording meetings. * Keeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. * Scheduling appointments for Physicians * Receive calls and make outbound calls * Obtain and verify insurances via phone and electronically * Obtain all insurance benefits such as deductibles, copay, met amounts, and reimbursement rates. * Request pertinent medical records from referring physicians when applicable * Interacts with healthcare professionals, patients and insurance companies alike. * Responsible for sending new patient paperwork to patients. * Must be able to cover for other intake staff when needed. * Protect patients’ rights by maintaining confidentiality and following HIPPA Guidelines * Cover the reception area when needed. Show less



Terry katz & Associates

• United States
• Law Practice
• 1 - 100 Employee

• Deposition coordinator

  • May 2019 - Sep 2021

  • Filing of medical records in designated areas. • Review of medical documents for completeness; assembling records into standard order. • Data entry and input of incoming medical correspondence. • Scheduling of depositions with physicians, law offices, and insurance carriers. • Maintenance of the deposition calendar for all in-office attorneys. • Responds to all claimant inquires thoroughly and professionally. • Handles 150-200 emails daily. • Answering telephone calls in high volume setting. Show less



Neuro Axis

• United States
• Medical Practices

• Patient Service Representative

  • Jun 2018 - May 2019

  •Establishes patient record by preparing folder; assigning patient number; completing patient identification information. •Accurately enters/updates patient information in system. (Scanning, updating and filing medical records.) •Organizing and coordinating patient in-take and other appointments. •Obtain authorizations for radiology imaging and referrals. •Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate). •Handling cash and co-payments accurately and responsibly. •Providing outstanding customer service to every patient. •Assisting patients with completion of paperwork when necessary. Show less



CITYMD

• Hospitals and Health Care
• 700 & Above Employee

• Patient Care Representative

  • Jul 2017 - Apr 2019

  •Greeting and welcoming patients. •Organizing and coordinating patient in-take and other appointments. •Accurately enters/updates patient information in system. •Assisting patients with completion of paperwork when necessary. •Scanning, updating and filing medical records. •Answering phone calls, questions, etc. in a prompt and polite manner. •Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate). •Handling cash and co-payments accurately and responsibly. •Providing outstanding customer service to every patient. •Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc. Show less



New York-Presbyterian Hospital

• United States
• Medical Practices

• Unit Clerk

  • Jun 2015 - Jul 2017

  • Helps patients by responding to intercom requests; obtaining needed services from nurses, licensed practical nurses, physicians, aides, and other hospital personnel. • Greeting visitors, in person or on the telephone; answering inquiries; relaying calls to patients; giving directions; referring inquiries to nursing and physician staff. • Provides information by answering questions and requests. • Establishes patient record by preparing folder; assigning patient number; completing patient identification information. • Arranges discharges by patient transporter service. • Maintains unit operations by following policies and procedures; reporting needed changes. • Maintains patient confidence and protects hospital operations by keeping information confidential. • Maintains unit supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. • Keeps unit equipment operational by following manufacturer's instructions and established procedures; calling for repairs. • Conserves unit resources by using equipment and supplies as needed to accomplish job results. • Secures patient information by completing data base backups. • Maintains safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection-control policies and protocols. • Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. • Contributes to team effort by accomplishing related results as needed Show less



Abercrombie & Fitch

• United States

• Model

  • Apr 2015 - Jun 2016

  • Greeted customers upon entry • Operated cash register • Provided professional customer service. • Restocking and maintaining sales floor. • Maintaining stock room • Modeled brand clothing • Greeted customers upon entry • Operated cash register • Provided professional customer service. • Restocking and maintaining sales floor. • Maintaining stock room • Modeled brand clothing



Whole Foods Market

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Sep 2014 - Feb 2015

  • Itemizes and totals purchases by recording prices; operating a cash register. • Enters price changes by referring to price sheets and special sale bulletins. • Discounts purchases by redeeming coupons. • Collects payments by accepting cash, or charge payments from customers; making change for cash customers. • Verifies credit acceptance by reviewing driver's license; operating credit card authorization system. • Balances cash drawer by counting cash during shift. • Provides pricing information by answering questions. • Maintains checkout operations by following policies and procedures; reporting needed changes. • Maintains safe and clean working environment by complying with procedures, rules, and regulations. • Contributes to team effort by accomplishing related results as needed. Show less



TVR Communications

• Norway

• Customer Service Representative

  • Feb 2013 - Aug 2014

  • Answering telephone calls in a high volume setting. • Filing paper work. • Responsible for large amounts of cash, cash safe, as well as petty cash. • Entering data into computer • Handling client information in a confidential matter. • Answering telephone calls in a high volume setting. • Filing paper work. • Responsible for large amounts of cash, cash safe, as well as petty cash. • Entering data into computer • Handling client information in a confidential matter.