Supply Teacher of Physical Education

• Aug 2022 - Present

Teacher of Physical Education and Mathematics

• Aug 2021 - Sep 2022

Teacher of Mathematics and PE

• Jan 2021 - Aug 2021

Temporary Teacher of Mathematics

• Sep 2020 - Jan 2021

Trainee Teacher

• Sep 2019 - Sep 2020

Currently Studying Physical Education with Maths eBacc in Leeds Currently Studying Physical Education with Maths eBacc in Leeds

Swimming Instructor

• Feb 2019 - Sep 2019

part time self employed swimming teacher for children and adults part time self employed swimming teacher for children and adults

Swimming Coach

• Mar 2019 - Aug 2019

Interim Head Coach during a period of transition within the club. Interim Head Coach during a period of transition within the club.

Psychological Health Services Manager

• Oct 2017 - Nov 2018

Practice Manager

• Aug 2015 - Sep 2017

To provide leadership and management skills to enable the Practice to meet itsagreed aims and objectives within a profitable, efficient, safe and effectiveworking environment. An Urban/semi-rural GMS Practice with approximately 8,100 patients, located in the centre of Ayr with very mixed demographic including high elderly population and high deprivation elements. Job Responsibilities - Strategic management and planning, Financial management, Human resources, Organisational, Patient services, Information management and technology, Confidentiality, Health & Safety, Equality and diversity, Personal/Professional development, Quality, Communication, Contribution to the implementation of services. Show less

Practice Manager, Lincluden Surgery

• Oct 2011 - Aug 2015

This is a hands on operational role working to ensure, often through delegation to others, that the day-to-day running of the practice is carried out efficiently and effectively. In addition the role needs to look beyond today’s challenges and assimilate any forthcoming changes in the NHS and the impact they may have on the practice. The role will work strategically, exploring new ways of working, suggesting options for change and being prepared to push the boundaries of established thinking. This is a hands on operational role working to ensure, often through delegation to others, that the day-to-day running of the practice is carried out efficiently and effectively. In addition the role needs to look beyond today’s challenges and assimilate any forthcoming changes in the NHS and the impact they may have on the practice. The role will work strategically, exploring new ways of working, suggesting options for change and being prepared to push the boundaries of established thinking.

Senior Operations and Customer Service Manager

• Apr 2010 - Oct 2011

Head of Service Delivery

• Feb 2008 - Mar 2010

Outsource Business Services, BBC Information contract - 150 employees Head of Service Delivery Reporting to Services Director with accountability for all operational activity on both sites for BBC information contacts; telephone, email and letter. Established effective operational practices to ensure achievement of client SLAs Instigated project to ensure a refocus of team manager population onto team management. Introduced new business assurance models to ensure quality of service Delivered virtualisation of dual sites leading to a 10% reduction in resource Winners of 2008 CCA best use of Technology Partnership Speaker at 2009 CCA Conference breakout session Show less

Director

• Nov 2007 - Feb 2008

Director of own company carrying out consultancy Project Management services for BAE on Nimrod MRA4 Project Director of own company carrying out consultancy Project Management services for BAE on Nimrod MRA4 Project

Interim Assignment - Director of Operations

• Sep 2007 - Nov 2007

Gr8works - Prestwick 2007 Outsource Sales Centre - 60 employees Interim Operations Director 6 week assignment reporting to CEO, Gr8works to ensure smooth transition of business to new premises and onto new technology base. Gr8works - Prestwick 2007 Outsource Sales Centre - 60 employees Interim Operations Director 6 week assignment reporting to CEO, Gr8works to ensure smooth transition of business to new premises and onto new technology base.

Contact Centre Manager

• Feb 2005 - Jan 2007

Reporting to the General Manager, Scottish Gas Services with responsibility for establishing and subsequent operation of a new division managing maintenance / breakdown contracts to UK customers. Established Scottish customer service division and drove growth to incorporate service delivery to 400,000 customers Managed a 10-fold increase in sales performance leading to 6% growth value of £4 million. Established a process improvement team; streamlining processes, reducing cost by £150,000 and improving customer satisfaction by 15% Implemented a total restructuring of all operational activities, recruited new and motivated existing staff, providing a more commercial focus to the business and an improving working culture leading to a 10% improvement in employee satisfaction to deliver world class results. Devised and implemented a national vulnerable customer help line for British Gas Services exploiting improving revenues / providing new revenue streams in a niche market. Implemented and drove a "First Time Right" quality monitoring process and culture in Scottish Gas Services improving customer satisfaction and reducing repeat calls by 30% Show less

Contact Centre Manager

• Jul 2000 - Aug 2004

Automobile Association (Centrica) - Glasgow 2000 - 2004 £95m t/o Utility Business - 150 employees. • Formulated and implemented a customer care programme which employed under-utilised assets to increase “touch points” and increase customer retention by 8%. • Established new administration processes to support the integration of 2.5million LTSB customers onto the AA customer base • Drove premium rate critical service to deliver 100% customer satisfaction Automobile Association (Centrica) - Glasgow 2000 - 2004 £95m t/o Utility Business - 150 employees. • Formulated and implemented a customer care programme which employed under-utilised assets to increase “touch points” and increase customer retention by 8%. • Established new administration processes to support the integration of 2.5million LTSB customers onto the AA customer base • Drove premium rate critical service to deliver 100% customer satisfaction

Resource Team Manager

• May 1999 - Jul 2000

On a Greenfield site, implemented the workflow for a workforce of 150 accessing £95 million revenue Administered the successful introduction of new ACD technology into the site . Established new structured and standardised MI into the centre leading to improved focus and productivity. On a Greenfield site, implemented the workflow for a workforce of 150 accessing £95 million revenue Administered the successful introduction of new ACD technology into the site . Established new structured and standardised MI into the centre leading to improved focus and productivity.